China’s Next Generation Intelligent Robot

Ultrapower Software Co., Ltd.

Dinfo-XIAOFU

Over half century of vicissitudes, the A.I. finally embraces its prime time for developing.

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For service industry 96% of the unsatisfied clients would not make

complains, and 91% of them will level for good. Under these circumstances, how would enterprises satisfy their clients? DINGO-XIAO FU has gained the trusts of the major stated owned banks, in the field of client services and all relates issues.

DINGO-XIAOFU is aimed to improve the efficiency in urban services. DINGO-XIAOFU is capable of provide human-like answers naturally, in order to give related answers to common questions from the clients, throughout the organizational public affairs services, such questions like＂find me top ranking hospitals” and “what time do you closing” can be replied instantly instead of making phone callings or waiting for an email replied.

Currently undergoing the training of learning Legal language and Natural language, DINGO-XIAOFU is soon be able to quickly analyze legal cases from multidimensional prospective, improve the responding and case handling efficiency, better serve and protects the rights of the people.

In the near future, DINGO-XIAOFU is able to provide professional shares knowledge between the clients and their distanced experts. Regardless of the geographical barrier, whether you are located in Beijing, or stationed in Lhasa, engineers are able to obtain the professional knowledges just in time, to make instant key decisions.

The Industry of the professional intelligent service robot has a prosperous future

In year 2016, the market value of the Chinese A.I. professional robot industry has reached to 1.92 Billion RMB. The average annual growth rate of the market is 28.2% by the end of year 2020.

For Large-medium sized enterprises

For public affairs field

For security and laws

没有较高的答案专业性要求

DEEP LEARNING

A long way ahead, deep learning meets its difficulties.

A large quantity of sample data

The “goodness” of the data

The most in quantity and most easily accessible sample data on the Internet

Or in the field where the sample data is easy to obtain and easy to accumulate

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Lack of application scenarios

• Customer services, outbound,

marketing, personal assistant, etc.

• Quick and convenient robot research

and development are impossible to

conduct due to the individual

differences

Single respond conversation

• nable to support multi round conversation

• Inflexible Q & A

• Poor user experiences

Four disadvantages of the traditional professional intelligent service robots

Extremely low rate of automatic knowledge processing

• Tremendous workload of QA writing and coding

• Poor problems extensibility supports

Response in low accurate rate

• Response in low accurate rate

• Unable to break through the current bottleneck

Market Guide for Conversational Artificial Intelligence in China Gartner 2017.6

In June, 2017, Ultrapower Software Co., LTD was proudly listed as one of the Chinese A.I. technology representative companies among world famous brand including Baidu, Microsoft, and Tencent in the “Market Guide for Conversational Artificial intelligence in China” which was released by Gartner, the world famous, leading authoritative IT research and consulting firm.

The report emphasized that: Currently in China, the voice recognition technology is well developed, however the semanteme cognitive technology is still under developed, the main challenge of conversation lies in the ambiguity of Chinese culture and language. The smart semanteme cognitive technology which was developed by Ultrapower has its very own way of processing the language barrier, it has been widely recognized by the industry, thus how it draw the attention and approval from Gartner.

Dinfo-XIAOFU and its one of kind smart semantic cognitive technology

Ultrapoer NLP: Smart semantic cognitive technology based on concept computing

价值：词语的语义感知 通过有限的概念，处理无限的词汇

多词一义：多个词语表达同一概念

概念的同义、反义、上下位体现在符号上，可进行计算

方便 v632 生理活动 Go to toilet 「动

词」

方便 gu932 社会活动

Convenience

「名次，形

容词」

Once a foreigner who has limited Chinese language knowledge was sent

to the Chinese branch, during his welcome banquet, his associate asked

him to be excused for a “Fang Bian – use the bathroom”, later more staff

came to send their regards, and said, please kindly provide “Fang Bian –

conveniences “ when they are in the States office, the foreigner was

confused. A local female TV reported would like to invite him for an

interview when he is “Fang Bian- convenient”, he denied right away,

then the reporter invited him to a dinner when he is “Fang Bian- he took

the meaning as during his bathroom time” he was completely lost in

translation.

Ultrapower NLP: Smart semantic cognitive technology based on concept computing

传统句法分析

通过有限的语义网络，处理无限的语句表示

智慧语义认知技术的句子语义感知

信用卡

贷记卡

VIP

金卡

白金卡

同义关联

上下位关联 隐含

关联 无限

Four Disruptive design concepts of Dinfo-XIAOFU

普通型知识 列表型知识

流程型知识 要素型知识

Scene based

Knowledge structure differentiation

Knowledge identification tagging

Knowledge processing automation

提问请求

客服场景应用

营销场景应用

外呼场景应用

回答机器人的请求

主动呼叫用户，进行信用卡催缴

被动回答用户的提问请求

小富机器人

Multi-scene application correlation

Multi-round dialogue

• 话题栈

• 用来管理对话中正在解决中

(Open)的话题集合的机制

• 如何识别一个话题

• 复杂型知识：要素型、流程型等

• 主题迁移度：新主题和最近主题

语义差异性建模

• 话题栈基本操作

• 中断：话题之间可以发生中断，

按照优先级判断机制

• 入栈：当前话题未彻底解决完毕，

需要进一步引导客户以获取更多

必要信息

• 出栈：当前话题被完美解决或异

常终止

信用卡推荐 { 卡种: “单币卡”, 职业: EXPECTED, 年薪: null}; Open

保险咨询{ 种类: “健康”, 额度: EXPECTED, 对象:null}; Open

算了、不买了

您的额度预算?

