ditchburn place welcome booklet sheltered and extra · pdf fileditchburn place welcome booklet...

CAMBRIDGE CITY COUNCIL COMMMUNITY SERVICES Independent Living Services

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DITCHBURN

PLACE

WELCOME BOOKLET

Sheltered and Extra

Care Housing


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INDEX

Page

Philosophy Statement 3 Communications Chain 4 Who’s Who 5 Information for Extra Care Housing 7 Health & Safety 11 Fire Alarm Instructions 12 Guest Room Information 13 Service User Participation 14 Useful Telephone Numbers 15 Sample Social Club Diary 19


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PHILOSOPHY STATEMENT The scheme should be managed to enable Service Users to live as independent and satisfying a life as possible, within the limits imposed by physical, emotional, social or financial situations. Service Users should be given a written contract stating the terms and conditions of residence. Clearly defined standards, incorporating customer priorities, should be set and performance monitored against these standards. The management approach should be flexible and should not expect Service Users to conform to rigid daily routines. The rights of the Service Users should be respected. Services should be provided on the basis of meeting individual needs. The pattern of support should encourage self-determination and active participation in decision-making. Service Users who require extra support should be given sensitive attention, in order to provide comfort and retain dignity. Services should offer opportunities for all and consider the social, cultural and religious values of the Service Users. Information regarding other appropriate services and facilities should be given to Service Users. The accommodation should allow for privacy and the maintenance of independence and dignity. Maximum contact with the local community should be encouraged and facilitated. The needs and requirements of each Service User should be assessed and reviewed regularly with their participation, in order to determine whether their needs are being met. The needs and requirements of staff members should be assessed and reviewed regularly with their participation, in order to promote their professional development. 24th June 2013.


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COMMUNICATIONS CHAIN

ISSUE AREA WHO TO CONTACTFirst Point of Contact Administrator

Accommodation Issues General Housing Housing Officer – South Office

Care & Support Supervisors

Care Issues Sheltered

Extra Care

Domiciliary care Manager


Care & Support Assistants

Medication Issues Domiciliary care Manager


Complaints Monitoring Administrator

Investigation Manager

Catering Domiciliary Care Manager Elior

Repairs/Maintenance Maintenance Officer

Health and Safety General Housing

External / Grounds

Maintenance Officer

Maintenance Officer

Specific Areas Supervisors

Social Club Issues Any Member of Social Club

Committee (Derek Wilkin)


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WHO’S WHO AT DITCHBURN PLACE Many people may not be clear about the responsibilities of the various members of staff at Ditchburn Place - this mini directory may help. Currently we have a large staff group who co-operate to provide a range of services. Domicillary Care Manager Laura Wilderspin Overall Management responsibility for Independent Living Services Senior Administrator Administration, finance matters and project work. Administrator Administrative duties, answering telephone, main reception, dealing with monetary payments, banking, billing, invoicing and booking of Lichfield Hall and Training Room, Ditchburn lounge, Guest Rooms and invoicing of these. Care & Support Supervisors: Ann Murray Service Users Support Extra Care 1, Service User records, Service Users’ report book, social activities. Lesley Holland Service Users Support Extra Care 2, Service User records, Social Club calendar, Co-op medication. Tracey Hine Service Users Support Extra Care 3, Service User records, social activities, Service User register. Care Assistants: Share the responsibility for the care, support and welfare of individuals who use the service including meals, personal care and social activities with each carer taking a lead role in the care for these individuals. Day - Catherine Kilfoyle, Roly Dema-ali, Marie Belan, Vaido Pinto, Sarah Brown, Anne Bond, Debbie Willis, Lovina Smith, Nelma Bayot, Gail Cronin, Dan Williams, Merjury Bhero, Marilyn Fronda, Hayley Smith, Claire Whyman, Ursula Mergen, Reason Machingua. Night - Karen Foster, Diane Sanderson, Rosa Barry, Rosemarie Wong, Pam Page, Lince Jose, Caroline Ssemakula, Huong Williams. Caretaker -


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Vincent Willis Maintenance Officer - Chas Page - Responsible for caretaking, general maintenance and repairs, cleaning and laundry services. Catering Staff - Elior . Anwar, Colin, Denzil, Sharon and Peter.


