dispelling myths about automation and analytics within services organizations

A Look at Four Myths That Are Hurting Your Profits

Dispelling Myths About Automation, Reporting and Analytics

This presentation is also available with audio at planview.com/4myths

Today’s Presenters:

John Ragsdale VP Research,

Technology and Social TSIA

Steve BeaumontServices Market Manager

Planview

This presentation is also available with audio at planview.com/4myths

PSA Linked to Improved PS Metrics

• According to the TSIA PS Benchmark, companies adopting PSA see:– Higher billable utilization– Higher rate realization– Fewer days to staff projects– Higher project margins– Lower field costs

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50%

54%

57%

58%

46%

48%

50%

52%

54%

56%

58%

60%

2011 2012 2013 2014

PSA Adoption

Source: Global Technology Survey

planview.com/4myths I planview.com/srp

Myth #1: A Project Management Tool Or An Elaborate Spreadsheet Is Good Enough To Run a Services P&L

• When members were asked what tool they were using for PS automation:– 23% were using a

project management tool

– 11% were using a home grown tool, usually based on Excel

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Source: 2014 Global Technology Survey

Resource Management

Project Management

Project Accounting

PSA Consists of three modules:


Myth #1: A Project Management Tool Or An Elaborate Spreadsheet Is Good Enough To Run a Services P&L

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• One single work and resource management environment

• One integrated user experience

• One click access to critical views

• Advanced UX interactions that improve productivity

• HTML5 architected

Work View

Resource View

Integrated View

Powerful New UX

Designed for the convergence of work and resource management


Myth #2: It’s OK For Resource Management Tools To Be Totally Separate From Business Reporting/ Analytics Tools

• PS organizations need to schedule resources based on:– Skills, experience,

certifications– Utilization rates– Billing rates

• Analytics can uncover:– Trending skills for recruiting– Geographic gaps in

resources/skills

61%

59%

62%

58%

58%

59%

59%

60%

60%

61%

61%

62%

62%

63%

TargetUtilization

Rate

ActualUtilization

Rate

RateRealization

Resource Related Metrics

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Source: 2014 PS Benchmark Study


Myth #2: It’s OK For Resource Management Tools To Be Totally Separate From Business Reporting/ Analytics Tools

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Live Analytics – Interactive Data in PowerpointInsight analytics embedded in Microsoft PowerPoint

Interactive, live data in presentation mode

Ideal use case for portfolio and project reviews


Dashboards with Real-Time Insight into KPIs

Obtain visual representation of resources and capacity

Attain client perspective by anticipated milestones, delivery delays, and highlight additional sales opportunities

Summarize projects by

line of service, personnel,

billable time vs. non, and

more

8planview.com/4myths I planview.com/srp

Myth #3: PSA/SRP Is Just For Consulting Engagements

• The sophistication of PSA lends itself to:– Defined, repeatable

projects– Education services

training classes– Converged service

organizations including managed services and field service

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45%

52%

2%PS Project Types

Time and Materials Fixed PriceValue-Based

Source: 2014 PS Benchmark Study


Myth #3: PSA/SRP Is Just For Consulting Engagements

Customer projects that use Planview Enterprise• Managed services

• Field services

• Training and enablement

• Civil engineering

• Clinical trials

• Advertising and marketing

• As well as consulting engagements


Myth #4: Getting Executive And Team Buy-In Is Very Difficult

• The value of PSA for consultants– Accurate scheduling

by skills, utilization and rates

– Mobile access for project updates and T&E filing

– Access to previous project plans, best practices and lessons learned

• The value of PSA for executives– Dashboard provide

real-time visibility– Identify projects

heading off track in time to correct

– Cost and margin data on all projects at macro/micro level

– Notifications/alerts


Myth #4: Getting Executive And Team Buy-In Is Very Difficult

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Portfolio Level Financial ManagementPortfolio Level Resources and Financials

Summarize Financials

Project Attributes

Tailored Views by Maturity

Time‐Phased Financial Views


In Conclusion…The Numbers Are Compelling

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# of resources 1% 3% 5% 10%

25 $108,750 $326,250 $543,750 $1,087,500

50 $217,500 $652,500 $1,087,500 $2,175,000

100 $435,000 $1,305,000 $2,175,000 $4,350,000

200 $870,000 $2,610,000 $4,350,000 $8,700,000

500 $2,175,000 $6,525,000 $10,875,000 $21,750,000

1000 $4,350,000 $13,050,000 $21,750,000 $43,500,000

Annual Increase in Marginal Revenue Via Improvements in Revenue Impacting Utilization

AssumptionsBillable Hourly Rate/Cost: $200

Annual Billable/Cost Hours: 2175


About Planview

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Operations

Strategy

Financials

Maximize Opportunitywith ConstrainedResources

Improve Agility and Capacityto Innovate

Build an IntegratedStrategy and

Execution Plan

Measure Results In Real‐

Time

Optimize the Core of Your Business


Thank You. Questions?Please feel free to email Steve directly: [email protected] more about Planview’s Services Solution:planview.com/srpWatch this presentation with audio:planview.com/4myths

dispelling myths about automation and analytics within services organizations

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