disrupt or die a strategic overview - bb&t investorroomoverview.pdf · among leaders in fastest...
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Disrupt or Die – A Strategic OverviewChris HensonPresident and Chief Operating Officer
Investor Day 2018
2
Key Takeaways
1A diversifiedfranchise in
great markets
Maintaining our
long-term
performance advantage2
3Reconceptualizingour businesses 4
Strong and
experiencedleadership
3
Well-Positioned for the Future
▪ Differentiated businesses driving top-tier operating performance
▪ Diversification produces stable, consistent and growing earnings
▪ Achieving targeted cost savings / intense focus on expenses
▪ Disrupt or Die – investing in our company
▪ Client first mentality
▪ Strong, conservative credit culture
▪ Achieving positive operating leverage
▪ Committed to a strong and consistently growing dividend and a strong TSR
▪ Vision, Mission and Values
4
A Diversified Franchise
Premier Community Banking Model with Diverse
National Businesses
▪ Founded in 1872
▪ 8th largest financial
institution in the
U.S.1
▪ 5th largest
insurance broker in
the world2
▪ 2nd highest mobile
app ranking3
▪ 1,900+ bank
locations
▪ 36,000+ FTEs
▪ 7.6MM clients
1 Deposit market share data as of 06/30/20182 Business Insurance US Rankings, July 20183 Dynatrace 3Q18 results
5
6
BB&T Corporation: A Growing Franchise8th Largest U.S. Financial Institution1
State# of
Branches3
Deposits1
($bn)
Deposit
Rank
North Carolina2 319 $30.4
Virginia 299 23.5
Florida 288 18.3
Pennsylvania 231 13.3
Georgia 141 12.6
Maryland 150 10.1
South Carolina 99 8.4
Texas 115 6.3
Kentucky 91 6.1
West Virginia 63 5.3
Alabama 75 3.7
Tennessee 42 3.0
New Jersey 28 1.7
District of
Columbia12 1.2
Indiana 2 NM
Ohio 3 NM
Total # of Branches 1,958
2
4
6
6
5
7
3
15
4
1
6
9
19
9
NM
NM
1 Deposit market share data as of 06/30/20182 Excludes home office deposits
3 Branch totals as of 09/30/2018Source: FactSet, FDIC, S&P Global
Among Leaders in Fastest Growing Markets
4.1%
3.8%3.6% 3.6%
3.5% 3.5%
3.1%
2.5%2.3%
2.0%
1.6%
1.3%
0.1%
0.0%
0.5%
1.0%
1.5%
2.0%
2.5%
3.0%
3.5%
4.0%
4.5%
STI BBT RF PNC CFG WFC BAC COF MTB USB FITB KEY HBAN
Weighted Average Nominal GDP Footprint Growth vs. Peers Over the Last Three Years
7Note: Reflects trailing average of nominal GDP growth by state annually for the last 3 years (’15-’17), weighted by deposits by state (pro forma for pending M&A) as of 06/30/2018
Source: BEA.gov, FDIC 2018 summary of deposits, S&P Global
BB&T is Well-Positioned to Leverage Opportunity
Source: 3Q18 Yelp Economic Outlook
8 out of 10 of the “Top 10 Cities for Economic Opportunity” are in BB&T’s Community Banking footprint
1. Las Vegas, NV
6. Salt Lake City, UT
8
2. Austin, TX
8. Dallas, TX
5. Houston, TX
3. Miami, FL
4. Louisville, KY
7. Atlanta, GA
9. Charlotte, NC
10. Jacksonville, FL
Diversification Drives Revenue and Net Income
YTD as of 09/30/2018
Revenue Diversification by Segment
Community Banking –Retail &
Consumer
Finance44%
Community Banking –
Commercial 23%
Insurance Holdings & Premium Finance
16%
Financial Services &
CommercialFinance
17%
9
1.9%
1.7%1.6%
Superior Performance…``
BB&T
PPNR/average assets 10-year average
(3Q08 – 2Q18)
0.3%
0.5%0.4%
PPNR/average assets 10-year standard deviation
(3Q08 – 2Q18)
BB&TNational
Peers
Largest 4 Banks
National peer group: BAC, CFG, COF, FITB, HBAN, KEY, MTB, PNC, RF, STI, USB and WFCLargest 4 BHCs: BAC, C, JPM, WFC
…With Less Volatility
National Peers
Largest 4 Banks
What Do These Diversified Businesses Bring to BB&T?
