Disability Services 101Disability Services 101

Disability Services 101Disability Services 101

It’s a Jungle in Here!

It’s a Jungle in Here!

Disability Services 101Disability Services 101

It’s a Jungle in Here!

It’s a Jungle in Here!

What You Need to Have

What You Need to Have

• Policies

• Procedures

• Record Keeping

• Communication – students, other depts.

• Evaluation

• Technology

• Support System

• Policies

• Procedures

• Record Keeping

• Communication – students, other depts.

• Evaluation

• Technology

• Support System

POLICIESPOLICIES

• Federal Legal Mandates

– Section 504 of the Rehabilitation Act of 1973

– Americans with Disabilities Act of 1990

– Family Educational Rights and Privacy Act (FERPA)

• Federal Legal Mandates

– Section 504 of the Rehabilitation Act of 1973

– Americans with Disabilities Act of 1990

– Family Educational Rights and Privacy Act (FERPA)

POLICIESPOLICIES• Section 504 of the Rehabilitation Act

of 1973– College must eliminate discrimination

based on disability.• “Disabled” means any person who has a

physical or mental disability that substantially limits major life activity, has a record of such impairment, or is regarded as having such impairment

• Individual cannot be denied access or participation

• Section 504 of the Rehabilitation Act of 1973– College must eliminate discrimination

based on disability.• “Disabled” means any person who has a

physical or mental disability that substantially limits major life activity, has a record of such impairment, or is regarded as having such impairment

• Individual cannot be denied access or participation

POLICIESPOLICIES

• Section 504 of the Rehabilitation Act of 1973– College must provide academic

adjustments and auxiliary aids to individual who currently has a disability that substantially limits a major life activity• Allows documentation requirement

• Section 504 of the Rehabilitation Act of 1973– College must provide academic

adjustments and auxiliary aids to individual who currently has a disability that substantially limits a major life activity• Allows documentation requirement

POLICIESPOLICIES

• Americans with Disabilities Act of 1990– Extends protections to the private

sector

– Affords the protection of the federal government

– Title 1, Employment

– Title II, State/local government

– Title III, Public Access Areas

• Americans with Disabilities Act of 1990– Extends protections to the private

sector

– Affords the protection of the federal government

– Title 1, Employment

– Title II, State/local government

– Title III, Public Access Areas

POLICIESPOLICIES

• Family Educational Rights and Privacy Act (FERPA)– Confidentiality of personal information

– “Need to know” coverage (limited)

– Emergency or other extreme situations

– Requests to share information with third parties

– Records management/maintenance

• Family Educational Rights and Privacy Act (FERPA)– Confidentiality of personal information

– “Need to know” coverage (limited)

– Emergency or other extreme situations

– Requests to share information with third parties

– Records management/maintenance

“Qualified”“Qualified”• Documentation requirements

– Who can provide?– How current must it be?– What information is required?– Impact on academic functions?

• Documentation requirements– Who can provide?– How current must it be?– What information is required?– Impact on academic functions?

POLICIESPOLICIES

“Eligibility”“Eligibility”• Admission to the institution

• Admission to specific programs of study

• Participation in specific program functions – Field experiences– Practice teaching– Apprenticeships– Service Learning

• Admission to the institution

• Admission to specific programs of study

• Participation in specific program functions – Field experiences– Practice teaching– Apprenticeships– Service Learning

