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Philip Cowen423 Skyline DriveSan Ramon, CA 94583 Telephone: (925) 406 4437 - homeEmail: pc1182500@westpost.net

A management professional with a B.A. degree and extensive experience in retaillearning and leadership development. Major strengths and abilities include:

* Instructional design and facilitation * Executive consultation * Project management* Management development * Succession planning management * Budgeting/statistical analysis

2003 - 2011 SAFEWAY, INC. Pleasanton, CACORPORATE MANAGER OF MANAGEMENT DEVELOPMENTGrocery retailer with 1,750 stores, 180,000 employees and sales of $40B. Managed teams responsible for the design, implementation and administration of store management development programs, ensuring 95% of all store manager and assistantstore manager positions were filled internally.

* Identified strategic learning needs in collaboration with senior executives toensure management development supported the strategic direction of the companyin producing bottom line results

* Managed a 21-week program including instructor-led training (ILT), web based training (WBT) and structured on-the-job training to prepare high performing supervisors for the role of Assistant Store Manager* Designed and presented a two-day certification program to prepare field subject matter experts for remote implementation* Directed a multi-member project team in the rapid design and implementation of22 WBT modules* Created and managed a 10-module combination ILT/on the-job-development programfinalizing high-performing Assistant Store Managers to be Store Managers.* Conducted week-long management assessment sessions to certify Store Managers for promotion* Collaborated with division management in the placement and ongoing developmentof promoted managers

* Designed and implemented a 41-week structured developmental process to preparenewly hired Junior Military Officers for store management and corporate positions* Created and facilitated train-the-trainer seminars for divisional training managers in 10 remote locations* Worked extensively with vendor to implement a management development survey (360) for 3,500 managers and directors* Designed comprehensive instructional materials and presented train-the-trainerseminars for divisional HR Managers and Advisors* Administered and tracked the successful implementation and completion of the process* Managed a division-level training department with a team of six people and a $14M annual budget to support 275 stores with sales of $8B and 30,000 employees

1998 - 2002 MICHAELS ARTS AND CRAFTS/GARDEN RIDGE, Dallas and Houston, TXDIRECTOR OF TRAINING AND DEVELOPMENTMulti-state big-box retailers focusing on arts and crafts, and home decor. Initiated training department, and grew to staff of nine. Managed recruiting for all store management positions.

* Designed and managed a succession planning process which, together with the use of new Individual Development Programs increased the internal fill rate of man

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agement positions by 14%* Developed a recruiting process to reduce fill-rate for management positions from 34 to 18 days* Created a multi-media training group for the production of video and CBT to beused in stores, focusing on product knowledge, customer service and sales* Implemented an onboarding training process for remote implementation in 75 newstores a year* Package included ILT, WBT, custom videos and train-the-trainer materials for facilitators* Developed a six-week new-hire store management to reduce ramp up time to functional efficiency* Managed a major project to restructure the corporate buying/merchandising departments* Worked extensively with executives and department heads to assess individual skills, create new organizational structures, and build new job descriptions* Managed the design and presentation of training to implement the new structure* Established critical return on investment measures (Kirkpatrick Levels 3 and 4) to evaluate the success of this project and other new training programs* Designed a new Performance Evaluation system and presented related managementskills training programs