8/6/2019 Director of Learning and Development

1/3

762 Pershing AveSan Jose, California 95126Telephone: 408-853-7479

Claire Markle

Profile

To secure a challenging position with an innovative group that will utilize thefull potential of my strengths in Sales Force Development, Project / Program Management, Team Leadership, and Team Building.Experienced working in fast-paced, client-driven environments demanding strong organizational, technical, and interpersonal skills. Talent for proactively identifying and resolving issues resulting from large-scale implementations of community-driven and informal learning programs. Confident and poised in interactionswith clients and individual contributors at all levels.

Strengths* Building and leading community-driven learning programs from the ground up, using Web 2.0 technologies to foster collaboration* Evaluate and implement new technologies quickly to solve immediate business problems* Ability to analyze, define and deliver successful strategic direction* Recognized outstanding program / project management skills

* Successfully demonstrated competence to resolve large-scale project issues with effective, appropriate escalation as necessary* Strength in risk assessment and alternative solutions* Excellent leadership skills and team building skills* Highly organized, exceptional time management skills, with capability to execute multiple projects in parallel* Excellent written and verbal communication skills* Financial analysis, forecasting & budget management skills* 7 Years of comprehensive experience and exposure in Learning & Development principles, solutions, standards, best practices, tools, applications and systems* Demonstrated senior level ability to implement, drive, track, lead & manage projects across multiple organizations in deadline-driven environment* Demonstrated effectiveness through project success & satisfied clients

* Flexibility and agility with a positive "Can Do" attitude* Self-starter, highly motivated and tenacious drive to be successful* Extensive business strategy & business planning experience* Extensive Managerial skills and experience. Current Management responsibilities for 35 employees* Expertise in business operational process and procedures

Professional Experience Detail

Cisco Systems, Inc

Date 2006-2010WW Sales Force Development - Manager, Technical Readiness Group

* Department Manager responsible to define & develop strategic Learning & Development initiatives required to support Cisco's Global System Engineer and SalesOrganizations.* Direct responsibility to collaborate with the Global System Engineer and Sales Organizations to ensure an extremely high level of technical readiness & competence of all the internal System Engineers and Sales Specialist to meet Cisco'sstrategic business objectives.

Key Areas of Success:* Effectively & efficiently analyzed, designed, developed and implemented high

8/6/2019 Director of Learning and Development

2/3

quality, industry leading, System Engineer Technical Readiness Programs, Specialization Programs and System Engineer Learning Curriculums.* Resourcefully ensured all System Engineer programs fit within an end-to-end integrated delivery architecture, which included assessment, registration, implementation & reporting.* Leader in the evaluation of new training architectures for the Global SystemEngineer Organizations. Evaluated current standards & developed strategies to increase the effectiveness and efficiency in the existing cost structure. Our goal was to ensure that the costs were declining on an annual basis, with proper ROI metrics established to support the new training architectures.* Responsible for all Managerial aspects of the VT Program staff. Total staff ranged from 50 to 35.

Cisco Systems

Date 2003-2006WW Sales Force Development - Team Lead , Technical Readiness Group* Department Team Lead responsible to define and develop strategic Learning andDevelopment initiatives required to support the Cisco's System Engineer Organizations.* Direct responsibility to collaborate and support the department Manager in the program positioning toward a strategic vision aligned with the company's overall systems engineering education, training, and development initiatives for theGlobal Service Provider System Engineers.

Key Areas of Success:* Produced high quality programs and program deliverables for the WW System Engineer Organizations.* Managed the analysis, prioritization, design, development, and implementationof curriculum plans, learning strategies and assessments of the WW Service Provider System Engineers.* Built & maintain global development processes, programs, systems, and infrastructure that scaled to meet the Service Provider System Engineer development requirements.* Created and achieved win-win, strategic cross-functional partnerships & teams

Cisco Systems

Date 2001-2003WW Sales Force Development - Technical Projects Systems Engineer* Provided leadership in the execution of technical training & development programs for Cisco's WW Service Provider Systems Engineer Organizations.Key Areas of Success:* Produced high quality programs and program deliverables for the WW Service Provider System Engineer Organizations.* Created the technical curriculums and development plans for the Service Provider System Engineers.* Lead the development and successfully delivered a new technology Specialization program Service Provider SP Mobile team which was a key technical developmentvehicle and community of practice for the WW Service Provider Systems Engineer

Organizations.* Successfully delivered with in 8 months of hire, two separate, one-week Training & Development events for over 600 of the direct Sales Force, with a customersatisfaction average of 4.6.* Assisted in the determination of Technical Training & Development requirements for the WW Systems Engineer Organizations through interaction with the WW Field System Engineers and Management teams.* Executed to drive Technical Excellence all program management and delivery while complete focused on Cisco Key business objectives.* Successful Team Building with proven ability to work well in teams, and lever

8/6/2019 Director of Learning and Development

3/3

age the resources available across corporate, line of business and groups worldwide.Professional Experience: Other

Newbridge NetworksDate 1988-2000Manager, New Product Introduction - US, Canada, LATAM* A Telecommuications Solutions Company founded in 1986 to create data and voice networking products.

Key Areas of Success:* Trusted Advisor developing an effective, efficient, and economical solution for clients.* Developed strategies used by each individual client, to create competitive advantage.* Built company from the ground up and administered all details involved to support the internal operations of A ONE STOP SHOP. Activities included accounts receivables, accounts payables, inventory, purchasing, sales, marketing, training, and staff management.* Staffed, managed, and trained administration staff to support our internal operations.* Provided training to our clients on all levels, both user and technical.Consultation and Technical Advisement* Ongoing support & Maintenance of LAN, WAN, and Internet solutions.

Education:

Mary Washington College, BA International RelationsMary Mount International HS, Rome, ItalyIndustry Awards:

2007 Highest Honor - Corporate University eXchange board for Innovative LearningTechnology and Program category.

2009 Brandon Hall AwardsBest Innovation in Learning Technology

Best Use of VideoBest use of Web 2.0 Technology

References: Available upon request