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INFORMATION FOR EXTRA CARE HOUSING ADDRESS: Ditchburn Place, Mill Road, Cambridge CB1 2DR TEL NO: (01223) 457199 DOMICILIARY CARE MANAGER: Laura Wilderspin POSTAL ADDRESS The Postcode for Sheltered Housing is CB1 2DR ACCESS TO BUILDING Ditchburn Place is fully wheelchair accessible with all external main doors having electronic openings. All communal facilities including access to first and second floors via a lift can accommodate wheelchairs. There are three lifts situated around the building in case one may be out of action. Staff are fully trained in dealing with service users with disabilities and emergency procedures are in place for the evacuation of service users in emergencies. ACCESS TO STAFF Ditchburn Place has staff cover 24 hours a day. Staff can be contacted by using the warden call pull system situated in all rooms or by phoning 457199. All Service Users have access to the Alarm Call system in their flats, and each has a pendant that can be worn on the wrist or round the neck to summon emergency help, alongside this the alarm system has been updated to accommodate any assistive technology that may be required to promote independent living. VISITING Family and friends are welcome to visit at any reasonable time and are encouraged to remain involved in the care of their relatives/friends. PARKING All individuals who use the service are issued with parking permits, which should be displayed when parking at Ditchburn Place. Permits are renewed annually and are available from the general office. People visiting the scheme should be encouraged to book in at reception and display a parking permit. Disabled and medical parking bays are provided in the main car park. TO CONTACT STAFF WHEN VISITING


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Staff are available 24 hours a day to deal with enquiries. During office hours (9 am - 4.30 pm Monday to Friday) contact the general office. At other times staff can be contacted by using the alarm pull cord situated in reception outside the general office. WHO TO CONTACT Care Issues - Duty Care & Support Supervisor General Issues - Administrator Maintenance Issues – Maintenance Officer, Chas Page REPAIRS AND MAINTENANCE SERVICE

There is a full-time Maintenance Officer at Ditchburn Place who will undertake minor repairs. He is available during office hours only and an appointment can be made with him through the Care Staff. If you have a problem with your hot water or central heating inform a member of staff. STORAGE OF MOBILITY SCOOTERS Service Users are able to bring their mobility scooters with them, 2 areas are available for storage with electrical points for recharging batteries and any maintenance work that may be required. MEALS Lunch in the main dining room is 1.00 pm Monday to Friday and 12.30 pm Saturday and Sunday. Family and friends are more than welcome to book in and join you for a midday meal and costs £5.00 for a three course meal this needs to be booked before 10.30am The catering staff are more than happy to arrange special events and parties can be catered for. An extra charge may apply for this service. LAUNDRY A laundry service for sheltered tenants can be arranged and the charge for this is £6.50per load And 80p per item for ironing. Laundry sevices for extra care tenants are included within the service charge. BATHING FACILITIES There are 3 assisted bathing facilities on each of units. There are 3 level access showers and 2 of the bathrooms have Parker baths.


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MEDICATION SYSTEM The Co-op can deliver medication on a regular basis. Please contact a Care & Support Supervisor for further information and registration details. . SECURITY/DOOR BELLS The main gates are opened at 8.30 am and the side doors are opened at 7 a.m. Both are locked each day at around 5 pm. The main gates will remain closed on Saturday and Sunday. Outside these hours please ring the enquiry bell situated to the right of the main car park entrance door (right hand door). Keys to flats will open the outer doors. SOCIAL CLUB The club organises outings, and events. A timetable of this month’s events is on the main building’s notice board and the notice board on your unit. GUEST ROOMS Two guest rooms are available at a reasonable charge for relatives/visitors use. Further details are listed in this booklet. Bookings can be made at the General Office. Charges are single occupancy £29.25 and Double £36.50 per night HAIRDRESSERS An on-site salon is open on Wednesday and Thursdays. Phoning 457199 and asking for the Hairdresser on ext 7211 on the days the salon is open c can make appointments. THESE THINGS ARE NOT INCLUDED

1. Free use of Guest Rooms. 2. Insurance of flat contents and personal items. 3. Personal toiletries. 4. Items such as batteries, light bulbs, toilet rolls & bin liners. 5. Escort duties to hospital and other appointments 6. Dry cleaning 7. Repairs to your own belongings and equipment.

IF THINGS GO WRONG

Ditchburn Place welcomes complaints as a means of improving service delivery and ensuring customer satisfaction. If you are dissatisfied with the service you receive, you are encouraged to follow the complaints procedure.


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You have a right to complain. Your complaint will be taken seriously and dealt with promptly.