(1)健康

什么险种?(1).(2).

我想再问下保险

您的职业是?(1)..(2).

(1)单币卡

什么种类？(1)..(2)..

帮我推荐个信用卡

好的，接着回到信用卡，您的职业？

异常终止式出栈

入栈

入栈

Concept Q & A

Smart Q & A base on the conception core, solve multiple ways of asking, searcher and provide same answer

为什么要买交强险？ 买交强险的好处？ 一定要买交强险么？ 交强险的意义 不买交强险会有什么后果？ 开车从不出事，还用买交强险吗？ 交强险是不是白交钱？

e_交强险+c_必要性

Automatic extraction of concept tags technology

形成内部相同的概念搜索表达式

海尔洗衣机介绍 word文档 自动加工出 42 条知识

文档中的图片也自动拆分为独立知识条目

Automatic knowledge processing

98% 问题回答 准确率

500% 实施加工 效率提升

90% 建设运营 成本降低

Smart Q & A ability

• Multiple tasks guidance technology

• User intention understanding

technology

• Context recognition technology

• Concept based retrieval candidate

answers the technology

• Spelling correction technology

• Simple-traditional Chinese and

Pinyin compatible technology

Language technology ability

• Q & A self-adaptive optimization

technique

• 14+ types of question semantic

classification system

• Full scale semantic normalized

resources

Automatic knowledge process

• Business oriented self-modeling technique

• All-inclusive multi documents Analytic technique

• Fragmentation knowledge processing technique

• Automatic Entity detecting technique

• Automatic tag extraction technique

Three ocutting edge technology of Dinfo-XIAOFU

New theories should be created while the technological innovations sparks among us, to form the unique Chinese style of information processing, to honor the country Director of the Institute of Chinese information processing, Beijing Normal University, Director of the Advisory Committee of A.I. Joint Laboratory of Beijing Normal University and Ultrapower

Dr. Xu, Jialu. China well know linguistic, Vice chairman of the Standing Committee

of the ninth and Tenth National People's Congress of PRC

Professor of Harbin institute of technology, doctoral supervisor, nature language processing expert, lifetime achievement award winner of the world's most influential international academic organization in Natural Language Processing, ACL (Association for Computational Liguistics)

Ultrapower semantic technology One of a kind, National pride

Dr. Li Sheng Honorary Dean of Ultrapower A.I. Research Institute

Advantages of the groundbreaking technology (Patents display)

Patents for invention (Actual examination) Patents for invention ( in processing)

Patent for invention (preliminary stage)

Software copyrights

• Method and device of determining conversational feedback information

• System, method and device of semantic controlled answer generating

• Method and device of multi strategy fusion based recognition named

entities

• Method and device of tagged information extracting

• Method and device base on structured processing for multi subject

semantic label information mapping

• Method, device, and equipment based on the multiway tree data

classification

• DINFO-XIAOFOOL Intelligent human-computer semantic cognition interaction

system V4.0

• DINFO-XIAOFOOL Intelligent human-computer semantic cognition interaction

system V3.0

• DINGO-XIAOFU Intelligent human-computer interactive system V2.0

• DingFu Intelligent human-computer interactive system V1.0

• System and method for the analysis of short text tendency

• Method and device for A.I. Q & A

• Method and device for information recommendation

• Method and device for information hot spots identifying

• System, method and device of semantic recognition

• Method and device of service mobilizing and robot service system

• Method and device of textual sentiment analysis

• Method and device of information processing

• Method and device of intelligent robot suitable for multi service scene

implementation

• Method and device of A.I. Q & A with multiple interactive modes

• Method and device of generating knowledge content oriented semantic

concept extension

• Method and device of knowledge base building

Dinfo-XIAOFU has gained numerous recognitions

The services of DINGO-XIAOFU including financing, government, communication, military and logistics

Financing

• Industrial and commercial bank of China

• Bank of China

• China Construction bank

• Huaxing bank of China

• Changsha Bank

Governments

• Beijing Municipal Public Security Bureau

• People’s procuratorate of Qingdao city

• Guangzhou Municipal Local Taxation Bureau

• Beijing Municipal Administration Center of Parks

• Jinan Municipal Office of the State Administration

of Taxation

Communication

• China Mobile

• China Unicom

• China Tower

Future vision of Dinfo-XIAOFU

Multi-mode Application

Multi-scene Support Coverage 扩大场景的覆盖度 为小富机器人拓宽应用支持

DINGO-XIAOFU Intelligent interaction engine

个人助理 场景

客服场景 营销场景 外呼场景

实体 语音 图像 视频

…

场景 引擎

对话 引擎

问答 引擎

知识 引擎

学习 引擎

…

Thank you for your time!