10
A leading risk and advisory firm providing valued risk management expertise
and a broader product offering to clients while offering income
diversification and stable revenues not subject to credit cycles
Provides a strong collateralized loan with limited exposure while providing
good returns and a perfect complement to BB&T Insurance Holdings
Diversified fee income revenue streams connecting BB&T to wealth and
institutional clients
A full-service platform that offers clients strategic capital markets expertise
coupled with the balance sheet strength of the bank
Provides a fee-based business with attractive profit margins and little
correlation to the credit or economic cycles
A national, diversified commercial and multi-family finance portal (third party
and balance sheet), that generates diversified fee and interest income
Helps our clients achieve economic success and financial security while
providing strong risk adjusted returns for our shareholders
Offers BB&T an alternative channel to grow prime, direct retail loan
production with a highly efficient OEM-sponsored distribution model
Generates a granular and diverse stream of small business equipment
finance receivables referred by the Community Bank, OEM sponsored
programs and relationships with Equipment Dealers throughout the U.S.
11
Industry Leading Recognitions
Recognitions
BB&T named on the FORTUNE
“World’s Most Admired
Companies®” list in the
superregional bank category
in 2018
BB&T achieved the
highest possible score of
100 on the Human Rights
Campaign Foundation’s
Corporate Equality Index
BB&T has been named a
2017 Winning Company by
2020 Women on Boards for
our commitment to board
diversity
BB&T has the 2nd highest
mobile app ranking by
Dynatrace
BB&T Named Best for Core
Deposit Growth Strategy in the
2018 Bank Director Ranking
Banking study
Training magazine
recognized BB&T as one of
the world’s Top 125
Organizations for Excellent
Training in 2018
BB&T has been named
one of the 2018 Best
Banks in America by
Forbes
BB&T received 24 Greenwich
Excellence Awards in Small
Business and Middle Market
Banking from Greenwich
Associates for our overall
satisfaction and outstanding
client service in 2017
Designed new
general ledger system
Constructed the BB&T
Leadership Institute
Built new Data Center
Extended the depth of
Executive Management
Positively impacted our
communities for
10 consecutive years
Launched
client-focused
rebranded image
New Commercial
Loan System
Launched U by BB&T
Implemented
Financial
Insights
Successfully
completed strategic
mergers & acquisitions
Major Accomplishments in the Last 4 Years
12
13
