digitalisierung in der industrie konferenz hsr, 2017-09 … · turbocharging offers huge lever for...
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DIGITALISIERUNG IN DER INDUSTRIE – KONFERENZ HSR, 2017-09-05
Digital Field Service unter erschwerten Bedingungen
Mobile Field Service@ABB Turbosystems
Mario Schwertberger (Technical OPEX Manager), Urs Hafen (Head of Global Process Consulting)
Kurzeinführung
Unser Service Business Modell
Field Service auf Hochseeschiffen – Eine echte Herausforderung
ATURB Mobile – Unsere neue mobile Service Lösung
Lessons Learned
Agenda
Kurzeinführung
Unser Service Business Modell
Field Service auf Hochseeschiffen – Eine echte Herausforderung
ATURB Mobile – Unsere neue mobile Service Lösung
Lessons Learned
Agenda
Turbocharging offers huge lever for value creation
Our product - Benefits of ABB Turbocharging
September 6, 2017 Slide 4
Industries and applications we provide to
September 6, 2017 Slide 5
– container ships, tankers,
bulkers, LNG carriers,
dredgers, yachts, cruise &
ferries, tugs, coastal &
river shipping
Marine
– onshore drilling, production and
pipelines, offshore drilling, FPSO,
transportation and supply &
support vessels
Oil & Gas– off-highway trucks,
excavators
Mining
– peak and base load electrical
power generation (EPG),
back up power plants,
nuclear power plants (NPP)
Power
– locomotives
Rail
The world of ABB Turbocharging
September 6, 2017 Slide 6
Production and assembly
Switzerland, China, India
>100 sales and service stations
Global HQ
Engineering and R&D
Joint Ventures
JP: Turbo Systems United Co. Ltd.
CN: ABB Jiangjin Turbo Systems Co. Ltd.
Licence production
Korea, Japan
Kurzeinführung
Unser Service Business Modell
Field Service auf Hochseeschiffen – Eine echte Herausforderung
ATURB Mobile – Unsere neue mobile Service Lösung
Lessons Learned
Agenda
Standard Offering
September 6, 2017 Slide 8
– Ensure that your engine has best possible output and fuel
efficiency
– Ensure availability of your equipment at highest performance
– Customized solutions based on individual service history and
fleet benchmarks
Original Parts & Original Service
– We offer 24/7 accessibility of OEM trained technicians and
original parts at 100+ Service Stations in 50+ countries
– Direct, local access to the ABB Turbocharging technology, know-
how and global experience
Service Network
© ABB Group / ABB Turbocharging
September 6, 2017 | Slide 9 | ABB TC Info
ABB Turbocharging World Wide Service
One global master of reference
ATURB V3 - global service & sales plattform
in over
50 countriesand over 30 ERP systems
• 400’000 Turbochargers
• 150’000 Intallations (plants, vessels)
• 10’000 Active Customers
• 15’000 Customer Contact Persons
• 30’000 Spare Parts
• 200’000 Service Reports
• 100’000 Customer Visit Reports
• 5’000 Newbuilding Opportunities
• 300 Service Agreements
• 2’000 Users
USA
Brazil
China
Singapoor
ATURB V3Global transaction data
• Discounts mgmt.
• Availability mgmt.
• Quotation mgmt.
• Order mgmt.
• Order tracking
Global master data
• Installed base (configs.)
• Parts identification (parts finder)
• Parts pricing
• Service agreements
ERPs• Product data
• Equipment /
configuration data
• Order / logistics
3. Generation of mobile field service solution
ATURB V1
1989 - 1999
ATURB V2
1999 - 2010
ATURB V3
2011 – 202x
SAP MI
custom dev.
MS Dynamics
Exchange
standard client
DSA V1
2005 - 2010
DSA V2
2011 – 2017
ATURB Mobile
2017…Resco Mobile
CRM App
August 15, 2017 Slide 11
Kurzeinführung
Unser Service Business Modell
Field Service auf Hochseeschiffen – Eine echte Herausforderung
ATURB Mobile – Unsere neue mobile Service Lösung
Lessons Learned
Agenda
September 6, 2017 Slide 13
Field Service auf Hochseeschiffen
Herausforderungen
– Arbeitssicherheit
– Zeitdruck
– Platzverhältnisse
– Ausstattung
– Temperaturen
– Schmutz
– Internetverbindung
– Schichtwechsel
– Länderspezifische
Besonderheiten
– Unwägbarkeiten
Temperatur
~ 40°CGeräuschpegel
~ 100 db
Situation im Maschinenraum
Kurzeinführung
Unser Service Business Modell
Field Service auf Hochseeschiffen – Eine echte Herausforderung
ATURB Mobile – Unsere neue mobile Service Lösung
Lessons Learned
Agenda
September 6, 2017 Slide 15
ATURB Mobile
Live Demo
Kurzeinführung
Unser Service Business Modell
Field Service auf Hochseeschiffen – Eine echte Herausforderung
ATURB Mobile – Unsere neue mobile Service Lösung
Lessons Learned
Agenda
Lessons Learned
September 6, 2017 Slide 17
– schlanke, flexible Prozesse als unverzichtbare Grundlage
– sorgfältige Lieferantenauswahl inkl. Prototyping
– Unterstützung durch End User Review Board
– parallele Einführung automatisierter Service Reports inkl. Fotos
– parallele Aufbereitung der Stammdatenqualität
– offline-Fähigkeit
– konfigurierbare Lösung an Stelle von Eigenentwicklung
– bewusste Einschränkung auf mobile Plattform
– zentrales Backend System
– wiederverwendbare Lösung
Digital Field Service unter erschwerten Bedingungen erreicht mit ATURB Mobile einen neuen Reifegrad!
Change Management Technische Aspekte
September 6, 2017 Slide 19
ATURB Mobile
September 6, 2017 Slide 20
ATURB Mobile
Homescreen
September 6, 2017 Slide 21
ATURB Mobile
Job List
September 6, 2017 Slide 22
ATURB Mobile
Last Minute Risk Assessment
September 6, 2017 Slide 23
ATURB Mobile
Job Details
September 6, 2017 Slide 24
ATURB Mobile
Vessel Tracker
September 6, 2017 Slide 25
ATURB Mobile
Customer Contact
September 6, 2017 Slide 26
ATURB Mobile
Job Location
September 6, 2017 Slide 27
ATURB Mobile
Picture Handling
September 6, 2017 Slide 28
ATURB Mobile
Service Task Details
September 6, 2017 Slide 29
ATURB Mobile
Support Material
September 6, 2017 Slide 30
ATURB Mobile
Measurements
September 6, 2017 Slide 31
ATURB Mobile
Component Assessment
September 6, 2017 Slide 32
ATURB Mobile
Timesheet
September 6, 2017 Slide 33
ATURB Mobile
Field Confirmation
September 6, 2017 Slide 34
ATURB Mobile
Chat
September 6, 2017 Slide 35
ATURB Mobile
