director of learning technology

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    DANIEL KUPKOWSKI

    107 Lloyd St., Cary, Illinois, 60013Business: (847) 341-9005 Residence: (847) 516-8104E-mail: [email protected]

    SUMMARY

    Director Learning Technology with diverse training and development skills:* Background in working with adults, students and customers in a variety of business settings. Strong focus on business process as applied to end customers anddocumenting information for future use.* Expertise is in working with adults to implement and resolve problems relatedto existing programs for technical and soft skill areas utilizing coaching, workshops and implementation of computer-based applications.* Excellent interpersonal skills, works well in group setting to implement teamobjectives. Analytical and creative individual with problem solving skills has ability to market and explain company's products and services.* Expertise in building effective relationships with coworkers and customers using technology to manage the business process. Background includes developing business strategies, identifying potential customers, supporting large scale implementation plans, and managing account relationships.

    PROFESSIONAL EXPERIENCE

    KAPLAN PROFESSIONAL EDUCATION, La Crosse, WI. 2007-2010* Manage instructional designers and production teams for E-learning training programs. Curriculums are in Accounting, Insurance, Real Estate, and Certified Financial Planners for both pre licensing testing and continuing education credit.* Worked with subject matter experts that developed content in print and ePUB materials for end customers and Fortune 500 corporate clients. Act as technical liaison for internal and external customer groups for deliver of xml and html content on both public and proprietary learning content platforms.* Work with Kaplan-India online production team to support online schedules anddelivery of E-Learning content for Kaplan Authoring programs across multiple product lines. Implement and resolve problems related to existing programs for technical and soft skill areas utilizing graphics, PDF's, Adobe Premier solutions, a

    nd implementation of computer-based survey tools.* Managed text based asset/project management system for online and print production services in Kaplan. Migrated platform to digital asset management system for print, online, graphics and video content for production purposes. Worked withcontent teams to identify existing content to tag and load to web based platform. Designed and developed new user training for asset management rollout based on blended learning, web based and video based delivery to global users.

    PERFORMANCED BASED SOLUTIONS, Cary, IL. 1998 - Present

    * Worked with client to create project ID map for a rollout of new user training

    for Blue Cross Blue Shield telephone customer support services. New trainees would have to integrate "Best In Class" telephone skills and utilize seven different pc based applications to document customer interaction, physician, clinic andhospital activities. Created custom job aides and training materials for instructor led and pc based support. Designed testing and follow-up tools to measure training effectiveness.DANIEL KUPKOWSKI Page Two

    * Designed and developed training program for customer support representatives r

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    esponsible for the rollout of the new GE Consumer Finances Elfun Platinum MasterCard. CSR's needed initial program rollout information, new concepts and programguidelines that would be used to answer new customer's as they signed up for the credit card services. Instructor led materials, job aides and web based training for branding of the new credit card used in the final program.

    * Worked with client to develop plans for implementing organizational effectiveness interventions that focused on company values and philosophies. Designed workshops for managers, supervisors and direct supports that supported telephone answering skills, use of voice mail and email communications skills that would enhance professionalism and create foundation for excellence in customer service programs.

    * Responsible for managing team effectiveness interventions. Operated as an organizational leader and internal consultant to management in the identification, development, and implementation of new business processes that would realign teams to meet best in class practices needed to support customer requirements.

    Clients include: GE Consumer Finance, Square D Company, Kemper Insurance, Walgreen's Corporation, APAC Solutions, American Intercontinental University, and State Farm Insurance. References provided upon request.

    KEMPER INSURANCE, Long Grove, IL 2001-2002

    Corporate headquarters for a $6 billion company that specializes in workman's compensation, business and residential lines of insurance. As a business analyst,responsible for the developing and implementing key financial objectives for purchasing program in asset management for computers, telecommunications, and related office equipment. Tested software designed to automate and support core business goals when working with cross functional teams on business wide program.

    * Worked with cross function team, on converting old records to new asset tracking tools and implemented new business process for leasing equipment across all technology segments within core business. Projected $1.4M in cost savings for purchases of leased equipment in the first year.