Our Long-Term Performance Advantage
Long-term Performance Advantage
Source: S&P Global Peers include BAC, CFG, COF, FITB, HBAN, KEY, MTB, PNC, RF, STI, USB and WFC; YTD 2018 as of 09/30/2018 annualized 14
1.19%
1.08%1.12%
1.09%
1.48%
1.25%
1.15% 1.14%
1.24%
1.51%
1.08%
1.03%1.01%
1.13%
1.35%
0.90%
1.10%
1.30%
1.50%
2014 2015 2016 2017 YTD 2018
BBT GAAP
BBT adjusted
Adjusted peer median
Return on Average Assets Return on Average Tangible Common Equity
9.32%
8.34% 8.57%8.25%
11.62%
14.68%
13.34%
14.59%
13.99%
19.72%
15.52%
14.20%14.86%
15.72%
20.08%
12.50%12.20%
11.30%
12.50%
16.70%
8.00%
11.00%
14.00%
17.00%
20.00%
2014 2015 2016 2017 YTD 2018
BBT ROCE
BBT ROTCE
BBT adjusted ROTCE
Adjusted peer median
Long-term Performance Advantage
Source: S&P Global and company reportsPeers include BAC, CFG, COF, FITB, HBAN, KEY, MTB, PNC, RF, STI, USB and WFC; YTD 2018 as of 09/30/2018See non-GAAP reconciliations included in the attached Appendix
Fee Income Ratio
15
44.7%
41.8%
41.4%
42.3% 42.2%
40.5%
42.5%
40.2%
38.2%
36.5%
35.0%
37.5%
40.0%
42.5%
45.0%
2014 2015 2016 2017 YTD 2018
BBT Peer median
63.4%
65.2%
62.3%
65.8%
59.7%
58.1%
59.5%59.2%
58.0%
57.3%
62.5%
63.4%
61.8%59.9%
59.0%
54.3%
55.6%
54.9%
53.5%53.1%
53.0%
55.0%
57.0%
59.0%
61.0%
63.0%
65.0%
2014 2015 2016 2017 YTD 2018
BBT GAAP
BBT adjusted
Adjusted peer median
BBT ex. Insurance Segment
Efficiency Ratio
16
Long-term Performance Advantage
3.09%3.07%
3.11%
3.18% 3.19%
2.87%
2.72%2.70%
2.87%
2.96%
2.65%
2.85%
3.05%
3.25%
2014 2015 2016 2017 YTD 2018
BBT Peer Median
Risk Adjusted Net Interest Margin
Reflects fully taxable-equivalent
Peers include BAC, CFG, COF, FITB, HBAN, KEY, MTB, PNC, RF, STI, USB and WFC; 2018 YTD as of 09/30/2018 annualized
Risk-adjusted NIM is calculated by subtracting annualized net charge-offs/average earning assets from net interest margin
Source: S&P Global
0.42%
0.34%
0.37%
0.28%0.27%
0.60%
0.52%0.53%
0.38%0.39%
0.20%
0.30%
0.40%
0.50%
0.60%
0.70%
2014 2015 2016 2017 9/30/2018
BBT Peer median
NPAs / Total Assets
17
Disrupt or Die
18
BB&T’s 5 Phases
1 2 3 4 5
1972“Envision or Die” 1988
“Differentiate or Die”
Mid 1990’s“Grow or Die”
2008“Restructure or Die”
Today“Disrupt or Die”
19
Disrupt or Die: Investing in Our Businesses
Reconceptualizing
Our
Businesses
Optimize
branch
network/
non-branch
facilities
Consistent
positive
operating
leverage
Rationalize /
improve risk
management
systems
FTE reductions
No new major
systems projects
Renew focus on
commercial and
retail
community
bank
New branch
products
and strategies
Regional Presidents
drive commercial
strategies and IRM
Restructure
and digitize
support
services
A.I.
