disaster recovery — modernized best practices for jd edwards & beyond
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Disaster Recovery — Modernized Best Practices for JD Edwards & Beyond. Presented by Andy Chase & Paul Shearer December 4, 2013. Introduction to Paul Shearer. Solution Architect 15 years JD Edwards experience Managed E1 Practice for Fortune 50 company - PowerPoint PPT PresentationTRANSCRIPT
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Disaster Recovery—Modernized Best Practices for JD Edwards & Beyond
Presented by Andy Chase & Paul ShearerDecember 4, 2013
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Introduction to Paul Shearer
• Solution Architect• 15 years JD Edwards experience• Managed E1 Practice for Fortune 50 company• Designed & Implemented HA solutions for
multiple clients• Designed and implementation of DR solutions
for multiple clients• Successfully completed multiple E1 upgrade
projects• Recovered 12 customers in DR exercises• Published two technical whitepapers with
Microsoft on ERP virtualization and Platform conversions
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Introduction to Andy Chase
• Disaster Recovery AE & SME
• Began disaster recovery career at the age of 13 and has worked with over 100 companies since 2001 to improve their recovery capabilities
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What constitutes a disaster?
hurricanetornado
tsunami
earthquake
severe weather
power outage
IT failure
epidemic/pandemic
telecommunications failure
fire
flood
cyber attack
utility outage
health & safety incident
environmental accidenthaz mat explosion
supply chain disruption
terrorist event
sabotage
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What constitutes a disaster?
hurricanetornado
tsunami
earthquake
severe weather
power outage
IT failure
epidemic/pandemic
telecommunications failure
fire
flood
cyber attack
utility outage
health & safety incident
environmental accidenthaz mat explosion
supply chain disruption
terrorist event
sabotage
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Rec
over
y P
oint
Obj
ectiv
e (R
PO
)
Recovery Time Objective (RTO)
Most Disaster Recovery Discussions Begin Here
Tape Backup
Minutes
Days
Seconds
Tape Backup
How much data can you afford to lose?
How much downtime can you afford to have?
Weeks
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Rec
over
y P
oint
Obj
ectiv
e (R
PO
)
Recovery Time Objective (RTO)
Data Vaulting
Minutes
Seconds How much data can you afford to lose?
Most Disaster Recovery Discussions Begin Here
Days
Weeks
NO DR
RPO: ?RTO: ?
How much downtime can you afford to have?
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Rec
over
y P
oint
Obj
ectiv
e (R
PO
)
Recovery Time Objective (RTO)
Data Vaulting
Minutes
Seconds How much data can you afford to lose?
Most Disaster Recovery Discussions Begin Here
Days
Weeks
Tape Backup
RPO: 24 hoursRTO: 48 hours
NO DR
RPO: ?RTO: ?
How much downtime can you afford to have?
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Rec
over
y P
oint
Obj
ectiv
e (R
PO
)
Recovery Time Objective (RTO)
Data Vaulting
Minutes
Seconds How much data can you afford to lose?
Most Disaster Recovery Discussions Begin Here
Days
Weeks
ElectronicBackup
RPO: 24 hoursRTO: 24 hours
Tape Backup
RPO: 24 hoursRTO: 48 hours
NO DR
RPO: ?RTO: ?
How much downtime can you afford to have?
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Rec
over
y P
oint
Obj
ectiv
e (R
PO
)
Recovery Time Objective (RTO)
Data Vaulting
Minutes
Seconds How much data can you afford to lose?
Most Disaster Recovery Discussions Begin Here
Days
Weeks
ElectronicBackup
RPO: 24 hoursRTO: 24 hours
Transaction Vaulting
RPO: 60 minutesRTO: <= 12 hours
Tape Backup
RPO: 24 hoursRTO: 48 hours
NO DR
RPO: ?RTO: ?
How much downtime can you afford to have?
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Rec
over
y P
oint
Obj
ectiv
e (R
PO
)
Recovery Time Objective (RTO)
Data Vaulting
Minutes
Seconds How much data can you afford to lose?
Most Disaster Recovery Discussions Begin Here
Days
Weeks
ElectronicBackup
RPO: 24 hoursRTO: 24 hours
TransactionVaulting
RPO: 60 minutesRTO: <= 12 hours
High Availability
RPO: last successful transactionRTO: <= 2 hours
Tape Backup
RPO: 24 hoursRTO: 48 hours
NO DR
RPO: ?RTO: ?
