digitalisation of malaysia public service: citizen … · digitalisation of malaysia public...
TRANSCRIPT
FutureTech Kuala Lumpur28th SEPTEMBER 2016
DIGITALISATION OF MALAYSIA PUBLIC SERVICE:CITIZEN CENTRIC IMPERATIVE
1
DR SUHAZIMAH DZAZALIDEPUTY DIRECTOR GENERAL (ICT)
MAMPU, PRIME MINISTER’S DEPARTMENT
AGENDA
DIGITAL GOVERNMENT
• E-GOVERNMENT TRANSFORMATION IN MALAYSIA
• PUBLIC SECTOR ICT STRATEGIC PLAN, 2016 - 2020
• ICT INITIATIVES
• WHAT DO WE HAVE TO DO?
2
eGov 1.0
INFORMATIONUsing government
website to get information
STATIC
eGov 2.0
DIGITAL GOVERNMENT
eGov 3.0
TRANSACTIONUsing online services to
do transaction
FLUID
TRANSFORMATIONUsing online services to create opportunities via
public participation
DYNAMIC
1995 20072015 & 11th Malaysia Plan (2016-2020)
Public Sector efficiency and productivity
Evolution Electronic Government in Malaysia (1995-2020)• eGov 1.0 Information• eGov 2.0 Transaction• eGov 3.0 Digital Government
3
E-GOVERNMENT TRANSFORMATION IN MALAYSIA
4
ELEVENTH MALAYSIA PLAN, 2016 - 2020
Driven by
BASIC PRINCIPLES
ENABLING ECOSYSTEM
ICT STRATEGIC THRUSTS
PROFESSIONAL & CAPABLE HUMAN CAPITAL
INTEGRATED DIGITALSERVICES
OPTIMIZATION OF SHARED SERVICES AND CYBER SECURITY
DYNAMIC & COLLABORATIVE ICT GOVERNANCE
DATADRIVEN GOVERNMENT
1
2
3
4
5
DIGITALGOVERNMENT
5
PUBLIC SECTOR ICT STRATEGIC PLAN : 2016 - 2020
OVERVIEW OF PUBLIC SECTOR ICT STRATEGIC PLAN:
2016 - 2020
6
7
PUBLIC SECTOR ENTERPRISE ARCHITECTURE BLUEPRINT (1GOVEA)
Convergence of
Business and Technology
Strategies
Strengthening Cross-
agency Collaboration
Agenda
Re-enforcing Capability
Development in the
Public Sector
Aligning IT Strategy
Development in the
Public Sector
8
Agencies Mission & Vision
Application Catalog
Service Catalog
Data Dictionary
Technology Catalog
Federal Agencies
Services Transformation
Requirement Analysist Solution Development Implementation Continuous Improvement
Transformation Vission
Development
EA Development
Solution Proposal
Implementation Plan
Development
Solution Implementation
Monitoring and Evaluation
Change Management
PUBLIC SECTOR ENTERPRISE ARCHITECTURE BLUEPRINT (1GOVEA)
Business Model
Public Sector Reference Model
Business Architecture
Data Architecture
Application ArchitectureTechnology Architecture
9
SIGNATURE PROJECTS
LEG
ISLA
TIO
N, P
OLI
CY
AN
D S
TAN
DA
RD
INFO
RM
ATIO
N S
ECU
RIT
YA
uth
en
tica
tio
n, A
ud
tho
riza
tio
n, D
ata
Pro
tect
ion
10
GOVERNMENT ONLINE SERVICES GATEWAY
Citizen centric and
life events
Total end-to-end
services
Single access
Single Sign-on
Standard interface
AS-IS TO BEIntegrated
Delivery
services
Penyampaian Perkhidmatan berorentasikan agensi
TR
AN
SF
OR
MA
TIO
N
Which agency? What documents are required?
Delivery
services in
silo
Service Delivery : Government-Centric
Traditional Gateway Government Life
Event Gateway
1
1
GOVERNMENT ONLINE SERVICES GATEWAY
11
12
GOVERNMENT INFORMATION EXCHANGE HUB
Data
brokerage
Master data
management
Seamless
information
sharing and
exchange
CITIZEN CENTRIC GOVERNMENT DELIVERY SYSTEM
Governance
Metadata
Management
Data Governance
Legislation/
Policy/Procedure
/Guidelines
DIGITAL GOVERNMENT INITIATIVES
Project
Management
Change
Management
Information
Security
Risk
Management
STAKEHOLDERS(Citizen, Government Agencies, Businesses, NGOs etc)
GOVERNMENT INFORMATIONEXCHANGE HUB
MASTER DATA MANAGEMENT
NATIONAL EDUCATION REPOSITORY AND REGISTRY
POPULATION REGISTRY
Electronic Government Began 1997 till now
eGov dGov
Big Data Digital Government & Beyond
Public use 11,000+ Online
Services toInteract with Government
DATA
• Data Cleaning
• Data Processing
• Methodology
• Technology
• Category
• Visualization
• Analytics
PUBLIC SECTOR DATA
OCEAN
PSDO
E – SERVICEGOVERNMENT
DATA DRIVENGOVERNMENT
Government to provide
services with life event focused
CITIZEN TO GOVERNMENT
SEAMLESS CITIZEN CENTRIC
SERVICE DELIVERY
OPEN DATA
SHARED DATA
PRIVATE DATA
PUBLIC SECTOR DATA
OCEAN
PSDO
DATA GOVERNANCE LED BY MAMPU
DATA WHICH CAN ONLY BE ACCESSIBLE TO STAKEHOLDERS
DATA WHICH CAN ONLY BE SHARED AMONG THE AGENCIES & TRUSTED DATA PARTNERS
DATA WHICH CAN BE SHARED WITH PUBLIC UNDER DATA.GOV.MY
13
DATA DRIVEN TRANSFORMATION : PUBLIC SECTOR DATA OCEAN
Government
Data
Optimization
Transformation
Services
(GDOTS)
Data Driven
Public Service
Transformation
14
• Data Cleaning
• Data Processing
• Methodology
• Technology
• Category
• Government
Data
Optimization
Transformation