Robotics
Agile DevOps
Branch closures
(148 in 2017, 171 in 2018, ~150 in 2019)
Robotics process
improvements
IRM
Improve Insurance
profitability and grow faster (organic &
acquisitions)
Increase
national
lending
businesses
Corporate
Sheffield
Mortgage
Equipment Finance
CRE
Substantially
increase digital
client services
and marketing
Small Business
focus
Enhance “U”
Large increase
in social media
and advertising
Voice of the
Client
Expand wealth
and fee
businessesAsset management
and brokerage IRM
Non-branch space reductions
(7.2% in 2017, 4.7% in 2018, ~3.9% in 2019)
20
Transformation in Technology
▪ Objective
– BB&T’s Data & Technology Services (D&TS) is becoming more business line focused and transforming to support a more technology-enabled business
Driving out cost and inefficiency with Lean
management principles
Transformed organizational
structure
Enhanced productivity/
maintain quality
New Agile/DevOps delivery model
$
OngoingStart
date
1Q18
Baseline
assessments
2Q-3Q18
Workforce
governance and
new BIO org
3Q18-1Q19
Workflow
optimization and
software productivity
1Q19 and beyond
Scale up future
operating model by
building capabilities
21
Insurance Holdings Operating Model Transformation
Operating Model Transformation▪ Define the most sufficient model for
the Retail and Wholesale businesses
▪ Align organization, processes and
systems to become more
competitive
Governance Framework Realignment▪ Improve operating nimbleness and flexibility
▪ Take advantage of the strength of BB&T
Drive top-line growth Expand margins
Leverage these two enablers to drive superior performance…
▪ Objective
– To unlock significant value in Insurance Holdings over the next 2-3 years through operating model transformation and a governance framework realignment
Expected
completion date
Start
date
2018 2020
Design new
industry based
operations model
2019
Launch transformation
with key wins to fund
the journey
Continue to
execute on
prioritized initiatives
Full
implementation
2021
Expected
completion date
▪ Objective
– The design of an efficient and effective organizational structure that enables agility, promotes better decision-making and further empowers our leaders
Organizational Simplification (Efficiency)
Post simplification…
BB&T’s organizational structure is complex
Today…
Agility and better
decision making
Sharper
alignment to
strategy
Enhanced
accountability
Better associate
morale
Streamlined cost
structure
Distinctive
client experience!
22
Start
date
3Q18 1Q19
▪ Objective
– The redesign of the commercial lending process to simplify it, improve client and associate experiences, enhance revenues and reduce costs
Redesign of End-to-End Commercial Credit Process
Expected
completion dateStart
date
4Q18
Coverage
model definition
1Q19
Credit baseline
and operating
model design
2Q19
Functional and
org design and
early wins
3Q-4Q19
Full
implementation
23
Front
Office
Middle
Office
Back
Office
Originations Portfolio
Mgmt.
Servicing
24
Our Leadership Team
BB&T has the longest-serving
senior Executive Management
team among the top 20 banks
Average age of EM:
Average years of EM experience at
BB&T:
25
Deep and Experienced Executive Management Team
54
27
26
Agenda
Time Speaker Topic
8:00 AM Rich Baytosh Welcome
8:05 AM Kelly King Opening Remarks
8:20 AM Chris Henson “Disrupt or Die – A Strategic Overview”
8:50 AM Brant Standridge “The Road Ahead”
9:20 AM David Weaver“Evolving Our Differentiated Model:
Community Bank – Commercial”
9:50 AM Refreshment Break / Exhibits Open
10:15 AM Rufus Yates “Positioned for Growth”
10:45 AM John Howard“Not So Risky Business:
BB&T Insurance Holdings”
11:15 AM Barbara Duck “Transformation in Technology”
11:45 AM Lunch
12:45 PM Dontá Wilson “Client Centricity”
1:15 PM Clarke Starnes“Enhancing BB&T’s Risk Management Advantage in a
Disrupt or Die Environment”
