Welcome to the Enhancing Performance through

Understanding Yourself and Others

Objectives

Understand behavioral tendencies and how your behavior affects others

Respect, appreciate, understand, and value differences

Enhance strategies for working together to increase productivity

Increase your effectiveness by improving your relationships with others

Successful People Understand themselves and how

their behavior affects others Understand their reactions to

other people Know how to maximize on what

they do well Have a positive attitude about

themselves Know how to adapt their

behavior

OH-4

Introductions Find a partner and ask the following: Name Position/Job/Division Most Frustrating Behaviors

Introduce Partner

Perception

OH-D

Johari Window

Solicits Feedback

Known To Me Not Known To Me

Arena

Blind Spot

Facade

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Johari Window

Solicits Feedback

Known To Me Not Known To Me

Giv

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Blind Spot

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Unknown

Arena Genuine Reflection Assessment Tools Straight Talk Risk Taking Honest Feedback

Motivating Principles You cannot motivate other people. All people are motivated. People do things for their reasons, not

your reasons. A person’s strength, when overused, may

become a limitation.

OH-B

Marston’s Model

Perceives Self as More Powerful than the EnvironmentMore Powerful than the Environment

Dominance Influence

Perceives a Favorable Favorable

Environment

Steadiness

Perceives Self as Less Powerful than the EnvironmentLess Powerful than the Environment

Conscientiousness

Perceives an UnfavorableUnfavorableEnvironment

DiSC® Model

QuestioningLogicFocusedChallengingSkeptical

AcceptingPeopleFocused

AcceptingReceptive

Conscientiousness Steadiness

Influence

Active, Fast PacedAssertive, Bold

Calm, CarefulModerate Paced, Thoughtful

Dominance

Behavior Is… Observable Situationally-based Flexible Dynamic Based on thoughts and beliefs

OH-7

Recognizing Strengths Vignettes: Notice each actors behavioral

style, preferred interactions and behaviors they find frustrating in others

Holly

Rebecca

Eric

Jesse

Behavioral Keys

Fears: loss of control, being manipulated

Desire to overcome, change, or fix

Fears: social rejection

Fears: criticism of their work, being incorrect

Fears: chaos, instability

Desire to be accommodating, cooperative or supportive

D i

C S

Desire to operate within rules, guidelines and procedures

Desire to persuade, promote, or influence

Behavioral Styles

High D Sees an unfavorable environment that

they want to overcome Tries to change, fix, or control things

OH-29

High i Sees a favorable environment in which

they can influence others Tries to persuade, promote, or influence

others

OH-30

High S Sees a favorable

environment that they want to maintain

Tries to be cooperative, supportive, and agreeable while keeping things stable

OH-31

High C Sees an unfavorable environment that

they do not want to try to change Tries to work within established rules,

guidelines, and procedures to ensure accuracy and quality

OH-32

The Green Tail If someone says you have a green tail,

the person is crazy. If two people say you have a green tail,

it is a conspiracy. If seven people say you have a green tail,

you turn around and look.

OH-36

DiSC Team Activity (pg. )

1. Strengths of your Style2. Weaknesses of your Style3. Behaviors we find frustrating in others4. Prefer interactions5. How this style may be misunderstood 6. Slogan or Motto7. Song or Mascot

Tendencies:

Emphasis

Dominance

OH-16

Shapes the environment by overcoming opposition to accomplish results.

Getting immediate results

Causing action Accepting challenges Making quick

decisions

Questioning the status quo

Taking authority Managing trouble Solving problems

Dominance

Power and authority Prestige and challenge Direct answers A wide scope of

operations Opportunities for

individual accomplishment

Opportunities for advancement

Freedom from controls and supervision

Many new and varied activities

OH-17

Preferred Environment

Tendencies:

Emphasis

Influence

OH-18

Shapes the environment by influencing or persuading others.

Contacting people Making a good

impression Being articulate

Creating a motivational environment

Entertaining people Being optimistic Participating in a

group

Influence

Popularity, social recognition Public recognition of ability Freedom of expression Group activities outside of job Freedom from control and detail Coaching and counseling Favorable working conditions

OH-19

Preferred Environment

Tendencies:

Emphasis

Steadiness

OH-20

Cooperates with others within existing circumstances to carry out tasks.

Demonstrating patience

Developing specialized skills

Helping others Performing in a

consistent manner

Showing loyalty Being a good listener Creating a stable work

environment

Steadiness

Maintenance of status quo Predictable routines Credit for work accomplished Minimal work infringement on home life Sincere appreciation Identification with a group Minimal conflict

OH-21

Preferred Environment

Tendencies:

Emphasis

Conscientiousness

OH-22

Works conscientiously within existing circumstances to ensure quality.

Concentrating on key details

Being diplomatic Checking for accuracy Adhering to key

directives and standards

Thinking analytically Using indirect

approaches to conflict Using a systematic

approach to situations

Conscientiousness

Control of those factors that affect their performance

Cleary defined performance expectations Values on quality and accuracy A reserved, business-like atmosphere Recognition for specific skills and

accomplishments

OH-23

Preferred Environment

CompatibilityWork and Social Compatibility

DiSC StylesExcellent Good Fair Poor

1 2 3 4 5 6 7 8D-D S WD-i S WD-S W SD-C W Si-i S Wi-S W Si-C W SS-S S WS-C S WC-C S W

Intensity Index

Rules About Others

There is richness in diversity!OH-46

Different WrongDifferent = Different