Service - GDOTS
• Unified Platform
• Real time diseases updates• Real time drugs & medicine updates• Diseases outbreak early warning, highlightsVISUALIZATION
• Real time trade value
• Real time fraud for tax evasion
• Tax Prediction & Collection Planning
• Area for new hospitals and clinics planning
• Subsidy & Budget planning
• Human resource planning
• RMK-11 Quality of Life Transformation
• Real time drugs and medical product trade
• Price analytics and enforcement
• Stock inventory checklists and supply
• Pharmaceutical inventory control
HEALTH DIGITALOCEAN
PRIVATEHEALTH DATA LAKE
GOVERNMENTHEALTH DATA LAKE
1. REGISTRATION DATA 2. INVENTORY DATA3. ACCOUNTING DATA
THREE TYPES OF DATAPROVIDE SIX MINISTRIES
MONITORING
USE CASE : DATA SHARING ACROSS AGENCIES
Fast and acurate
for decision making
Effective planning
and strategy
development
Inter-agencies
data sharing for
comprehensive
analysis
provider
data.gov.my
USE CASES (UC)
• Business Communities• Agencies• Individuals
UC1 UC2 ….. UCn
download
Request for new data sets
Open Data Users
Citizens/users
21
34Innovation
Education
Transport
Clusters
Finance
Health
Social
Economy
Tourism
Agriculture
Cost savings to Government
Increase income via innovations
Generating economy via services
……
.
15
GOVERNMENT OPEN DATA
Obtaining quality
datasets and
publish on
data.gov.my
Provide open
data advisory
Identify high
impact use cases
Document best
practices and
lesson learnt
16
OPTIMIZATION OF SHARED SERVICES –
PUBLIC SECTOR DATA CENTRE (PSDC)
Enhancement and
rollout Public Sector
Data Centre
ICT as a service
platform
Infrastructure as
a service
Platform as a
service
Software as a
serviceLegislation, Policy,
SOP, Guidelines, Best Practices
Enablers
GovernanceManagement, Operationalisation dan Support Services(System Management and Monitoring, Backup Management,
Database Management, System Mingration, Helpdesk)
Data Centre Services
Physical Hosting Server
Virtual Hosting Server
Rack Hosting/Caging
Towards a comprehensive, flexible, effective and efficient Public Sector Data Centre
Business Continuity and Disaster Recovery
ICT Business Continuity
ICT Disaster Recovery Management
ICT Disaster Recovery Infrastructure
(Mirroring/Hot/Warm/ Cold/Offsite Storage)
Value Add Services
Big Data Platform
Open Data Platform
Source Codes Repository
Applications Hosting
Security (Physical and Logical)
Federal AgenciesFederal Statutory
BodyState Agencies
State Statutory Body
Local Authorities
Information Exchange Hub
Cloud Services: ICT-As-A-Service
Infrastructure-As-A-Service (IAAS) Platform-As-A-Service (PAAS) Software-As-A-Service (SAAS)
Leap Frogging Big Data Usage
Increasing Open Data Usage
PSDC as Source Code Repository
Enhancing Data Sharing
Secure Private Government Cloud
MAMPU as Service Broker for
shared services
SERVICES OF PUBLIC SECTOR DATA CENTER
GDOTS
data.gov.my
Open Source
Repository
Master Data Management Services &
Centralised Data Exchange (CDX) 17
OPTIMIZATION OF SHARED SERVICES
18
OTHER ENABLER
Reskill, Replacement, Redeploy (3R) Programs
Talented and Outstanding PTM Service (TOPS)
Immersion Program
ICT Personnel Induction Program
Public Sector ICT Professional Body –Initial Work With Universities
Enhancement of ICT Competency Profile System
Target of 20 ICT Experts in 2016 Online Examination For New ICT
Personnels Intake
Continuous
Improvement
2015 2016 20202017 2018 2019…....…............................... …............................ …. ... ….
Programs
STRATEGY
TECHNICAL
SYSTEM DEVELOPMENT
ICT MANAGEMENT
ICT
SER
VIC
ES E
XP
ERT
TRA
CK
S
ST1: StrengtheningManagement of IT Services
ST2: Enhancing ICT Career Path
ST3: Enhancement of Competencies
ST4: Strengthening of ICT Management & Governance
CDR 4 STRATEGIC
THRUSTS
12 STRATEGIES 48 ACTION PLANS
PUBLIC SECTOR CAREER
DEVELOPMENT REPOSITORY SYSTEM
19
CAPABILITY DEVELOPMENT ROADMAP (CDR)
20
WHAT DO WE HAVE TO DO?
collaborative and engaged stakeholders
cross-agencies commitment to mission productivity
advance towards personalised services
insight-driven operations
resilient and secure mission critical infrastructure and systems
www.mampu.gov.my
THANK YOU
21
All information incorporated within this slide is created for Malaysian Administrative Management and Planning Unit (MAMPU), Prime Minister’s Department, Malaysia.
All information is the property of MAMPU and any unauthorised reproduction is prohibited without permission.