IF YOU REQUIRE ANY FURTHER INFORMATION

Any member of the Ditchburn Place staff team can give you further information, or make an appointment for you to see the Domiciliary Care Manager.

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HEALTH & SAFETY Cambridge City Council promote high standards of Health & Safety both in the workplace and in the homes it provides for Service Users. The staff of Ditchburn Place are committed to ensuring that the premises are maintained in a safe condition and that all equipment provided for use is safe and checked regularly by trained staff. Records are kept of these checks and are available for inspection. It would be helpful if you could assist us to maintain standards by notifying any member of staff of unsafe areas or working practices. Risk Assessments are conducted on the use of equipment and working practices. Records are kept and the assessments reviewed at regular intervals. Staff are trained in Health & Safety regulations and procedures as part of the Induction Training Programme and written information is available in staff manuals. If you have any special needs, requirements or concerns that could impact on your Health & Safety please notify a member of staff as soon as possible. Cambridge City Council are aware that many of its Service Users could be considered to be vulnerable because of mental, physical or learning disability, age or illness, and who cannot always take care of themselves against harm or exploitation. We have a clear policy and procedure in place, and staff are trained in how to act if they suspect that a vulnerable person is being abused. You will find an information leaflet called “Protection of Vulnerable People” in your Welcome Pack and this leaflet, together with our policy and procedure will be explained to you during the first few weeks of your tenancy. If you have an urgent concern or emergency you can contact staff at any time by pulling the cord in your flat or phoning 457199. Specific responsibilities for Health & Safety are as follows:- Safety Co-ordinator: Chas Page First Aid at Work staff: All Care and Support Supervisors and Domiciliary Care Manager.


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WHAT TO DO WHEN THE FIRE ALARM SOUNDS

When the fire alarm sounds it may take a little time for staff to find the cause. So:

STAY CALM.

REMAIN WHERE YOU ARE - STAFF WILL INFORM YOU WHEN IT IS CLEAR.

DO NOT USE LIFTS.

The fire brigade responds to all fire alarms at Ditchburn Place, even when it is a false alarm. When the alarm is silenced:

ALL IS CLEAR.


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GUEST ROOM INFORMATION Ditchburn Place extends a warm welcome to all visitors. We provide comfortable accommodation in two twin bedded guest rooms. The facilities for guests include:

Kitchen for self catering Bathroom/toilet Coin-operated launderette Service wash available Excellent meals (to order) (served in luncheon club) TVs in rooms

Rooms are situated on the second floor with access by stairs. Charges are Payment for long stay accommodation to be made the day before departure – if departing Sunday, payment to be made on Friday. Single night stay should be paid in advance. Cambridge City Council buildings provide a smoke free environment. We regret that no pets are permitted. For further details and booking arrangements please contact:

The Administrative Assistant Ditchburn Place

Mill Road Cambridge CB1 2DR

Tel: 01223 457199 Fax: 01223 354054


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SERVICE USER PARTICIPATION MEETINGS Regular meetings are held throughout the year, which we hope you will attend. We will notify you of the dates. COMMENTS & SUGGESTIONS In order to maintain high standards we value Service Users’ suggestions, comments or concerns. COMPLAINTS Whilst we try to ensure that everything runs smoothly and satisfactorily we realise that sometimes things can go wrong. If you have any cause to complain, we welcome these complaints in order that we can put things right. Minor complaints can be notified to any member of staff. Serious complaints can be recorded on the complaints card in your pack. This card shows how we will deal with your complaint and the steps you can take to get it resolved. Please be assured that all complaints will be treated confidentially and will be dealt with promptly. You will be kept informed of progress.


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USEFUL TELEPHONE NUMBERS DOCTORS SURGERIES/DISTRICT NURSES TELEPHONE Bridge Street Surgery, 67 Bridge Street 355060 Brookfields Health Centre, Seymour Street 723160 District Nurses 566632 Cornford House Surgery, 364 Cherry Hinton Road. 247505 District Nurses 566349 Lensfield Road Practice, 58 Lensfield Road 352779 District Nurses 566460 Mill Road Surgery, 281 Mill Road 247812 District Nurses 566461 Petersfield Medical Practice, 25 Mill Road 350647 District Nurses 566461 Queen Edith’s Surgery, 59 Queen Edith’s Way 247288 District Nurses 410556 Red House Surgery, 96 Chesterton Road 365555 District Nurses 360682 Trumpington Street Surgery, 56 Trumpington Street 361611


