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Prepare for a career

that’s anything but ordinary

Diplomain

HOSPITALITYMANAGEMENT

Introduction 03

Syllabus 04

Steps to gaining DipHM 06

FAQ 07

- Entry Requirements

- Fees for the exam

- Registration

- Preparation for the exam

- Results

- Certification

02

that’s anything but ordinaryPrepare for a career

The only UK qualification in global hospitality

SCQF Level 6

Diploma in Hospitality Management provides

insights into today’s emerging Global Hospitality &

Tourism industry. This qualification can add value

to make you a major contributor in this growing

arena with advanced know-how of hospitality

management. Diploma in Hospitality Management

addresses vital issues of hospitality that incorpo-

rates every current aspect the industry requires

worldwide. Diploma in Hospitality Management

enables you to build up great confidence providing

strong background of brands, assessment and

quality assurance of hospitality and tourism.

Diploma in Hospitality Management is open to

everyone regardless of previous educational

background. However, it may be of particular

interest to:

Individuals involved with hospitality

management, tourism management, or hotel

administration

A university student considering placements,

careers in hospitality industry and/or further

study

Someone with general interest in hospitality

management.

Diploma in Hospitality Management

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Explore the nature and scope of

global hospitality industry

Learning outcomes Contents

Defining hospitality, history, size & scope of the hospitality industry, serviced

& non-serviced accommodation, the food service sector, government related

hospitality organisations, grading organisations and other hospitality-related

services.

Diploma in Hospitality Management will provide candidates the opportunity to gain advanced level knowledge in global

hospitality management. The syllabus covers the nature & scope of global hospitality industry, external environmental

factors influencing global hospitality industry & its growth, global brands in international hospitality industry, global

accommodation & food-service industry and quality in the context of global hospitality sector.

Explore the external

influences on the

hospitality industry

PEST analysis, factors affecting the hospitality industry, socio-cultural

influences, socio-cultural positive/ negative impacts of tourism & hospitality,

factors influencing hospitality spending and positive/ negative economic

impacts of tourism & hospitality.

Explore the factors

influencing the hospitality

industry growth

The increase in international tourism, socio-cultural factors influencing the

industry's development, technological factors influencing the industry's

development, economic factors influencing the industry's development,

environmental factors influencing the industry's development and political

factors influencing the industry's development.

Explore the growth of global

brands for hospitality industry

The growth of global hospitality brands, categories of branding, benefits of

branding, leading global hospitality brands, franchise agreement,

multinational hotel group development, management contracting, strategic

alliances and consortia.

04

Syllabus

Learning outcomes Contents

Explore the accommodation &

food-service industry

Hotel location decisions, different types of accommodation (catered/ serviced,

self-catered /non-serviced), distribution systems, distribution intermediaries,

advantages & disadvantages of distribution channels, size/ scope of

food-service industry, reasons for eating out, factors in the meal experience,

standard industrial classification (SIC), different types of foodservice or catering,

different types of restaurants, fast-food & take-aways, contract catering &

employee feeding, employee feeding operations, public sector & welfare

catering, travel catering, food production methods, trends in food service

&production, legislation, health & safety issues, environmental issues and the

impact of ‘credit-crunch’ on the industry.

Understand the quality aspects

in global hospitality

Definitions of quality, characteristics of service products, definitions of service

quality, technical & functional quality, five-gap model, attributes of service quality,

total quality management, quality standards certifications, key elements in quality

management, quality management excellence model, the internationalisation of

quality, the advantages of international employees for organisation, expat

employment, standards of performance or 'standard operating procedures'

(SOPs) and quality monitoring & measurement.

05

Four Steps to complete Hospitality

06

Step-1

Step-2

Step-3

Step-4

Register yourself as IQN student at no cost! Download free course book and practice questions from your free IQN account.

Self-learning: Study Hospitality diploma course book and practice questions as an independent student OR

Supported-learning: Take tuition support from RTC.

Pay online by credit/debit card through VUE web account.

Sit for the exam at Pearson VUE exam centre near your location and receive result immediately.

Register for the exam at your convenience. There is only one exam to qualify for the diploma.

Entry requirements

There are no formal entry requirements for Diploma in

Hospitality Management. The diploma is open to all

from school leavers to post graduates and employees

who want to increase their knowledge and skills.

How much will it cost?

How do I register?

When can I register?

Both registration with IQN and Pearson VUE can be

completed any time in a year.

What documents do I need to complete registration?

No documents are required to be submitted for

registration. You just need to provide your personal

details and a valid email ID to activate your student

account.

When are active exams available?

How will I be assessed?

You will be assessed by a set of 40 Multiple Choice

Questions (MCQs). Each MCQ will carry 2.5 marks and

will be marked automatically by computer. Duration of

the exam is 60 minutes. You will need to get minimum

60% marks to pass the exam.

What is the preparation time needed for the diploma?

07

Registration to this qualification is completely free.

gaining the qualification. However, if you take tuition

support from any of our registered training centres

they will charge tuition fees for their services.

Exam fee is £99 and there are no other charges for

Complete two registrations

1) For study resources (IQN Student Account)

– Provide personal and additional information

– Check your email to validate your account

2) For exam (Pearson VUE web account)

– Sign up for a web account at www.vue.com/iqn

– Schedule/book the exam at your convenience

and pay your exam fees (i.e £99)

– Please visit www.iqnuk.com/students/create- free-student-account

Exam for Diploma in Human Resource Management

is available round the year through Pearson VUE

exam centres. You can schedule your exam at your

convenience.

The time to complete the preparation will depend on

yourself and your willingness. However, exam can

be taken any time in a year through Pearson VUE

exam centres. Hence, you can take whatever time

you feel appropriate for the preparation.

FAQ

How do I prepare myself?

How do I book/schedule my exam?

How can I resit for an exam?

How do I pay for the exam (fees)?

Fees are payable through debit/credit card at Pearson

VUE website at the time of scheduling your exam.

How many times can I attempt?

You can sit as many times as you wish until you pass

the exam. Every resit will cost you £29.

How will I get my exam result and certificate?

Who will be awarding the diploma?

Diploma in Hospitality Management is jointly certificated

by IQN & SQA.

What is the level of this diploma?

Diploma in Hospitality Management is accredited at

Scottish Credit and Qualifications Framework (SCQF)

level 6 (20 credits) and benchmarked against European

Qualifications Framework (EQF) level 4.

Find out more

www.iqnuk.com/hospitality

students@iqnuk.com @

w

08

You will get online study materials- course book and

practice questions required for the preparation of your

exam. These are all free when your register with IQN.

You can study independently to prepare for the exam.

Alternatively, you can take tuition support from one of

our Registered Training Centres.

Course book is broadly sufficient for exam success as

it covers all contents of the qualification.

‘Practice Questions’ are very useful for your exam

preparation. Questions may or may NOT be set from

Practice Questions.

However, you may expect ‘live exam’ at Pearson VUE

which will have ‘similar’ pattern of questions.

You can schedule/book your exam through your

Pearson VUE web account for IQN. Please visit

www.vue.com/iqn for the details.

You can resit for the exam if you fail in the exam.

You will need to schedule your resit exam by paying

only £29 to Pearson VUE.

At the end of the exam, you would be provided

results by Pearson VUE exam centre staff.

The certificate will be couriered (using ROYAL MAIL

or 'similar') to the address given by you in Pearson

VUE web account. It may take (minimum) 6 weeks to

receive the certificate. Hence, it is important that in

your Pearson VUE web account, you provide detail

and absolutely correct postal address.