digital transformation @ vodafone · c3 - confidential 2 digital transformation @ vodafone digital...
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C2 General
Digital Transformation @ VodafoneNovember 2019
C2 General
C3 - Confidential
2
Digital Transformation @ Vodafone
DigitalSkills
CustomerDigital
Experience
Ways of Working
CULTURE
C2 General
C3 - Confidential
3
Digital Transformation @ Vodafone
DigitalSkills
CustomerDigital
Experience
Ways of Working
CULTURE
Digital Natives
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• E2E DIGITAL EXPERIENCE
• OMNICHANNEL EXPERIENCE
• PERSONALIZATION / RECOMMENDATION
• “UAUU” EXPERIENCE
• “THERE IS SOMETHING NEW”
Customer Digital Experience
C2 General
C3 - Confidential
6
Digital Transformation @ Vodafone
DigitalSkills
CustomerDigital
Experience
Ways of Working
CULTURE
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PEOPLE DEVELOPMENT OPPORTUNITY
Digital Skills – Building New Capabilities
C2 General
C3 - Confidential
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Digital Transformation @ Vodafone
DigitalSkills
CustomerDigital
Experience
Ways of Working
CULTURE
C2 General
921 December 2019
C2 General
1021 December 2019
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11
What is Agile?
12C2 GeneralC2 General
Businessand
JourneyTribes
DigitalChannels
Tribe
DigitalEngineering
Tribe
Digital Channels
Digital Engineering
Marketing Base Growth Care
Journeydefiniton
Assisted andnon assisted
channels, with an
Omnichannelapproach
Enablers to Support all
Tribes
Digital Subscription
MobileCVM
Web 1 Web 2 MVA10MVAMVD (EBU)
DigitalRetail
TelemkteShop
Omnichannel
DxL(DDS)
AssistedChannel I
DxLMicro
Services
AssistedChannel
II
* To be discussed
Automation
Digitize
Digital Squads
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Detailed demos presentation at standsSpeed demos at Central Stage
Digital Summits (Sprint Reviews)
C2 General
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