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OTHER USEFUL NUMBERS TELEPHONE Chiropodist Mrs Helen Holt 501153 (Home visits) 54 Union Lane Chiropodist Mrs Talibudeen 353498 (Home visits) 6 Chancellors Walk Dentist Antwerp House Dental Practice, 247690 36 Brookfields Dentist HPB Berry 358064 165 Newmarket Road

Dentist PG Mullins 358884

24 Norfolk Street

Optician 92 Mill Road CB1 2BD 350071 Social Services Contact Centre 03450455202 Library Service For renewals / enquiries 318356 Hairdressing Monday, Wednesday or Thursday 457211 Appointments Hairdresser Ted Bailey 247321 294 Mill Road Hairdresser Gianni Hair and Beauty Salon 411881 173 Mill Road Hairdresser Kathleen 246466 215 Mill Road Hairdresser Nutters Hair Salon 365463 96a Mill Road


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SHOPS The following shops are willing to accept your orders by telephone and deliver goods to your door. TYPE OF GOODS SHOP AND ADDRESS TELEPHONE Newspapers, sweets, Chocolate Box, 14 Mill Road 513097 stationery etc Malik News, 72 Mill Road 564185 General Stores Polat Mini Market, Mill Road 307744 PLACES OF WORSHIP TELEPHONE

Abu-bkr-Fiddique Mosque Mawson Road 350134 Baha’i Faith 45 Suez Road 573873 St Barnabas Church Mill Road/St Barnabas Road 519526 Buddhist Centre 38 Newmarket Road 570556 Eden Baptist Church 1 Fitzroy Street 361250 Mill Road Baptist Church 178 Mill Road, Romsey Town 242376 Our Lady & The English Hills Road / Lensfield Road 350787 Martyrs RC Church Quakers (Religious Society 12 Jesus Lane 357535 of Friends) Reform Synagogue 30 Malcolm Place 365614 Salvation Army Tenison Road / Mill Road 367633 St Paul’s Church Hills Road 354186

CULTURAL CENTRES Indian Cultural Centre The Old Library, Mill Road


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MISCELLANEOUS Addenbrookes Hospital Hills Road, Cambridge 245151 Age Concern Cherry Trees All Day Club, 361766

St Matthews Street Bartrams Chatteris Mobility (01354) 694777 Beemobile 8 Seymour Street 246425/213042 Cambridge Arts Theatre 6 Edwards Passage 578933 Cambridge Corn Exchange Box Office 357851 Camsight 167 Green End Road 420033 Camtad Buchan House, Buchan Street 416141 Dial-A-Ride Unit F4E, Eastern Court, 506335 182/190 Newmarket Road National Express Bookings and Information 08705 808080 Coaches Shopmobility The Grafton Centre, Level 4, 461858 East Car Park Stagecoach 100 Cowley Road 0870 6082608 (Buses in Cambridge)


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Ditchburn Extra Care & Sheltered

Sample Calendar

DAY & DATE TIME EVENT COST

Monday 2.00pm Monday Club

20p Tea & Biscuits

Tuesday 2.30pm Christian Fellowship

Free

Wednesday 10:30am

Hoy £1.00

Thursday 10:30am Coffee Morning 20p (extra care free)

Thursday 3.00pm Games Afternoon Free Every Other Friday

2.00pm Bingo Friday 11th July -10am Friday 18th July – 3pm Friday 25th July – 2pm

50p extra care. £1.50 sheltered.

Saturday 3.00pm Film Afternoon Free Sunday 10.30am Hoy

£1.00

OTHER EVENTS Tuesday 29th July

10.30 Tenants Meeting Main lounge – All welcome.

Thursday 24th July

5.30pm Unit 3 tenants meeting Extra Care only

On unit 3

Sunday 20th July


On unit 2

Saturday 19th July


On unit 1


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Other Events

Wednesday 9th July

4pm Shout Aloud Children’s Choir and Tenants Tea

No Charge – please let staff know if you would like to attend

Thursday 10th July

10.45am Music for Health with Marilyn

All Welcome.

Friday 11th July

Various Times Manicurist Appointments available from 09.30, please sign up on noticeboard in reception.

Wednesday 23rd July

2pm Outing to the The Dolphin Hotel, St Ives.

£5 – please let a member of staff know if you would like to attend.

ditchburn place welcome booklet sheltered and extra · pdf fileditchburn place welcome booklet...

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