POLICIESPOLICIES

Technical StandardsTechnical Standards• Necessary for some programs

– Nursing– Health Sciences– Education

• Cannot be designed to eliminate disabled

• Necessary for some programs– Nursing– Health Sciences– Education

• Cannot be designed to eliminate disabled

POLICIESPOLICIES

POLICIESPOLICIES

• Student Rights and Responsibilities

• Institution Rights and Responsibilities

• Disability Services Rights and Responsibilities

• Student Rights and Responsibilities

• Institution Rights and Responsibilities

• Disability Services Rights and Responsibilities

POLICIESPOLICIES

• Student Rights–Equal Access

–Timely Response

–Appropriate Accommodations

–Confidentiality

–Independence

• Student Rights–Equal Access

–Timely Response

–Appropriate Accommodations

–Confidentiality

–Independence

POLICIESPOLICIES

• Student Responsibilities–Self-disclosure

–Provide current documentation that meets requirements

–Request accommodations in a timely manner

–Abide by student code of conduct

• Student Responsibilities–Self-disclosure

–Provide current documentation that meets requirements

–Request accommodations in a timely manner

–Abide by student code of conduct

POLICIESPOLICIES

• Institution Rights–Establish appropriate criteria for

admission/participation

–Require documentation to establish eligibility for accommodations

–Enforce academic and behavior codes

• Institution Rights–Establish appropriate criteria for

admission/participation

–Require documentation to establish eligibility for accommodations

–Enforce academic and behavior codes

POLICIESPOLICIES

• Institution Responsibilities–Impartial application of standards

–Provide appropriate accommodations and services in a timely manner

–Maintain confidentiality of student records

• Institution Responsibilities–Impartial application of standards

–Provide appropriate accommodations and services in a timely manner

–Maintain confidentiality of student records

POLICIESPOLICIES

• Disability Services Rights–Determine appropriate

accommodations on a case-by-case basis

–Require reasonable notice–Access academic records–Establish parameters for receiving

auxiliary aids and services

• Disability Services Rights–Determine appropriate

accommodations on a case-by-case basis

–Require reasonable notice–Access academic records–Establish parameters for receiving

auxiliary aids and services

POLICIESPOLICIES

• Appeals–Process?

–Time line?

–Resolution?

–Further appeal?

• Appeals–Process?

–Time line?

–Resolution?

–Further appeal?

POLICIESPOLICIES

• Other Policies–Housing

–Service Animals

–Equipment Loan

–Interpreter/Captionist Services

–Study Abroad

–Distance Learning

• Other Policies–Housing

–Service Animals

–Equipment Loan

–Interpreter/Captionist Services

–Study Abroad

–Distance Learning

POLICIESPOLICIES

–Testing

–Notetakers/Readers

–Alternate Format Materials

–Priority Registration

–Full-time vs part-time status

–????????????????????

–Testing

–Notetakers/Readers

–Alternate Format Materials

–Priority Registration

–Full-time vs part-time status

–????????????????????

•Other Policies

PROCEDURESPROCEDURES

• Office Procedures–Intake

–Arranging Accommodations

–Maintaining Records

–Services

–Equipment/Software/Supplies

–Appeals

• Office Procedures–Intake

–Arranging Accommodations

–Maintaining Records

–Services

–Equipment/Software/Supplies

–Appeals

PROCEDURESPROCEDURES

• Intake–Self-disclosure (to whom, when,

how)–Documentation review–Release of information (to whom,

when, how)–Determination of accommodations

• DSSS decision based on evidence• Negotiation – student/institution

• Intake–Self-disclosure (to whom, when,

how)–Documentation review–Release of information (to whom,

when, how)–Determination of accommodations

• DSSS decision based on evidence• Negotiation – student/institution

PROCEDURESPROCEDURES

• Arranging Accommodations–Request (how, when, to whom)

–Communication with faculty

–Coordination with other departments

–Funding

–Periodic review

• Arranging Accommodations–Request (how, when, to whom)

–Communication with faculty

–Coordination with other departments

–Funding

–Periodic review

PROCEDURESPROCEDURES

• Maintaining Records–Documentation records

• separate from contact records• greater security required• Shared when, with whom?

–Contact records• Notes on contacts with student,

services, follow-up

–How long should records be kept?

• Maintaining Records–Documentation records

• separate from contact records• greater security required• Shared when, with whom?

–Contact records• Notes on contacts with student,

services, follow-up

–How long should records be kept?

PROCEDURESPROCEDURES

• Services (reader, notetaker, scribe)–Who determines most appropriate?

