Digital RevolutionSociety built upon “information on

demand.”58.5% of national population (164

million) using the Web 2 million new users came aboard

every month in 2001E-mail used by 45% of population

Electrolux Screenfridge with built-in modem. Presented at the 2001 Consumer Electronics Association Convention, Las Vegas, Nevada

It is estimated that the number of college students enrolled in distance-learning courses will reach 2.2 million in 2002, up from 710,000 in 1998. This number will represent 15 percent of all higher education students, up from 5 percent in 1998.

The number of colleges and universities offering e-learning opportunities is projected to grow from 1,500 in 1999 to more than 3,300 in 2004.

IDC’s Distance Learning in Higher Education: Market Forecast and Analysis, 1999-2004.

Projected Growth of Online Learning

ISRS Spring 2002 Data26 MnSCU institutions offering online courses

437 courses

7,785 students

21,389 credits

Fall 2000 – approximately 3,000 online students

eStudent Services Task Force

The rapid growth of online courses and programs has created a growing demand for online student services.

eStudent Services Task Force was created in Spring 2001 to address the challenges presented in providing student services online.

Task Force comprised of 25 volunteer members representing 16 MnSCU institutions and the Office of the Chancellor.

Western Cooperative’s Guide

Online Development Priorities

Instructional Support & Training

Services to Promote a Sense of Community

Call Center

Bookstore

Services for Students w ith Disabilities

Personal Counseling

Career Services

Library Services

Orientaton Services

Academic Advising

Technical Support

Info for Prspective Students

Admissions

Financial AidRegistration

ISRS eServices Project PlanWho should develop the services?

Recognition that certain types of “services” could be more efficiently developed and delivered at the system level. Other “services” more appropriately developed and provided at the campus level.

The initial eStudent Services survey evolved into the ISRS eServices Project Plan prepared by Paul Wasko, Mark Malecek in conjunction with eStudent Services Task Force Members. (http://www.academicaffairs.mnscu.edu/)

AccomplishmentsAgreement on adoption of Western Cooperative

“Guide to Developing Online Student Services.”

Survey based upon “best practices” helped identify priorities, responsibilities and gaps in existing student services.

Development of ISRS eStudent Services workplan.

Establishment of two new business groups. (disability services & career services)

Accomplishments, cont.

Prompted ITS to examine options for providing “24-7” technical support.

Development of eStudent Services portal -“MnSCU Online”

Support for ePortfolio Project.

Establishment of a “project web site” for the eStudent Services Task Force.

Strategies for participation with local campus stakeholders.

Initiatives Under Discussion

Online training course for student services staff.Experience online learning as a student.

Learn the tools and technologies involved in online learning.

Help make transition from offering in-person student services to online services.

24/7 technical and student services supportCall center (warmware)

Right Now Technologies

Useful Links

• MnSCU Online– www.bemidjistate.edu/cel/mnscu_online2

• eStudent Service Project – project2.govoffice.com

• WICHE– www.wiche.edu