directing and communication
DESCRIPTION
Help an organization to be open to suggestion and comment to be able to function accordingly.TRANSCRIPT
DIRECTING AND
COMMUNICATION
COMMUNICATION DEFINED
• Is defined as the process of passing information and develops understanding from one person to another.
FEATURES OF EFFECTIVE
COMMUNICATION
•Communication is the heart of every business activity.
FEATURES OF EFFECTIVE
COMMUNICATION
• It is the process of living in harmony with others.
FEATURES OF EFFECTIVE
COMMUNICATION
• It is the thread that ties the action of individual to its desired objectives.
FEATURES OF EFFECTIVE
COMMUNICATION• It is a way of sharing our feelings, thoughts, ideas, wants and needs.
FEATURES OF EFFECTIVE
COMMUNICATION•Directing human efforts are carried out by managers through the communication process.
FEATURES OF EFFECTIVE
COMMUNICATION•No effective directions would prosper without effective communication.
COMMUNICATION PROCESS
•The process of communication involves two parties, the sender and the receiver of the message.
COMMUNICATION AND THE DIRECTING
PROCESS•Directing is communicating. It must be clear of static signals the clog the information highway.
THE RESPONSIBILITIES OF THE SENDER.
•Determine and analyze the purpose of communication.
THE RESPONSIBILITIES OF
THE SENDER.
•Know the sensitiveness of the receiver to the message.
THE RESPONSIBILITIES OF THE SENDER.
•Make the message simple and understandable on the point of the receiver.
THE RESPONSIBILITIES OF THE SENDER.
•Select the most appropriate medium.
THE RESPONSIBILITIES OF THE RECEIVER.
Get the message clearly.
THE RESPONSIBILITIES OF THE RECEIVER.
•Decode the information and get its meaning.
THE RESPONSIBILITIES OF THE RECEIVER.
•Accept the message according to its intent.
THE RESPONSIBILITIES OF THE RECEIVER.
•Act accordingly as to what the message is all about.
THE RESPONSIBILITIES OF THE RECEIVER.
•Provide feedback to the sender.
TYPES OF COMMUNICATION
•THE FORMAL DOWNWARD COMMUNICATION
TYPES OF COMMUNICATION
•THE FORMAL UPWARD COMMUNICATION
TYPES OF COMMUNICATION
•HORIZONTAL COMMUNICATION
TYPES OF COMMUNICATION
•GRAPEVINES
COMMUNICATION MEDIA
• Informal talks- most common
COMMUNICATION MEDIA
•Telephone calls and texting
COMMUNICATION MEDIA
•Memorandum
COMMUNICATION MEDIA
•Letters
COMMUNICATION MEDIA
•Reports
COMMUNICATION MEDIA
•Meetings and conferences
COMMUNICATION MEDIA
•Bulletin boards and display
COMMUNICATION MEDIA
•Visual aids and advertisements
WAYS OF IMPROVING COMMUNICATION
•Develop a corporate attitude of openness.
WAYS OF IMPROVING COMMUNICATION
•Develop an objective suggestion system
WAYS OF IMPROVING COMMUNICATION
•Provide effective counseling and grievance procedure.
WAYS OF IMPROVING COMMUNICATION
•Participate in office informal social gatherings.
WAYS OF IMPROVING COMMUNICATION
•Analyze grapevine information and make corrective actions
WAYS OF IMPROVING COMMUNICATION
•Conduct attitude surveys.
WAYS OF IMPROVING COMMUNICATION
•Conduct exit interview and find out problems.
BARRIERS TO COMMUNICATION
•Distance•Distortion•Semantics•Level of knowledge
BARRIERS TO COMMUNICATION
• Lack of responsibility and inaccessibility • Failure to listen and personal
differences• Communication gap• Failure to use proper media
TEN COMMANDMENTS OF GOOD COMMUNICATION
•Clarify the ideas before communicating
TEN COMMANDMENTS OF GOOD COMMUNICATION
•Determine The True Intention Of Each Communication
TEN COMMANDMENTS OF GOOD COMMUNICATION
•Be Adapted To Human Setting
TEN COMMANDMENTS OF GOOD COMMUNICATION
• Planning And Consulting Others As Needed
TEN COMMANDMENTS OF GOOD COMMUNICATION
•Care In The Delivery Of The Message
TEN COMMANDMENTS OF GOOD COMMUNICATION
•Consider The Person’s Need And Interest
TEN COMMANDMENTS OF GOOD COMMUNICATION
•Develop Information Feedback
TEN COMMANDMENTS OF GOOD COMMUNICATION
•Develop Communication Highway
TEN COMMANDMENTS OF GOOD COMMUNICATION
•Develop Action Support
TEN COMMANDMENTS OF GOOD COMMUNICATION
•Understand In Order To Be Understood
END