digital transformation how to reboot it and business collaboration
TRANSCRIPT
How to Reboot IT & BusinessCollaboration
DIGITAL TRANSFORMATION:
Featuring guest speakers:
Today’s sessionWhat we’ll be covering in this session1. Introduction to the Challenge of IT-business collaboration
2
2. Embedding Software Delivery Into The
Business
3. How Takeda solved the IT & business collaboration
conundrumJohn Rymer, Forrester Research
Rebecca Karp, Takeda Pharmaceuticals
Global customers and partners
PARTNERS
5
Analysing the Agility Trap ResultsTransformation Success Factors and Ignition Switches
Transformation Success Factors
Transformation Success FactorsIgnition Switches Ignition Switches
6
One business…but still two worldsCompanies need to remove the barriers to getting all of their people on board
Business PersonaIgnition
I want empowerment to drivebusiness change. I want us to get working really quickly so we can feel the benefits, not the pain of process challenges.
I need assurance and control. We want to enable innovation but we can’t afford mistakes. Speed is about cohesion and integration at low risk. The whole business has to win.
IT PersonaControl
Poll Question 1
What is your biggest barrier in IT-business collaboration?
A: Focussed on different prioritiesB: Misaligned expectations of paceC: Lack of trust between teamsD: No common technology platform for innovation
Embedding Software Delivery Into The Business John R. Rymer, Vice President and Principal Analyst
November 3, 2016
© 2016 Forrester Research, Inc. Reproduction Prohibited 9
Goals? IT and business on same page
Accelerate our digital business
Improve differentiation in the market
Reduce costs
Improve the experience of our customers
Grow revenues
0% 10% 20% 30% 40% 50% 60% 70% 80%
Business decision-makers_x000d_(N = 5,191)
Technology decision-makers (N = 13,419)
Source: Forrester’s Global Business Technographics Priorities And Journey Survey, 2016
“Which of the following initiative are likely to be your organization’s top business priorities over the next 12 months?
(High or critical priority)
© 2016 Forrester Research, Inc. Reproduction Prohibited 10
Now for the fun part: Actually delivering software together
Poll Question 2
Where is it you experience the most friction?
A: Requirements PhaseB: Building PhaseC: Testing PhaseD: Release PhaseE: Ongoing Support / Change
© 2016 Forrester Research, Inc. Reproduction Prohibited 12
Focus on 4 items
Work process
Teams
Platforms
People
© 2016 Forrester Research, Inc. Reproduction Prohibited 13
1. Work: Reform the requirements stage
Driver Regulatory constraints Customer needs, feedback
Scope All but the kitchen sink One idea
Output Long document Working software
Teamwork Warring tribes Single team
Risk High-impact failures Small failures = learning
Source: Adapted from “TechRadar™: Modern Software Requirements Management Tools, Q2 2016”
Requirements Approaches
Waterfall Agile
© 2016 Forrester Research, Inc. Reproduction Prohibited 14
2. Teams: Sustaining IDEA structureIdentify
Design
Engineer
Analyze
› Business experts on the team
› All for one, one for all
› Sustain team through iterations
› Rigorous prioritization, Darwinism
© 2016 Forrester Research, Inc. Reproduction Prohibited 15
3. Platforms: Rapid self-service delivery
IT Managed
Elastic Infrastructure
Platform Services
Build Deploy Manage Secure
Tools & TemplatesSelf-service
UX Data Flow
Conventions
Team, BU Managed Applications
Reporting Collaboration
Mobile apps Workflows Rules
© 2015 Forrester Research, Inc. Reproduction Prohibited 16
5 ways low-code speeds app deliveryVisual descriptions much faster than coding
Easy, immediate, low-cost on-ramp
Discover true requirements and real value
Generate mobile apps from older apps
Empower developers you can find and afford
© 2016 Forrester Research, Inc. Reproduction Prohibited 17
4. People: Expand your labor pool
PaaS
Low-code platforms
Cloud Infrastructure ServicesDevOps
ProsCloud Admins
Coders
Rapid Devs
Non-dev roles
© 2015 Forrester Research, Inc. Reproduction Prohibited 18
Roles Using Coding
Platforms
Roles Using Low-Code Cloud Platforms
Application delivery roles
Roles Collaborating On Low-Code Platforms
DevOps Pros Coders Rapid
DevsApps Pros
Citizen Developers
ProcessPros
Business Analysts
Technology talents Business talents
How Takeda solved the IT & business collaboration connundrum
DIGITAL TRANSFORMATION:
Rebecca Karp – Strategic Procurement Processes and Digital Lead
Takeda PharmaceuticalsLeading Global Pharmaceutical Provider
Takeda is a research-based global company with its main focus on pharmaceuticals. As the largest pharmaceutical company in Japan and one of the global leaders of the industry, Takeda is committed to strive towards better health for patients worldwide through leading innovation in medicine.
About MeRebecca Karp – Strategic Procurement Processes and Digital Lead
• Global Procurement Organization• Procurement Process and Systems• Responsible for upstream procurement strategy• Digital procurement strategy
Today’s sessionWhat I’ll be covering in this session
I. Background – Our business and our challenges
II. Project – What we delivered using Bizagi
III. Results – What we achieved using Bizagi
IV. Recommendations – Tips for your transformation journey
Digitally automating processesWe looked at a variety of processes across the business
• Compliance Transparency Approval • CCO-Finance• IS/IT Forms• Salary Review• Time Management• Global Procurement • Finance Change Request
I - Background
IT recommended the use of Bizagi to different business units
Our ChallengeWhat was the specific challenge in procurement?
• Low engagement due to 3 page long form• Unable to deliver the full potential cost savings • Needed to make it easier for people to engage• Goal to increase overall procurement activity
I - Background
Show old form?
Our ApproachWorking with a single platform approved by IT
Looked for solutions that could digitize and
automate our procurement process
Saw that we could use Bizagi to drive process automation in our
business unit, working in collaboration with IT
Remembered that IT had pro-actively recommended Bizagi based on
experience of using Bizagi in other business units and previously at Adidas
I - Background
Why Bizagi
IT Team
II - Project
Business Team
• Really easy to use• Provides process analytics• Easy to make changes• Very user configurable• Reduces IT support
needed
• Versatile platform• Infinitely scalable• Delivers solutions
faster• Easy to integrate• Reduces IT workload
Delivering results and demonstrating value quickly
II - Project
• Getting IT and business in the same room• Process model becomes the application• Facilitates conversations around data,
integrations • Whole first project in just 10-weeks• Follow up innovation and iteration• Low risk of project failure
Platform for collaboration
Our ProjectWhat we delivered using Bizagi
• Digitizing procurement across three processes• Simple multi-stage form easier to engage with• Automating the process to facilitate speed and
scale
II - Project
Business ImpactWhat we achieved using Bizagi
III - Results
Much faster for people to engage with procurement
Massively increased potential for cost-saving across the business
Improved perception of procurement in other teams across the business
My RecommendationsTips for your digital transformation journey
IV - Recommendations
Bring business and IT together using a digital platform Focus on experimentation before investment Select a platform that can help you deliver results fast View digital transformation an iterative process of
continuous improvement
Thank You
Poll Question 3Who needs to change their approach to collaboration?
A: Business TeamsB: IT TeamsC: Both IT and Business
Questions Answers
WhitepapersCase Studies
For more information visitwww.bizagi.com
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