digital transformation for humans - reboot communications€¦ · digital transformation for humans...
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Digital transformation for humansHow enabling your people leads to better ROI
LAURIE DESAUTELS, MANAGING DIRECTOR
Experience Consulting, PwC and Strategy&
PMI of Vancouver Island Professional Development Conference
May 6-7, 2019 in Victoria, BC
PwC 2
Becoming a leading-edge
technology adopter opens up
incredible opportunities for
us. And we must be open to
learning, making mistakes
and course corrections along
the way. Progress, not
perfection, will be a new
technology mindset for PwC.
BOB MORITZ
PwC Global ChairmanBOB MORITZPwC Global Chairman
PwC 3
No. 1
Manual processes
No. 2
Redundancy
No. 3
Difficult user experience(s)
No. 4
End of life IT systems
No. 5
Decentralization
No. 6
IT cost pressure
No. 7
Evolving workforce
No. 8
Compliance
At PwC, we’re facing the same challenges you face
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We’re on a
journey
Change the
way we work
Know our
people
Standardize
capabilities
Know our
customers
Automate the mundane ….
OUR JOURNEY
2013
TODAY
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fail to generate
returnsthat exceed the original investment
75% of digital
transformations
and behavioural change
70% of failed transformations
are
due to a lack of
user adoption
Source: Forrester
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adoptchoose to take up, follow, or use
enablementthe action of giving someone the
means to reach their potential
Achieving ROI with your digital transformation requires people to do things differently —not ‘adopt’ a tool
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To achieve the power of a digitally enabled organization, your people need:
The right motivationsThe right toolsThe right skillsNew habits
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People are different
People need technology
to be easy
People follow leaders and
influencers
People get bored
People are driven by purpose & they don’t change overnight
To thrive where others fail, you need to know that:
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Enable your People Problems worth solving
Begin to change the way you work to become an agile, ever-learning, ever-
transforming organization.
Define the problems most worth solving and the value you will create from solving
them. Then iterate your solutions to create value quickly.
Transformation management
Drive holistic business results through real-time transformation management,
measurement, and personalized transformation experience.
Digital workspaces tobring people together
Where your digital transformation comes to life.
1 2
3 4
SO HOW DID WE REALIZE THIS ...
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Enable your people
Black Belt
Sensei
Grasshopper
Elite
Karate Kid
1
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Problems Worth Solving2
Design Thinking Framework
Define PrototypeWhat if?Discover
Agile Cross Functional Teams
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Self-fueled
innovation
Large problems
worth solving
Large
infrastructure /
capital programs
Level of
governance
Complexity
Governance is on a spectrum
Transformation management3
Measure the enablement of your people
Machine
Learning
Motivation
Platform
usage
Skills
13
Digital workspaces to bring people together4
Design Thinking Framework Agile Cross Functional Teams
EXPERIENCE CENTRES ACROSS CANADA
Toronto
Ottawa
Calgary
Victoria
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Investing in people
leads directly to
an increase in
customer
satisfaction
and profits.
Consumption of digital content through
our LMS system has increased by 15
times since the launch of DFA in 2017,
with +1,500 downloads of digital content
in Sep’18.*
15xDigital culture is the top consumed
category within the DFA app with more
than 22% of users learning about it.
Consumption via video content is more
than 50%.*
50%
PwC has improved total workforce
productivity by close to 5% in 2018 and is
projecting increased productivity further
up to 15% as a result of our Digital
Upskilling journey.*
20%Hours on average saved per user per
week
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15
Full alignment and
leadership buy-in
Helping our
people succeed
Demonstrating
value
3 CRITICAL SUCCESS FACTORS
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Walking the talk:
We prioritize people
over technology,
and you should too
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Walking the talkMY DIGITAL FITNESS AND PERSONALIZED LEARNING PLAN
pwc.com/ca
Thank you.
© 2019 PwC. All rights reserved. Not for further distribution without the permission of PwC. “PwC” refers to the network of member firms of PricewaterhouseCoopers
International Limited (PwCIL), or, as the context requires, individual member firms of the PwC network. Each member firm is a separate legal entity and does not act as
agent of PwCIL or any other member firm. PwCIL does not provide any services to clients. PwCIL is not responsible or liable for the acts or omissions of any of its
member firms nor can it control the exercise of their professional judgment or bind them in any way. No member firm is responsible or liable for the acts or omissions of
any other member firm nor can it control the exercise of another member firm’s professional judgment or bind another member f irm or PwCIL in any way.
LAURIE DESAUTELS (403) 650-24398 @ldesautels (on Twitter)