1

DISC

Refresher Class

Gregory P. SmithPresident

Chart Your Course International Inc.

Greg@chartcourse.com

ChartCourse.com

770-860-9464

Chartcourse.com

Objectives

• What We Do

• DISC Review

• Sample DISC Graphs

• New Reports

– Team Reports

– EQ Report

– Talent Insights

• Training Programs

• Free Give-a-Way

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TALENT

MANAGEMENT

What We Do

Workshops & Keynotes

Provide Assessments

Certification Hiring & Selection

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Why Organizations Use Assessments

Team Effectiveness

Selection

PlacementDevelopment & Coaching

Conflict Resolution

moss

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“Get the right people on the bus, the wrong people off the bus, and the right

people in the right seats.”

“People are NOT your most important asset. The right people are.”

Jim Collins

From Good to Great

Right People

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Insights to Success

ReportHow a Person

Behaves

384 possible behavior patterns

2

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Behavior

Styles

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D = Dominance

• How you address PROBLEMS and CHALLENGES

I = Influence

• How you interact and influence PEOPLE and CONTACTS

S = Steadiness

• How you deal with PACE and CONSISTENCY

C = Compliance

• How you deal with PROCEDURES and CONSTRAINTS

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Dominance

Focus

Problems

Focus

People

Influence

Focus

Pace

Steadiness Compliance

Focus

Procedures

FOUR BEHAVIOR

FACTORS

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Quick to

Anger

(Short Fuse)

High Trust

of Others

(Optimistic)

Non-emotional

(Doesn’t Show

Emotions)

High Fear

(Get

Permission)

Slow to

Anger

(Long Fuse)

Low Trust

of Others

(Pessimistic)

Emotional

(Shows

Emotions)

Low Fear

(Expect

Forgiveness)

D I S C

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Reading the GraphGraph Reading Process

– Determine primary style (furthest from the line)

– Determine secondary style (second furthest from the line)

– This is your “Core Style”

– The ‘Behavioral Design’ is

made up of all four factors,

high and low.

Chartcourse.com

President: Interior Design Business

3

Chartcourse.com

Key Points

• High & Low Scores

• Neutral: Not About Good or Bad

• No One Style Better

• Every Team Need All 4 Styles for Success

• Universal- +25 Countries

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Sales Person

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Accountant

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Nurse

Chartcourse.com Chartcourse.com

4

Chartcourse.com Chartcourse.com

PreciseAccurate

Concern for QualityCritical Listener

Non-Verbal CommunicatorAttention to Detail

CreativeSlow Start / Fast Finish

VacillatingTemperamental

CompetitiveConfrontational

DirectResults-OrientedSense of Urgency

Change Agent

AccommodatingDislikes Confrontation

PersistentControls Emotion

AdaptableGood Listener

Good SupporterTeam PlayerPersistent

CooperativeSensitive to Others’ Feelings

High Trust LevelNot Fearful of Change

ContactabilityRather Talk than Listen

Verbal SkillsProjects Self-Confidence

Process-OrientedQuick to Change

IndependentOptimistic

Product-OrientedSlow to ChangeSelf-Disciplined

Chartcourse.com

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JBKI

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CW

KD

PANG

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CS

PN

MMDKLS

CV

JE

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DGMH

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AF

BE

Turnover Reduced from 30% to 16%

Identifying Top Performers35 Types of Reports Available

• Talent Insights (New)• Team Facilitator Report

(New)• DISC

• Management-Staff• Sales• Customer Service• Teambuilding

• Emotional Quotient (New)• Stress• TriMetrix® System

Team Facilitator Report

Emotional Intelligence |EQ Report

5

Comparison Reports (Talent Insights) Certification Programs

2-Day Master Class

4-Part Live Webinar

Self-Study DISC Program

Train-the-Trainer Workshop

Free Weekly DISC Tips

https://www.chartcourse.com/disc-tips/

Additional Resources

View Sample Reports

Click on links below:

DISC Certification Training Info

Selecting Superior Performers

DISC Descriptors Handout