Distributed Capture: Moving Capture Closer to Document Creation

Sponsored by:

How many employees are there in your

organization?51%

25%

24%

1-100101-1,000>1,000

Figure 1:

How many employees are in your organization?

N=456

Source: AIIMwww.aiim.org

State and local govt

Banking and finance

Service companies

Consultants

Insurance

Federal govt

Manufacturing 6

6

7

8

8

14

17

Figure 2:

Major vertical industries in survey (%) N=456

Source: AIIMwww.aiim.org

14%

23%

24%

21%

9%

9%

Line of Business ExecutiveRM DMIT Other

Figure 3:

What is your role in the organization? N=456

Source: AIIMwww.aiim.org

14%

49%

14%

23%

CENTRALIZED only DISTRIBUTED onlyBOTH Centralized and Distributed Neither

Figure 4:

What is your org’s experience with scanning and capture? N=456

Source: AIIMwww.aiim.org

14%

8%

5%

11%

12% 17%

33%

< 5,000 5,001-25,000 25,001-75,00075,001-125,000 125,001-200,000 200,001-500,000> 500,000

Figure 5:

What is your org’s estimate for the average volume of

documents scanned PER MONTH? N=456

Source: AIIMwww.aiim.org

19%

38%19%

25%

Have not yet begunHave not begun, but will in next 6 monthsDepartmental strategyEnterprise strategy

Figure 6: Please describe the current state of Distributed

Scanning and Capture within your organization. N=442

Source: AIIMwww.aiim.org

Name the TOP TWO Benefits or Potential Benefits of Distributed Capture

(N=456)

Percentage

Eliminate or reduce shipping costs (no longer need to ship documents back and

forth between offices)

20%

Reduce software implementation and administrative costs (a distributed solution

eliminates the need for “fat client” installation and maintenance

9%

Reduce equipment costs (less reliance on high-end production scanners in every

location)

9%

Scan in one location and index in another (optimize labor cost differentials across

regions)

15%

Improved efficiency (get access to information immediately; eliminate “mail float”) 59%

Automate processes (improve processes by eliminating paper at point of origin) 45%

Information security (document is captured at its origin and securely stored

electronically)

27%

Risk management (transform paper information to electronic information that can be

managed through disaster recovery procedures)

16%

Source: AIIMwww.aiim.org

Finance and Administration

Human Resources

Sales and Marketing

Product Management 23

23

38

59

Figure 7:

Do you use Distributed Scanning and Capture in this process?

(of those using Distributed Scanning and capture somewhere in

their organization) N=249

Source: AIIMwww.aiim.org

Compliance

Sarbanes-Oxley

Invoice processing

Forecasting

Purchase requisiitons

Budgeting

Captial expend requests

Help desk

Expense reports

Surveys

Document routing/approval

Billing and shipping 25

42

5

32

6

6

11

25

4

54

7

20

Figure 8:

Do you use Distributed Scanning and Capture in this process? (of

those who are using Distributed Scanning and Capture in Finance

and Administration, the % using in each process) N=148

Source: AIIMwww.aiim.org

Personnel actions

Performance reviews

Leave requests

Travel requests

New hire processes

Time sheets

Policy compliance (i.e., ethics, code of conduct)

37

28

51

22

27

35

49

Figure 9:

Do you use Distributed Scanning and Capture in this process?

(of those who are using Distributed Scanning and Capture in

Human Resources, the % using in each process) N=90

Source: AIIMwww.aiim.org

New account setup

Lead management

Proposal generation

Order processing

Customer care

Custom quote requests 33

38

58

42

27

44

Figure 10:

Do you use Distributed Scanning and Capture in this process? (of

those who are using Distributed Scanning and Capture in Sales

and Marketing, the % using in each process) N=55

Source: AIIMwww.aiim.org

New product introduction

Product enhancementrequests

New product ideas

Defect reporting 27

31

55

39

Figure 11:

Do you use Distributed Scanning and Capture in this process?

(of those who are using Distributed Scanning and Capture in

Product Management, the % using in each process) N=53

Source: AIIMwww.aiim.org

Desktop scanners

Departmental scanners

Low volume prod scanners

MFDs

Fax machines 37

21

33

19

28

26

19

26

13

25

22

23

27

31

19

14

37

14

37

28

Figure 12:

How important are each of the following devices to your Distributed

Scanning and Capture operations? (N=249)

Very important ImportantSomewhat important Not in use

Source: AIIMwww.aiim.org

38%

41%

19%

Much better BetterAbout the same WorseMuch worse

Figure 13: How would you compare the ROI of your

Distributed Scanning and Capture implementations

with other technology investments? N=323

Source: AIIMwww.aiim.org

48%

13%

6%

33%

On a cost per scan basisBased on a charge per seat monthly feeBased on a charge per device monthly feeBased on an enterprise license monthly fee

Figure 14: How would you expect a SERVICE delivering a

complete Distributed Scanning and Capture solution to be

priced? N=311

Source: AIIMwww.aiim.org

4%4%

53%

33%

6%

Much more interested More interestedNo change in level of interest Less interestedMuch less interested

Figure 15: How would your interest in purchasing Distributed Scanning

and Capture as a service change if it were bundled with

PRODUCTION-LEVEL POST-SCAN IMAGE PROCESSING? N=315

Source: AIIMwww.aiim.org

7%6%

34%38%

15%

Much more interested More interestedNo change in level of interest Less interestedMuch less interested

Figure 16: How would your interest in purchasing Distributed Scanning

and Capture as a service change if it were bundled with a CONTENT

MANAGEMENT SOLUTION? N=315

Source: AIIMwww.aiim.org