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Digital Transformation for Mental Health ProvidersJ U LY 1 7 , 2 0 1 8

TO RECEIVE CPE CREDITIndividuals

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If all eligibility requirements are met, each participant will be emailed their

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INTRODUCTIONS

Patrick HitchinsBusiness Development Executive

Matt LookerManaging Consultant

1

Review Operational Challenges Facing Mental Health Providers Today

Understand Digital Transformation

Learn key attributes & impact of selecting the best strategic implementation partners

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3

4

OUR GOALS FOR TODAY

Discuss solutions achieved through Digital Transformation

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BKD TechnologiesOverview

• National Advisory Services

• Enterprise and SMB Groups

• Reseller of Enterprise Resource Planning Solutions (ERP), Customer Relationship Management Solutions (CRM), Route Accounting Software (RAS) and Warehouse Management Systems (WMS)

• Strategic Planning (non-product-related) services

• 52 employees (throughout BKD footprint)

BKD TechnologiesServices

Digital Transformation Strategy

Digital Transformation Execution

Project & Implementation

Management

• Strategic Technology Planning

• IT Due Diligence

• Business Systems Analysis

• Software Selection Services

• Business Systems Transformation

• Systems Integration & Development

• Data Conversion

• Business Intelligence & Analytics

• Project Management

• Implementation Services

• Project Audit & Stabilization

• Transition Readiness (Process and System Analysis)

• Change Management

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What Is Digital Transformation?

Leverage digital technologies to

enable innovation of the business &

operating models

Enterprise-wide change enabled

through technology

Why Digital Transformation? Why Now?

• Growth Organic Mergers & acquisitions Workforce dynamics

• Marketplace Competition Supply & demand Industry trends

• Risk mitigation IT (operational) Regulation (compliance)

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Current Future

StrategyDisruption Transformation

Sales

Operations

Admin/Technology

Customer Experience

Operational Agility

Workforce Enablement

Change

Organization Change Through Disruption

Common Areas of Focus

Customer Experience

Operational Process

Business Model

Customer understanding

Top-line growth

Customer service

Process automationWorker

enablementPerformance management

Digitally modified businesses

New digital business

Digital globalization

Source: Soule, Deborah L. and Puram, Akshita and Westerman, George F. and Bonnet, Didier, Becoming a Digital Organization: The Journey to Digital Dexterity (January 5, 2016)

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Common Organizational Obstacles

1. “Silo Mentality”

2. Lack of clarity

3. The “Digital Iceberg”

4. Lack of digital literacy

Mental Health Provider Challenges

Challenge Solution

Powerful & adaptive systems

Automation & real-time data

Flexibility & manageability

Increased regulation requirements

Data management & reporting

System management / controls

Multiple locations / departments Multi-entity / multi-site reporting

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Provider Challenges – Regulatory Requirements

Regulatory requirements

Provider Challenge Solution

• State regulations

• Federal regulations

• AICPA & FASB changes

• HIPAA & HITECH

Powerful & adaptive systems

• Improve visibility & controls

• Build agile environments

• Have real-time dashboards

• Baked-in compliance

Provider Challenges – Data Management & Reporting

Data management & reporting

Provider Challenge Solution

Automation & real-time data

• Automate your financials

• Empower staff through data

• Right data, right decisions

• Align $ with quality metrics

• Single source of truth

• Reliance on spreadsheets

• Excessive manual data entry

• Revenue cycle management

• Value-based reimbursement

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Provider Challenges – Multiple Entities

Broad care surface

Provider Challenge Solution

Centralize & capitalize

• Centralize payables & receivables

• Unified metrics across all

entities

• Robust & intuitive back-end & mobile reporting tools

• Customizable reports

• Multiple providers or

organizations under one roof

• Multiple locations

• Tracking & reporting

Provider Challenges – System Mgmt. / Controls

Management & controls

Provider Challenge Solution

• Inadequate controls around

financial process

• Changing processes

• IT expenditure

• Fraud prevention

Flexibility & manageability

• Intuitive access control

• Automated audit trails

• System-wide workflow

• Unified login

• Cloud-based systems

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Case Study: “Single Source of Truth”

Tri-County Mental Health

• Larger provider serving KC MO area.

• Utilizing Sage MAS 90

• Multiple care offerings

• 100+ employees

• 100+ provider network experts

Challenges

• Multiple manual processes

• Could not trust the numbers

• Financials out-of-date when finished

• Budgeting & forecasting manual

Case Study: “Single Source of Truth”

Results

• Shortened monthly close by 30-50%

• Finance team saved 40+ hours a month

• Saved $100,000 by not hiring additional FTEs

• Executive dashboards & clear metrics

• Eliminating paper processes

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Key attributes of Strategic Implementation Partners

Before & after go-live … a Trusted Advisor

Maximize Results Depth of Partnership

• Leverage systems (process &

technology) & information

• Continuous improvement

• Systems integration

• Strategic business objective

alignment & scaling

• Healthcare consulting

• Big data & analytics

• Enterprise risk

• Audit & assurance

• Tax

Bring it all together

Choosing the Right System & Strategic Implementation Partner

• System Features & benefits

Platform

Scalability

Development & support

• Strategic Partner Implementation capabilities

Industry expertise

A trusted advisor

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1

Reviewed Operational Challenges

Understand Digital Transformation

Key attributes & impact of selecting the best strategic implementation partners

2

3

4

RECAP OUR GOALS

Discuss solutions achieved through Digital Transformation

Don’t stop now …

See what BKD can do for your organization

• Schedule a call

• Let us address your challenges

• Sign up for BKD Thoughtware®

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Questions?

CONTINUING PROFESSIONAL EDUCATION (CPE) CREDIT

BKD, LLP is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

The information contained in these slides is presented by professionals for your information only & is not to be considered as legal advice. Applying specific information to your situation requires careful consideration of facts & circumstances. Consult your BKD advisor or legal counsel before acting on any matters covered.

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CPE CREDIT

• CPE credit may be awarded upon verification of participant attendance

• For questions, concerns or comments regarding CPE credit, please email the BKD Learning & Development Department at training@bkd.com

Thank You!Patrick Hitchins | 317.383.4006 | phitchins@bkd.com

Matt Looker | 417.865.8701 | mlooker@bkd.com