How much downtime can you afford to have?
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Rec
over
y P
oint
Obj
ectiv
e (R
PO
)
Recovery Time Objective (RTO)
Data Vaulting
Minutes
Seconds How much data can you afford to lose?
Most Disaster Recovery Discussions Begin Here
Days
Weeks
ElectronicBackup
RPO: 24 hoursRTO: 24 hours
Transaction Vaulting
RPO: 60 minutesRTO: <= 12 hours
High Availability
RPO: last successful transactionRTO: <= 2 hours
Tape Backup
RPO: 24 hoursRTO: 48 hours
NO DR
RPO: ?RTO: ?
This is inherently broken!
How much downtime can you afford to have?
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Disaster Recovery “Benchmark” Data
• 10* Volunteers & 2 Questions
• Out of one thousand attendees at Collaborate, if the Keynote speaker asked…
1. How many organizations have already invested in disaster recovery software, infrastructure or services?
2. What percentage of you are completely confident that your team could recover those applications & data in the event of a disaster?
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8% OF FEDERAL IT EXECUTIVES ARE COMPLETELY CONFIDENT THAT THEIR AGENCY COULD RECOVER 100 PERCENT OF ITS DATA IN THE
EVENT OF A DISASTER
You are not alone…
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72% OF RECENTLY SURVEYED ENTERPRISES WERE GIVEN EITHER A D OR AN F FOR THEIR DR CAPABILITIES.
You are not alone…
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93% OF BUSINESSES THAT SUFFER A SIGNIFICANT LOSS OF DATA ARE OUT OF BUSINESS WITHIN 5 YEARS.
You are not alone…
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43% OF COMPANIES THAT SUFFER MAJOR DATA LOSS NEVER REOPEN FOR BUSINESS.
You are not alone…
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“If I were a CIO…”
– “I would tear up my DR plan & cease spending on DR completely.”
– Why invest toward something that only works 10-27% of the time?
» Better odds in Vegas!
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What do these numbers reveal about DR?
and Proven Recoverability.
There is a GAP between Disaster Recovery
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Why the gap?
• “DR Team” already has full-time job– Production support always trumps DR– There will always be production issues to resolve
• Lack of executive sponsorship• Lack of testing
– Testing is not practical– Business can’t or won’t engage
• Testing not complete• Too much time since last test
– Plan not up to date– Too many changes to Production
• Not a business priority– Not perceived as important
• Lack of skills, understanding, funding, etc.• Uncertainty of staff availability in actual regional disaster event
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Rec
over
y P
oint
Obj
ectiv
e (R
PO
)
Recovery Time Objective (RTO)
Data Vaulting
Minutes
Seconds How much data can you afford to lose?
Why are most DR discussion inherently broken?
Days
Weeks
ElectronicBackup
RPO: 24 hoursRTO: 24 hours
Transaction Vaulting
RPO: 60 minutesRTO: <= 12 hours
High Availability
RPO: last successful transactionRTO: <= 2 hours
Tape Backup
RPO: 24 hoursRTO: 48 hours
NO DR
RPO: ?RTO: ?
How much downtime can you afford to have?
They Assume Recoverability!
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How can we permanently change the way our organization approaches disaster recovery?
1. Scratch out Disaster Recovery, write Recoverability
– Disaster Recovery Recoverability Plan– Disaster Recovery Recoverability Spending– Disaster Recovery Recoverability Solution– Disaster Recovery Recoverability Projects
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How can we permanently change the way our organization approaches disaster recovery?
1. Scratch out Disaster Recovery, write Recoverability2. Define Recoverability
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The Velocity definition of Recoverability
The Power to Recover Your Business Applications & Data
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How can we permanently change the way our organization approaches disaster recovery?
1. Scratch out Disaster Recovery, write Recoverability2. Define Recoverability3. Does Recoverability Matter?
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• Jewelry maker hasn’t tested DR in almost 5 years– 3rd party DR contract $50k/year– $250k spent without a Recoverability ROI
• University cancels annual DR Test due to budget cuts– Test estimated to cost $10k T&E– 3rd party DR contract over $130,000/year
• Many companies place old infrastructure in DR facility– “The business will understand if we have a disaster”
• Will they? For some, maybe yes. • Boston CIO blog after terrorist attack
– Communications Provider learns from Boston CIO
Does Recoverability Matter?
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Does Recoverability Matter?