1:45 PM Daryl Bible “Driving Shareholder Value”
2:15 PM Refreshment Break / Exhibits Open
2:30 PM Kelly King Q&A and Closing Remarks
27
▪ Organizing for Exceptionalism
▪ Enhancing the Client Experience
▪ Capitalizing on Untapped Revenue Opportunities
▪ Optimizing and Streamlining Our Businesses
▪ Creating a Long-Term Investment Roadmap
Brant Standridge – President of Retail Banking“The Road Ahead”
28
▪ Maintaining and building strong client relationships
▪ Adding value through a differentiated client experience
▪ Investing in and evolving our business to drive improved financial results
▪ Improving processes and streamlining structure to drive greater efficiency
David Weaver – President of Community Banking“Evolving Our Differentiated Model:
Community Bank – Commercial”
29
▪ Strong revenue momentum
▪ Significant potential for C&I, geographic and industry diversification
▪ Platform consolidations offer operating efficiency and market coverage growth
▪ Continued opportunity for new market expansion
▪ Investing in technology to improve client and associate experience
▪ Wealth and Corporate platforms have matured, resulting in market share gain
Rufus Yates – BB&T Securities President/CEO and
Financial Services Commercial Finance Manager“Positioned for Growth”
30
John Howard – Chairman & CEO of BB&T Insurance Holdings“Not So Risky Business: BB&T Insurance Holdings”
▪ Who we are and what we do
▪ Review contribution to BB&T and diversification benefits
▪ Key operational and financial highlights
▪ Key changes in the market and our position going forward
31
▪ Transformation in technology is driving out cost
▪ New business model is giving unprecedented insight
▪ Gaining efficiency through automation
▪ Investments in cyber
Barbara Duck – Chief Information Officer“Transformation in Technology”
32
▪ Voice of the Client
▪ Insights-driven client experience
▪ Revolutionary marketing
▪ Digital transformation
Dontá Wilson – Chief Digital and Client Experience Officer
“Client Centricity”
33
▪ Our fundamental approach to risk management
▪ Risk management programs must adapt and evolve
▪ Maintaining our risk advantage
▪ Credit risk management
▪ Driving disruption, not being outpaced by it
Clarke Starnes – Chief Risk Officer“Enhancing BB&T’s Risk / Return Advantage in a
Disrupt or Die Environment”
34
▪ Prudent organic growth
▪ Delivering top quartile profitability
▪ Optimal capital management
▪ Best-in-class shareholder returns
Daryl Bible – Chief Financial Officer“Driving Shareholder Value”
35
Key Takeaways
1A diversifiedfranchise in
great markets
Maintaining our
long-term
performance advantage2
3Reconceptualizingour businesses 4
Strong and
experiencedleadership
Non-GAAP Reconciliations
36
37
Non-GAAP Reconciliations – ROTCE
YTD
($ in millions) 2014 2015 2016 2017 2018
Net income available to common shareholders $ 1,983 $ 1,936 $ 2,259 $ 2,220 $ 2,309
Merger-related and restructuring charges 29 103 108 71 52
Loss on early extinguishment of debt 76 107 - 246 -
Securities gains (losses) 2 2 (28) - (1)
Charitable contribution - - 31 63 -
Impact of tax reform - - - (43) -
One-time bonus - - - 23 -
Excess tax benefit on equity-based awards - - - (35) -
Mortgage reserve adjustment 38 - (19) - -
Adjustments for FHA-insured loans matter and related recovery 53 - (46) - -
Energy-related provision in excess of charge-offs - - 17 - -
Income tax adjustments (36) (107) (13) - -
Net loss on sale of American Coastal - 34 - - -
Franchise tax adjustment (9) - - - -
Allowance release related to loan sale (41) - - - -
Reallocation of partnership profit rights 16 - - - -
Net income available to common shareholders-adjusted $ 2,111 $ 2,075 $ 2,309 $ 2,545 $ 2,360
Amortizaton of intangibles, net of tax 57 $ 66 $ 94 $ 89 $ 74
Net income available, excluding amortization of intangibles $ 2,168 $ 2,141 $ 2,403 $ 2,634 $ 2,434