–“Student” vs “Professional” service

–Student Responsibilities

• Services (reader, notetaker, scribe)–Who determines most appropriate?

–“Student” vs “Professional” service

–Student Responsibilities

PROCEDURESPROCEDURES

• Services (interpreter/captionist)–Who determines most appropriate?

–“Student” vs “Professional” service

–Student Responsibilities

–State Bid/Contract requirement• Requires more lead time

• No flexibility

• Services (interpreter/captionist)–Who determines most appropriate?

–“Student” vs “Professional” service

–Student Responsibilities

–State Bid/Contract requirement• Requires more lead time

• No flexibility

PROCEDURESPROCEDURES

• Equipment/Software/Supplies

–Who determines most appropriate?

–Yours/Mine/Ours?

–Installation/maintenance

–Checkout Procedures

–Consequences for non-return

• Equipment/Software/Supplies

–Who determines most appropriate?

–Yours/Mine/Ours?

–Installation/maintenance

–Checkout Procedures

–Consequences for non-return

PROCEDURESPROCEDURES

• Appeals

–To Whom?

–When?

–Process • written/in person

• hearing/informal meeting

–Possible resolutions

• Appeals

–To Whom?

–When?

–Process • written/in person

• hearing/informal meeting

–Possible resolutions

PROGRAM ACCESSPROGRAM ACCESS

• Academic Accommodations

• Classroom Accommodations

• Out-of-Classroom Accommodations

• Testing

• Academic Accommodations

• Classroom Accommodations

• Out-of-Classroom Accommodations

• Testing

PROGRAM ACCESSPROGRAM ACCESS

• Academic Accommodations–English composition

–Foreign Language

–Mathematics

To substitute or not to substitute?

• Academic Accommodations–English composition

–Foreign Language

–Mathematics

To substitute or not to substitute?

• Classroom Accommodations• Classroom Accommodations

PROGRAM ACCESSPROGRAM ACCESS

NotetakingTape recordingAssistive technologyAdapted materialsInterpreter/captionistLab Assistance

NotetakingTape recordingAssistive technologyAdapted materialsInterpreter/captionistLab Assistance

ReaderScribePersonal aide

ReaderScribePersonal aide

• Out-of-class Accommodations– Library assistance– Tutoring– Study groups– Projects– Internships/field experiences/study

abroad– Student activities– Computer labs, other labs

• Out-of-class Accommodations– Library assistance– Tutoring– Study groups– Projects– Internships/field experiences/study

abroad– Student activities– Computer labs, other labs

PROGRAM ACCESSPROGRAM ACCESS

• Testing–Extended time – how much?

–Location – low distraction? private?

–Assistive technology

–Scheduling

–Rescheduling

–Test security

• Testing–Extended time – how much?

–Location – low distraction? private?

–Assistive technology

–Scheduling

–Rescheduling

–Test security

PROGRAM ACCESSPROGRAM ACCESS

HOUSING ACCESSHOUSING ACCESS

• Reserving rooms (priority?)

• Roommate/no roommate? Cost?

• Meal plan/food preparation in room?

• Assistance animals

• Therapy animals

• Behavior codes

• Medical emergencies

• Emergency evacuation

• Reserving rooms (priority?)

• Roommate/no roommate? Cost?

• Meal plan/food preparation in room?

• Assistance animals

• Therapy animals

• Behavior codes

• Medical emergencies

• Emergency evacuation

PHYSICAL ACCESSPHYSICAL ACCESS

• Parking

• Buildings

• Classrooms

• Laboratories

• Library

• Activity areas

• Parking

• Buildings

• Classrooms

• Laboratories

• Library

• Activity areas

• Computer labs

• Residence halls

• Special labs

• Recreation facilities

• Dangerous equipment

• Construction

• Computer labs

• Residence halls

• Special labs

• Recreation facilities

• Dangerous equipment

• Construction

TECHNOLOGY ACCESSTECHNOLOGY ACCESS

• Computers

• Textbooks

• Audio-visual materials

• Web pages

• WebCT/Vista, Blackboard

Section 508 of the Rehabilitation Act

• Computers

• Textbooks

• Audio-visual materials

• Web pages

• WebCT/Vista, Blackboard

Section 508 of the Rehabilitation Act

TECHNOLOGY ACCESSTECHNOLOGY ACCESS

• Computers– JAWS/Kurzweil 1000 (blind)