• Most would say yes, but results reveal otherwise…
(GAP between Disaster Recovery & Recoverability is not new)
• Did you know?– SOX, HIPAA, PCI, FERPA do not require Recoverability
(at least Not Yet)– The Disaster Recovery Check Box vs. Proven Recoverability– How many CXOs are aware that their companies compliance with SOX,
HIPPA, etc does not actually mean they are Recoverable?
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When does Recoverability matter?
• Dallas construction materials company• No DR, tape backups only, JDE & WMS highly integrated• 3 locations:
– Dallas HQs, Call Center, Distribution & Data Center– California Distribution Center– Maryland Distribution Center
• CFO requests 3 site real-time replication
What changed? • CEO finally cares about Recoverability after capturing cell
phone camera footage of tornado forming across parking lot!
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When does Recoverability matter?
• Northeast retail chain• Internal DR @ secondary site, using Mimix HA• Company funded & implemented DR several years ago• Everything is current, tested & documented• CIO now wants to outsource DR to the Cloud
What changed?• DR facility too close, told by insurance provider they
will lose coverage if they don’t move DR site outside region
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How can we permanently change the way our organization approaches disaster recovery?
1. Scratch out Disaster Recovery, write Recoverability2. Define Recoverability3. Does Recoverability Matter?4. What would it take to Prove Recoverability?
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What would it take to be completely confident that you
could recover all your applications & data in the event of a disaster?
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What would it take to Prove Recoverability?
1) Plan it – Define all components required (create a matrix)2) Build it – Implement all the pieces to the puzzle3) Test it – Keep testing all pieces until you get it right4) Prove it – Testing that includes business users & processes5) Maintain it – Keep yourself Recoverable at ALL times6) Guard it – Eliminate every potential single point of failure
The goal is for everyone in your business to be completely confident you are
Recoverable!
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How can we permanently change the way our organization approaches disaster recovery?
1. Scratch out Disaster Recovery, write Recoverability2. Define Recoverability3. Does Recoverability Matter?4. What would it take to Prove Recoverability?5. Eliminate single points of failure
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Single Points of Failure in Disaster Recovery
• Not enough DR capacity to run Production• Recovery facility in same FEMA region• Recovery team in same region as Production• Production team responsible for recovery• Recovery depends on “one” person• DR “team” lacks application expertise
JD Edwards/Technical Application Expertise E1, Dev, Web, JAS, 3rd party tools, etc
• Out of date recovery plan, untested plan• Incomplete testing, unsuccessful or infrequent testing• DR is an IT exercise rather than Business Process Validation
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DR is not that hard…
• Billy Beane: We want you at first base.• Scott Hatteberg: But, I've always played catcher.• Billy Beane: It's not that hard, Scott. tell him, Wash.• Ron Washington: It's Incredibly hard.
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Think, Invest & Make Decisions toward Recoverability
Disaster Recovery vs. Proven Recoverability
(not toward disaster recovery, where there is no assurance)
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How can we permanently change the way our organization approaches disaster recovery?
1. Scratch out Disaster Recovery, write Recoverability2. Define Recoverability3. Does Recoverability Matter?4. What would it take to Prove Recoverability?5. Eliminate single points of failure
Think, Invest & Make Decisions toward Recoverability (not toward disaster recovery, where there is no assurance)
QuestDirect.org
Rec
over
y P
oint
Obj
ectiv
e (R
PO
)
Recovery Time Objective (RTO)
Common Disaster Recovery Configurations
No DR
ElectronicBackup
RPO: 24 hoursRTO: 24 hours
Data Vaulting
RPO: 60 minutesRTO: <= 12 hours
High Availability
RPO: last successful transactionRTO: <= 2 hours
Minutes
Seconds
Days
Weeks
Tape Backup
RPO: 24 hoursRTO: 48 hours
NO DR
RPO: ?RTO: ?
How much data can you afford to lose?
How much downtime can you afford to have?
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Key Takeaways from Today
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How do we embed Recoverability into our organization’s culture?
Key Takeaways from Today
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Get your life back.
Control your Business.
No boundaries.
Go when you’re ready.
One size does not fit all.
Questions?
VELOCITY TECHNOLOGY SOLUTIONS
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April 7-11, 2014The Venetian and Sands Expo CenterLas Vegas, Nevada
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Attend COLLABORATE 14 to hear high-level, strategic education for the JD Edwards audience. Register through Quest to receive exclusive JD
Edwards updates, materials and networking events.
Registration OPEN! Early Bird rates end February 12, 2014.