digital transformatin, iot in retail, driving an enterprise architecture for listening differently

ECSCIA, European Centre of Supply Chain Information Architecture

IOT in retail, driving an Enterprise Architecture for listening differently?

NEA ”Övergripande Arkitektur och Digital Transformation i Malmö”


People will listen and interact differently

Actual processes, systems , standardsand Information structures will be different


Convergence


Technology

Behavior

Priorities

Big dataIOT

Connectivity

Automation

New digital consumer

Follow- Orchestrate-Configure

One planet

Profit rather than growth

Deal with more

Move faster

Waste less

EA IT

Business

Converged practice

changes will force us to accelerate convergence


Define & navigate ecosystems together


Bimodal IT

Stable <-> Agile

Foundational Enterprise architects

Vanguard Enterprise architects

“Business outcome driven approach”

Gartner stuff…


Changes…

(I did not come up with these ideas all by myself)


Social values are changing(Been told so by smart people like Sir Stuart Rose)

People care and know. They search for meaning, and purpose.

Simply consuming stuff is no longer satisfying.

The ”new 4P”: -People-Planet

-Purpose-Profit

Resources are scarce and divided over more. Current rate of consumption will require 2 planets by 2050.

Some countries are consuming us at a 3-8 planet rate


People have told me that everything will be connected

”There might be 50 billion connected devices by 2035....””50 billion deviced by 2020....”

”75 billion by 2020....””Every toaster will have an IP address”


I figure, the exact

number of connected devices doesn´t matter.

What matter is that

they are many and that

more can be added easily at low cost


With all those connections, the whole industry is racing too meet....

• Demand will be visible fast. ”Where”, ”what”, ”how much” and ”who” is no longer guesswork. The challenge and opportunity lies in what all that information tells about the consumers next step (Predicive/prescriptive)?

• Analytics of that data will allow for additional / related sales pushed to the consumer through multiple channels. Obviously, the push needs to be confimed against supply chain capabilities, making supply chain response (even more...) vital

• Locked communities will be using the connections to fence in the consumer

• Extremly open communities using the connections to enable the consumer to reach all

+


We will be taking a better holistic grip by looking at detail

Things like…Predictive analytics for Interstore balancing (or anywhere else

in the network…..)


So lets spend 300 000 milliseconds on

Retail (the art of selling stuff)

and IOT


IOT.......It is more than RFIDIt is more than M2M

It is ”Network embedded devices”It is smarter

It communicates moreIt senses more

It connects more


So, where is the retail supply chain now?The factory is connected (SCADA)

The big (central) warehouses are connected(LGV, FLT, Conveyors , racks, they all talk)

The truck is connected and can talk but its introvert

Most ”shelves” aren´t talking..... (Vending machines are a special case)

The product is doing some rudimentary talking but...

There is POS, Loyalty cards but....Some nerds are building robots ...


Reference Models would help


In retail, IOT can help go beyond POS.It can obtain (and act) on information with more detail than basic ”what has

passed the cash register ” (and who bought it)To do that, it would help to have

a ”store” reference model defining the points and activities IOT can observe/execute/report

Receive store Display Check out

Back front

Fill up


Standards would help

An IOT API for retail?An IOT language?“Rosettanet” for IOT?


IOT ChoreographyIOT APIs

IOT Messages

I am something

I can do things

I have states

I am somewhere

I have a layout I share

I listen

I act

Automate


But that’s still taking the old structured data transaction approach

How about EA to listen for the unstructured stuff?

The cameras, the words…Capturing, feelings, thoughts sentiment?

Will there be an evolutionary bypass in method and technology?


The next generation will shop differently.“Customers are always on and show no loyalty”


RecapPeople & values are

changingTechnology lets us capture much data

IOT is an emerging part of that landscape

Reference models and standards would help establish an EA for

listening differently.(And, yes, there is money in it )

Practices will converge

We only have one planet

The unstructured stuff will drive

change

digital transformatin, iot in retail, driving an enterprise architecture for listening differently

Data & Analytics