– Zoomtext (low vision)

– Dragon (mobility impairment/LD)

– WYNN/Kurzweil 3000 (LD)

– Spell check/grammar check

– Word prediction

– Adapted keyboards\alternate input

• Computers– JAWS/Kurzweil 1000 (blind)

– Zoomtext (low vision)

– Dragon (mobility impairment/LD)

– WYNN/Kurzweil 3000 (LD)

– Spell check/grammar check

– Word prediction

– Adapted keyboards\alternate input

TECHNOLOGY ACCESSTECHNOLOGY ACCESS

• Textbooks– AMAC

– Recording for the Blind & Dyslexic• Requires special player or software

– Scan-and-Read Pro• Student can scan and read independently

– OmniPage/FineReader & scanner • Alternate text production in-house

• Textbooks– AMAC

– Recording for the Blind & Dyslexic• Requires special player or software

– Scan-and-Read Pro• Student can scan and read independently

– OmniPage/FineReader & scanner • Alternate text production in-house

TECHNOLOGY ACCESSTECHNOLOGY ACCESS

• Audio-Visual Materials• “Accessible Digital Media Design

Guidelines for Electronic Publications, Multimedia and the Web”

– http://ncam.wgbh.org/publications/adm/

TECHNOLOGY ACCESSTECHNOLOGY ACCESS

• Audio-Visual Materials–Captioning videos

• Magpie (Quicktime, Windows Media Player, SMIL)

(http://ncam.wgbh.org/webaccess/magpie/)

TECHNOLOGY ACCESSTECHNOLOGY ACCESS

• Audio-Visual Materials–Overstream.net

• Add subtitles to online videos (YouTube)

TECHNOLOGY ACCESSTECHNOLOGY ACCESS

• Audio-Visual Materials

–DIY procedures• http://deafness.about.com/cs/accessibility/a/w

ebvideocc.htm• RealPlayer captioning (RealText)

– http://service.real.com/help/library/guides/realtext/realtext.htm

• McIntosh captioning (MoviePlayer)– http://www.firstmonday.org/issues/issue3/freed/

TECHNOLOGY ACCESSTECHNOLOGY ACCESS

• Audio-Visual Materials

–Web pages• W3 Web Accessibility Initiative

–http://www.w3.org/WAI/

–Priority 1, 2, and 3

DISTANCE LEARNINGDISTANCE LEARNING

• “Hybrid” courses – access to campus services

• On-line courses – no campus services– Accommodations?

• Students from your institution testing at remote locations

• Students from remote locations testing at your institution

• “Hybrid” courses – access to campus services

• On-line courses – no campus services– Accommodations?

• Students from your institution testing at remote locations

• Students from remote locations testing at your institution

THE FUTURETHE FUTURE

Success is all about . . .

where you put the focus

Success is all about . . .

where you put the focus

THE FUTURETHE FUTURE

• ACPA – “The Student Learning Imperative”– Enhancement of Student Learning and

Personal Development through –• Resource allocation• Collaboration with other campus agents• Employing experts in the teaching and

learning process• Policies and practices based on research

on student learning

• ACPA – “The Student Learning Imperative”– Enhancement of Student Learning and

Personal Development through –• Resource allocation• Collaboration with other campus agents• Employing experts in the teaching and

learning process• Policies and practices based on research

on student learning

THE FUTURETHE FUTURE

• State mandates –– Retention, progression,

graduation

– Fiscal responsibility

– Customer Service

• State mandates –– Retention, progression,

graduation

– Fiscal responsibility

– Customer Service

Where are we going and . . .

how will we get there???

The difference between stress and distress

Stress

Distress

Distress

Have a blest week!