    SQUARE D COMPANY, Palatine, IL 1991-2000A $10 billion dollar manufacturer and distributor of electrical distribution products. Currently the North American Division of Schneider Electric the French parent company.

    Purchasing Buyer, Palatine, IL 1998-2000Managed Office Automation & Technology accounts. Recognized as a team player with the ability to utilize analysis, problem solving, and decision making skills to develop and implement key financial objectives for purchasing programs in computers, telecommunications, and related office equipment. Excelled at written presentations, with the flexibility to persuade and support core business goals when working with cross-functional teams on global programs.

    * Managing cross function team evaluated & selected new asset tracking tools andimplemented new supplier relationship for leasing equipment across all five segments of Office Automation and Technology products. Cost avoidance was $800K forpurchases in the first year.

    DANIEL KUPKOWSKI Page Three

    * Developed and managed national cellular phone program for 3000 United States b

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    ased users. Managed central billing for equipment purchases and monthly usage inexcess of $160K per month. Resolved customer questions and problems with 17 different cellular phone companies in program. Direct cost savings for first year of program $120K.

    * Managed Personal Computer, laptop, desktop and server purchases with minoritysuppliers to meet year-end goal of $2 million in purchases. When one of two minority suppliers went Chapter 11, worked with existing supplier and manufacturer to migrate allocations of 300 units monthly to new supply chain and meet currentinternal customer requirements with out interruption of existing schedules.

    Training Support Supervisor, Project Manager, Palatine, IL 1991 - 1998Managed the operations of the training and development organization for North America. Responsible for facilities, staff selection, PC and technology purchasesat four locations. Designed, developed and implemented high tech training classrooms across country, utilizing PC based stations, video and distant learning technologies for access by staff and customers.

    * Worked with joint venture group to develop and implement training for End Usersoftware product Power Partners. Training program included full day PC based workshops at remote locations to electrical engineer's utilizing instructor led materials, administration guides and student testing devices. Over 2000 attendee's in first year of program. Managed instructors and delivery of materials succes

    sfully for all program activities.

    * Work with cross functional team to redesign and implement company wide distantlearning program using interactive satellite broadcasts to 14,000 employees and8,000 distributors across country. Reduced production cost by 50% and streamlined training design for wider use of programs across organizations in company.

    * Utilizing strategically focused skill, designed, developed and implemented theinstallation of audio visual equipment for high tech based classrooms for the Square D Company. Included six regional training centers that supported an integrated computer platform for video conferencing, satellite training and PC workstations at each location. Supported the delivery of thirty weeks training at eachlocation yearly.

    * Designed, developed and implemented technical and end user training tools utilizing print, self-paced instruction, video workbooks, and computer based training and distant learning tools for training internal users and external customers.

    AG COMMUNICATION SYSTEMS, PHOENIX, AZ 1985-1991A division of GTE Telecommunications and AT&T. a $900 million manufacturer of telecommunications equipment

    Program Manager, Phoenix, AZ 1985- 1991Project Manager and supervisor for course development and production of course materials for technical and end user training. Act as project manager, designed,

    developed and implemented programs for customer site implementation. Responsiblefor training scheduling, problem resolution, and customer issues on-site related to contract maintenance.

    * Customized training materials and training programs for US military contractsfor telecommunications installations for voice and data services. Selected and managed full time staff and consultants for 12 sites across a six-month period without a lapse in program schedules.

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    DANIEL KUPKOWSKI Page Four

    EDUCATIONBS in Education, Illinois Sate University, Normal, ILMS in Educational Technology, Governor's State University, University Park, IL

    PROFESSIONAL EXPERIENCE, CERTIFICATIONS, AND DEVELOPMENT:Governor's State University: Adjunct Professor - Course Design & Development, Evaluation & Testing, and Consulting SkillsJoliet Junior College: Adjunct Professor - Psychology, Social Psychology, and Abnormal PsychologyNAPM: Classes on Supply Chain Management & E-Business ProcurementState of Illinois: Teaching Certificate Grades 6 through 12, Type 9Classroom Facilitation and Presentation SkillsPROFESSIONAL AFFILIATIONSNational Association of Purchasing Managers (NAPM) 1998-PresentInternational Society for Performance & Instruction (ISPI) 1980 Present