digital organizations study
TRANSCRIPT
Building Digital Organizations
Copyright (c) 2015 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org
Three Eras of Enterprise Technology
MainframeTechnology not widely accessible
Technology use highly restricted
Technology management highly centralized
PC/Internet
Technology moderately accessible
Technology use becoming pervasive
Technology management mostly centralized
Cloud/Mobile
Technology widely accessible
Technology use very open
Technology management decentralized
Changes in Technology Budgets
Business Unit Decrease
Business Unit Steady
Business Unit Increase
IT Function Decrease
IT Function Steady
IT Function Increase
2%
49%
49%
0%
4%
45%
51%
2%
46%
52%
0%
6%
46%
48%
Business Respondents IT Respondents
Source: CompTIA’s Building Digital Organizations study | Base: 375 U.S. IT professionals / 275 U.S. business professionals
24%
55%20%
Extremely/Highly Confident Responses by
Company Size• Large firms: 76%• Medium-sized firms: 88%• Small firms: 72%
IT Pros Confident in Ability to Apply Technology to Business Goals
Extremelyconfident
Source: CompTIA’s Building Digital Organizations study | Base: 375 U.S. IT professionals
Somewhatconfident
Highlyconfident
*1% Not very confident/Not at all confident
Business Process Traditional Company Digital Organization
Web presence • Static HTML • Responsive, mobile-optimized site
Communications • Multiple independent systems
• Unified communications platform
Contract routing • Paper-based flow • E-signature application
Infrastructure • Single model • Hybrid approach
Security • Reliance on strong perimeter/antivirus
• Use of new tools (DLP/IAM), processes, and education
Automation • Most processes stand alone
• Processes connected and automated
The Behavior of Digital Organizations
Source: CompTIA
Changes in the Technology Decision Process
Final decision on technology is made outside the IT function
More departments are involved in technology decisions
Ideas come from different areas of the organization
Technology objectives are more business focused
29%
49%
43%
48%
33%
39%
39%
57%
IT Respondents Business Respondents
Source: CompTIA’s Building Digital Organizations study | Base: 375 U.S. IT professionals / 275 U.S. business professionals
70%28%
2%
Departments with Critical Roles
• 80% IT• 59% Finance• 47% Marketing• 45% Sales• 45% HR
Many Departments Involved in Decisions, butIT Still in the Driver’s Seat
IT’s role diminished/no
IT function
Level playing field for all
departments
IT still has primary role
Source: CompTIA’s Building Digital Organizations study | Base: 375 U.S. IT professionals / 275 U.S. business professionals
31%
10%59%
Contract with outside firm
Procure technology
directly
Initiate projects with
internal IT
Source: CompTIA’s Building Digital Organizations study | Base: 375 U.S. IT professionals / 275 U.S. business professionals
55%Completely
effective
44%Somewhat effective/
neutral
Rogue IT Not the End of the World?
Primary Steps Business Units Take With Their Tech Budgets
Effectiveness of Technology Procured by Business Units
Actions IT Could Take to Become More Strategic
Educate the organization
Develop metrics to measure collaboration
Use data more effectively
Become more familiar with business goals
39%
22%
35%
58%
30%
51%
58%
42%
41%
59%
46%
41%LargeMediumSmall
Source: CompTIA’s Building Digital Organizations study | Base: 156 U.S. business professionals without strategic view of IT
Changes Cloud is Driving in Backend Systems
Business units likely to suggest solutions
Focus less on backend maintenance
Seek out third party expertise
New processes for migrating cloud systems
Less tolerance for downtime
Expectation for lower costs
Data storage has changed
28%
31%
32%
33%
34%
35%
40%
Source: CompTIA’s Building Digital Organizations study | Base: 375 U.S. IT professionals
Changes Mobility is Driving in Frontend Systems
Seek out third party expertise
Additional workforce training component
New processes for mobile availablity
Greater focus on user experience
Greater development effort
Increased demand for workflow efficiency
22%
28%
39%
41%
41%
42%
Source: CompTIA’s Building Digital Organizations study | Base: 375 U.S. IT professionals
Factors Contributing to Data Challenges
Understanding locations of data
Presenting insights in a concise way
Knowing which insights to extract
Extracting data from new sources
Storing large volumes of data
Tracking data through various systems
Skill level with analytics tools
38%
40%
43%
46%
46%
46%
49%
Source: CompTIA’s Building Digital Organizations study | Base: 375 U.S. IT professionals
Factors Contributing to Security Challenges
Justifying expenditures on security
Building new processes and policies
Educating the workforce on security issues
Integrating new technology for security
Preparing plans for possible breaches
Understanding the new threat landscape
36%
43%
45%
48%
48%
57%
Source: CompTIA’s Building Digital Organizations study | Base: 375 U.S. IT professionals
Division of Responsibilities in Digital Organizations
17%
23%
19%
32%
27%
22%
42%
55%
39%
47%
52%
47%
41%
22%
43%
22%
22%
31%
Source: CompTIA’s Building Digital Organizations study | Base: 275 U.S. Business professionals
Understanding technical details behind business systems
Ensuring that workforce has the tools they need
Creating business insights from corporate data
Keeping data secure and confidential
Meeting business objectives with technology
Seeking out new forms of technology
Business Unit Responsibility Shared Responsibility IT Responsibility
Source: CompTIA’s Building Digital Organizations study | Base: 375 U.S. IT professionals
57%73%
A Balancing of Priorities
Infrastructure
Integration
Intelligence
Innovation
56%
40%
55%
44%
43%31%
% of sample rating areas as #1 or #2 priority
8% 34%
58%
45%
50%
7%53%
40%
2013 2014 2015
No BYOD Partial BYOD Full BYOD
5%
Source: CompTIA’s Building Digital Organizations study | Base: 375 U.S. IT professionals
Companies Moving Away from BYODas the Primary Device Method
Technical SkillsNeeded at Company
Security 47%
Cloud architecture 43%
Virtualization 38%
Database/Information management 37%
Storage/Backup 37%
Big Data tools/analytics 36%
Server/Datacenter management 34%
Networks 30%
PC support 28%
Mobile device support 27%
Web development 25%
Application development 23%
Telecommunications 20%
Business Skills/Soft SkillsNeeded at Company
Analytical skills 39%
Innovation/Problem solving 39%
Flexibility 37%
Project management 34%
Teamwork 31%
Strong work ethic 30%
Customer service 29%
Networks 30%
Broad technology knowledge 28%
Motivation 26%
Business understanding 22%
Verbal/written communication 17%
Wide Variety of Skills Needed for Digital Organizations
Source: CompTIA’s Building Digital Organizations study | Base: 375 U.S. IT professionals