discovering your hr communication cornerstone · introduction chris stanzione, mba, cir • 14...
TRANSCRIPT
Discovering Your HR
Communication Cornerstone
Chris Stanzione, MBA,CIR
Talent Acquisition Relationship Manager
Cox Automotive
Introduction
Chris Stanzione, MBA, CIR • 14 years of Talent Acquisition & HR
Experience
• Joined Cox Automotive this year
• Completed my Executive MBA Program at Georgia State University this year
• Have worked in multiple sectors of our economy:
• Technology, Automotive, Financial Services, Utilities, Consumer Goods and Products
• Been in Atlanta for 10 years
Passionate about
Communication and
Talent Acquisition
Discovering Your HR Communication Cornerstone
• Discover – To see, get knowledge of, learn of, find, or find out; gain sight or
knowledge of (something previously unseen or unknown)
• Your – Individual
• Communication – The imparting or interchange of thoughts, opinions, or information by
speech, writing, or signs.
• Cornerstone – Something that is essential, indispensable, or basic
– The chief foundation on which something is constructed or developed
Purposeful Communication
Why is communication so important?
Purposeful Communication
Purposeful Communication
Purposeful Communication
Purposeful Communication
Purposeful Communication
Purposeful Communication
Purposeful Communication
Purposeful Communication
Purposeful Communication
Purposeful Communication
Purposeful Communication
Purposeful Communication
Purposeful Communication
Purposeful Communication
Purposeful Communication
Purposeful Communication
Communication
Listening
Method
of…
Approach
Timing
Establishing Expectations
Yours
Mine
Theirs
When to Set Expectations
Before you
take action!
Communication = Accountability
When we have
expectations of others
but do not make them
aware of those
expectations, we are
setting ourselves and
them up for failure and
frustration
Winning with Accountability
Clear Expectations
Specific Date & Time
Ownership Share
The Accountability
Matrix
Communication Styles
Take 30 seconds to think
about how you like to
communicate and be
communicated with:
• In person
• In writing
• By phone
• Other
Communication Styles
• In person
• In writing
• By phone
• Other
When to Use Which Method
• In Person: – When delivering a complex or sensitive message (can also be substituted
for any of the other reasons below)
• Writing: – When explaining multiple ideas at once in order to catalog them or in case
documentation is necessary
• Phone: – When alignment or re-alignment with someone is needed
• Text: – When delivering a brief, but important message
• Social: – When publicly praising someone or if you have no expectation of a
quick response
When to Use Which Method
• In Person: – When delivering a complex or sensitive message (can also be substituted
for any of the other reasons below)
• Writing: – When explaining multiple ideas at once in order to catalog them or in case
documentation is necessary
• Phone: – When alignment or re-alignment with someone is needed
• Text: – When delivering a brief, but important message
• Social: – When publicly praising someone or if you have no expectation of a
quick response
When to Use Which Method
“How would you like to
be communicated with?
What’s the best method
for me to reach you?
Cell? Email? Text?
LinkedIn?”
Providing Feedback
See Previous Slides
Brevity is key
Feedback loops create
trust and alignment
Early and often
What’s Next?
When developing YOUR communication
cornerstone…share your…