Average common shareholders' equity $ 21,280 $ 23,206 $ 26,349 $ 26,907 $ 26,565
Estimated impact of adjustments 80 61 34 249 48
Average common shareholders' equity-adjusted $ 21,360 $ 23,267 $ 26,383 $ 27,156 $ 26,613
Average intangible assets 7,388 8,194 10,215 10,402 10,406
Average tangible common shareholders' equity $ 13,972 $ 15,073 $ 16,168 $ 16,754 $ 16,207
ROCE
As reported 9.32% 8.34% 8.57% 8.25% 11.62%
ROTCE
As reported 14.68% 13.34% 14.59% 13.99% 19.72%
Adjusted 15.52% 14.20% 14.86% 15.72% 20.08%
38
YTD
($ in millions) 2014 2015 2016 2017 2018
Net income $ 2,206 $ 2,123 $ 2,442 $ 2,415 $ 2,452
Merger-related and restructuring charges 29 103 108 71 52
Loss on early extinguishment of debt 76 107 - 246 -
Securities gains (losses) 2 2 (28) - (1)
Charitable contribution - - 31 63 -
Impact of tax reform - - - (43) -
One-time bonus - - - 23 -
Excess tax benefit on equity-based awards - - - (35) -
Mortgage reserve adjustment 38 - (19) - -
Adjustments for FHA-insured loans matter and related recovery 53 - (46) - -
Energy-related provision in excess of charge-offs - - 17 - -
Income tax adjustments (36) (107) (13) - -
Net loss on sale of American Coastal - 34 - - -
Franchise tax adjustment (9) - - - -
Allowance release related to loan sale (41) - - - -
Net income-adjusted $ 2,318 $ 2,262 $ 2,492 $ 2,740 $ 2,503
Average assets $ 185,095 $ 197,347 $ 218,945 $ 221,065 $ 221,817
Impact of above adjustments 80 61 34 249 48
Average assets-adjusted $ 185,175 $ 197,408 $ 218,979 $ 221,314 $ 221,865
ROA
As reported 1.19% 1.08% 1.12% 1.09% 1.48%
Adjusted 1.25% 1.15% 1.14% 1.24% 1.51%
Non-GAAP Reconciliations – ROA
39
Non-GAAP Reconciliations – Efficiency Ratio
($ in millions) 2014 2015 2016 2017 YTD 09/30/18
Efficiency ratio numerator - noninterest expense – GAAP $ 5,852 $ 6,266 $ 6,721 $ 7,444 $ 5,148
Amortization of intangibles (91) (105) (150) (142) (97)
Merger-related and restructuring charges, net (46) (165) (171) (115) (70)
Gain (loss) on early extinguishment of debt (122) (172) 1 (392) -
FHA-insured loan matters and related recovery (85) - 73 - -
One-time bonus - - - (36) -
Mortgage reserve adjustments - - 31 - -
Charitable contribution - - (50) (100) -
Franchise tax adjustment 15 - - - -
Mortgage repurchase expense adjustment (27) - - - -
Mortgage loan indemnification reserves (33) - - - -
Efficiency ratio numerator – adjusted $ 5,463 $ 5,824 $ 6,455 $ 6,659 $ 4,981
Insurance noninterest expense – adjusted 1,310 1,311 1,449 1,508 1,134
Efficiency ratio numerator – adjusted, excluding Insurance $ 4,153 $ 4,513 $ 5,006 $ 5,151 $ 3,847
Efficiency ratio denominator - revenue1 – GAAP 9,230 9,611 10,793 11,317 8,618
Taxable equivalent adjustment 143 146 160 159 72
Securities (gains) losses, net 3 3 (46) 1 (1)
Loss on sale of American Coastal - 26 - - -
FDIC loss share accounting 25 - - - -
Efficiency ratio denominator – adjusted $ 9,401 $ 9,786 $ 10,907 $ 11,477 $ 8,689
Insurance revenues – adjusted 1,747 1,674 1,797 1,855 1,440
Efficiency ratio denominator – adjusted, excluding Insurance $ 7,654 $ 8,112 $ 9,110 $ 9,622 $ 7,249
Efficiency ratio – GAAP 63.4% 65.2% 62.3% 65.8% 59.7%
Efficiency ratio – adjusted2 58.1% 59.5% 59.2% 58.0% 57.3%
Efficiency ratio – adjusted2, excluding Insurance54.3% 55.6% 54.9% 53.5% 53.1%
Revenue is defined as net interest income plus noninterest income.
The adjusted efficiency ratio is non-GAAP in that it excludes securities gains (losses), amortization of intangible assets, merger-related and restructuring charges and other selected items. BB&T's management uses this measure in their
analysis of the Corporation's performance. BB&T's management believes this measure provides a greater understanding of ongoing operations and enhances comparability of results with prior periods, as well as demonstrates the effects
of significant gains and charges.