Digitally Transform Now

Digital transformation and disruption in the government environment

How ready for digital transformation are we?

• Quick conversation at your tables – draw and complete the table – 3 points/cell

Personal Organisational

Strengths

Weaknesses

Estonia

• Top Champion

• Clear vision & plan

• Standards driven

• Cross-boundary – 7 data arcs

• Open Data

• Started 1996

• D5 member

• Common infrastructure including single sign-on

Estonia

Business

Citizens

Education

Financial Services

Government

Healthcare

Infrastructure

Public Safety

Utilities

Some Do’s and Don’ts, based on Estonia’s experience:

Do – Create a decentralized,

distributed system so that all existing components can be linked and new ones can be added, no matter what platform they use

Don’t – Try to force everyone to use a centralized database or system, which won’t meet their needs and will be seen as a burden rather than a benefit

Do – Be a smart purchaser, buying the most appropriate systems developed by the private sector

Don’t – Waste millions contracting large, slow development projects that result in inflexible systems

Do – Find systems that are already working, allowing for faster implementation

Don’t – Rely on pie-in-the-sky solutions that take time to develop and may not work

United Kingdom

• Top Champion • Clear vision & plan – 25

top services • Listen to Customer • Digital By Default, Design

Principles • CoE – GDS • Open Data, Open Market

policies • Series of national

strategies • No apps till web done

well • Established D5

Government Digital Service, UK

South Korea

• Top Champion (PM)

• Clear vision & master plans + accountabilities

• Open Data

• D5 member

• Common infrastructure

• Leaders rotate – gov – business – academia

• Collaboration and sharing knowledge

South Korea

Singapore

• Clear vision & plan

• Series of Masterplans since 1980s

• Shared Infrastructure thru Infocomm Development Authority

• Stable governance and clear accountabilities

• Single sources of ‘truth’- data owners

• Public Service Academy

• Customer Service and Co-creation strategic thrust

India

• National e-Governance Plan spanning national and state levels, standards, policies, infrastructure

• Centralized initiative, decentralized implementation

• Collaborative and transparent governance

• 600,000 Customer Service Centres and 100,000 Corporate Service Centres

• Eco-system and outcomes oriented

• Embedded training for public servants and community

www.filmsnotdead.com

USA

• Top Champion President)

• Standards (open data) and architectures driven through budget process

• Government Cloud pioneer

• Experimentation and Innovation

• Civic Hacking – business development; Code for America

• CIO Council – State and Federal

Kenya SLEEK – Climate Change Initiative

• System for Land Based Emission Estimation, Kenya – NGO led

• Multi-sector, multi-nations, multi-gov departments

• Collaborative Governance supported by international advisory committee

• Model and IT system – open and adaptable

• Farmers, community engagement

Australia

• Series of national ICT Strategies since 1990s

• Opt-in IaaS

• Expanding on-line services including Apps

• MyGov portal, incorporating authentication; business users

• Extensive cross Dept and jurisdictional governance; CIO/agency

• Creating Digital Transformation Experimenting with Design Thinking, Innovation, Behavioural Insights Labs and service design tools/customer insights

• Relationship with states, local government – no co-ownership

• Gov Hacks, RHo Kindness..BUT

• Deloitte survey of Australian public sector agencies found 66% of organisations are undecided or dissatisfied with their organisation and leadership’s ability to understand and cope with the change.

• Over three quarters of agencies believe they are less than half-way to their ideal digitalized organisation, while 2/3 of participants are undecided or have disagreed that their organisation has a coherent digital strategy.

Business and government

interactions Field Work & Rapid

Ethnography 15 businesses

6 intermediaries

Kafka Methodology in SA

Public servants

Peak Body Meetings • BCA

• AiG

• Aus Services Roundtable

• ACCI

• COSBOA

Dialogue App Online Collaboration for

issues and 50+ ideas

X-sector Workshops

New Zealand

• Series of ICT Strategies since 1990s

• Substantial shared infrastructure including single log-on & ID verification, RealMe

• Govt.nz • JVs with private sector, Tertiary

sector • Experimentation and Innovation

eg Business Accelerator • Long-term commitment to

citizen (Kiwis Count)/customer surveys, web penetration

• Collaborative governance structure & Horizontal ICT leadership of GCIO

• Proven design capability – Better By Design, Inland Revenue

• Member of D5

Collaborative Mindset and Behaviours

Customer Focused

Citizen is co-designer

Open Data & Open

Government & Open

Marketplace

Growing capability

Digital leaders staff and citizens

Top Champion Standards:

Digital by Design & Default; Security;

Architectures

Outcomes oriented +

action focused

‘C of E’ at centre of

government

Cross-boundary

governance; transparency

+ targets + long-term

plans

Effective Practices

Shared Infrastructure