Drives New Ways to do Old things Faster, better &

Cheaper.

Business are cutting their marketing budgets and change the way how we do business and connect to people.

People are increasingly connected and empowered by digital technology (embrace all media formats)

Now mass market : a place to reach mainstream customers.

Open 24/ 7 : people are connected and consuming WHAT, WHEN, and HOW they want it

The same customers are online as in offlineConsumer power has shifted : consumers look for information and are much better informed about brands/ services They also write, comment, advocate, criticize… : WOM buzz (word of mouth)

Consumers are vocal and engaged online : are we listening to them ?

Social media belongs to people

Time spent on social network and blogging sites growing at over 3x the rate of overall Internet growth.

Online content is social currency: influencers increasingly earn friends and followers by circulating interesting digital content.

“Fishing where the fish are”

Integration campaigns with common social solutions (tweet, Facebook, …)

Optimizing functionalities

Clear principles to ensure everyone is aligned (employees at Coke Corp. sign a letter)

On facebook alone we’ve got:- 4.600+ photos- 95+ Videos- 500.000+ “likes”- 90.000+ comments

Push social marketing beyond customer intelligence to demand generation and sales

Map their Customer's Journey to see from the “Outside In” the digital space

One of the forces of change concerns the shift of economic values moving from “stocks” of knowledge to “knowledge flows”

Digital world exponential growth & economic downturn have an impact :The way the business world is connected & its performance in the long-runThe knowledge of our clients about us The feeling of engagement of employees participate in new knowledge flows

Sharing status of our cafeteria.

(info)

to engage consumers

Twitting and playing on real time via our digital signage.

Use of web help desk as an added value to our services, but cheap and fast to deploy.