digital government made realmedia.digigov.se/2016/09/tim-turitto-digigov-30-nov-16.pdf ·...
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Digital Government Made Real
Tim Turitto@TimTuritto
Worldwide General Manager, GovernmentMicrosoft
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Digital
Transformation
ENGAGECITIZENS
EMPOWEREMPLOYEES
OPTIMIZEINFRASTRUCTURE
TRANSFORMSERVICES
IN THE PUBLIC SECTOR
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Key Stakeholders in the Digital Transformation
PUBLIC
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Key Stakeholders in the Digital Transformation
Working together
PUBLIC
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Provide young and
innovative software
companies with valuable
experience and expertise in
technologies, with no
upfront costs.
Networking startups local
and global ecosystems, like
VCs, angels, incubators,
accelerators, entrepreneur
associations,
to share and learn best
practices.
Stimulate vibrant and
innovative solutions
ecosystems in a way that
complements the shared
values and goals of the
government and community.
Some Critical Success Factors for Ecosystem
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• Personalized and integrated services across agencies
• Location-based information and alerts
• Transparency and digital participation
• Citizen apps and solutions enabled by open data
• New skills and opportunity for all citizens
• Improving government access at all level
What does Digital Government Success look like?
A single, consistent point of entry to
government for all transactions
Interact directly with open
government
Stay up-to-date with daily news
Obtain services in a fair and efficient
manner
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City of Ulm in Germany Uses the Cloud to Engage Citizens in Joint Decision Making
“Deliver an urban policy debate by including citizens early in discussion around projects and initiatives. The scalability of cloud-based services was critical in managing the demand and financial costs of the solution.”
Christian Geiger
Team IT Ulm 2.0
Egypt’s Ministry of Youth &
Sports engages the nation’s
burgeoning young population.
The move is critical to bring this enormously
influential demographic population into the
political fold & to provide Egypt’s youth with
a voice at the polls during elections as well as
engaging them in positive activities like
informing about local youth centers,
competitions, youth trips, etc
Europe’s second-largest port - the
Hamburg Port Authority - realized they
needed to develop systems to help them
make more informed decisions with split-
second timing. They looked to Microsoft
Social Engagement to allow them to
gauge the opinion of citizens about the
port in general.
Hamburg Port Authority
Leverages Social Engagement
Better engagements by harnessing data from many
sources & drawing intelligence, predictive insights
delivering personalization at scale (digital agents,
bots, speech recognition, IoT, etc).
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Smart Working Initiative to
improve employees efficiency and
meet new austerity conditions
The Smart Working initiative is enabling
the Italian Ministry focused on Protection,
insurance & injuries at work (INAIL) to
really gain in efficiency through enhanced
collaboration, communication & mobile
working… particularly key as austerity
measures was driving overall resources –
including people – drastically down.
The UK Underground empowers its
staff with mobile computing to
improve its services
‘’To be able to provide our engineers with devices
to access information they need at the right
point of use, in real-time while working in the
field, us critically important to us’.
Adrian Davey
Head of IT, JNP
Tube Kines
Enabling the ‘Mobile Postman’
to drive new levels of efficiency &
service.
The Polish Post is undergoing a huge
transformation. One of their key strategy is to
provide their Postman with they digital access
to their data in real-time, as well as performing
collaboration tools for their internal employees.
Fueling collaboration, productivity, agility
and mobility, while mitigating risks. Eg.
Facilitating Smartworking; dynamic dash-
boards with customized visualization, social
conversations, etc
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With two rivers & high rainfall, the City of Breda
needed a comprehensive water management
system. Now, it can analyze & visualize massive
data collected by sensors and pumps around the
city and even predict pump in real time. Citizens
participate by sending water observations through
social media. The city has reduced maintenance
costs and is better able to prevent flooding.
The City of Breda (NL) prevents flooding
with the cloud
Save time, increase efficiency & streamline
collaboration in Kuwait Ministry of FinancePublic treasury, international economic cooperation,
state employee housing, supervising state revenue
& preparing budgets… generated 3+mio docs/year .
The Ministry decided to implement: 1) remote working,
2) digital signature, 3) document-management
4) collaboration tools for file sharing & joint work
“Before, it took 3 to 5 days to get a response to a
request from one department to another. Now, we
can have it reviewed, initialed, forwarded & approved
in a matter of minutes.”.
City of Helsinki Bus Firm cuts
Fuel Use & offers Improved
Transport“Using Microsoft technologies, we
have decreased fuel consumption
by 5 percent, improved our drivers’
performance, and increased rider
satisfaction by 7 percent.”
Michael Andersson, Helsinki Bus
Technical Director
Better governance, transparency,
accountability, avoided redundancy,
cheaper service, adaptability to
circumstances (IoT shifting from reactive
to proactive, advanced analytics, cloud…
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“This year, taxpayers relied on new technologies, which made the
application simple, intuitive and easy to use. In addition, they benefited
from great support from the SAT staff, who each day offered an efficient
& transparent service: this is a great example of technological
innovation & human talent working together for the growth of Mexico.
During the annual tax season, the federal agency processes millions of
documents from both individuals and businesses. SAT used the
Microsoft tax collection application to process 100 percent of online
tax returns this year—with zero downtime and no major incidents.
Mexican Tax Authority (SAT) transforms their processes leveraging technology
Reinventing Barcelona with Technology: spur economic
growth, increase efficiency, improve citizen quality of lifeBig Data for Insights: they leveraged public data from social networks
/mobile apps to understand citizen & tourists needs eg traffic patterns,
placing public bike stations or security cameras, adding ATMs…
‘BiGov’ City Indicators: they increased transparency, designing a
dashboard for staff & citizens, providing near-real-time 120 KPIs eg
public bike or bus route usage; econ. indicators; demographics, etc.
Leveraging Open Data: “Open Data is the material for new business in
a city,” says Luis Sanz Marco, IT Director. “We will support economic
development with all the data we can supply.”
Personalized Citizen Services to Foster Engagement: recording
history of interactions with citizens incl. via social media, sharing with
all departments, and designing a proactive and personalized approach.
Re-inventing or improving Services & ‘business’
models using digital content, providing new
insights, new data (info, social or interactive
content), new ability to share, enabling the ‘no
silos’ agility & citizen experience
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Smart
Fully Digital
Data-Centric
Open
E-Gov.
MATURITY LEVEL 1
INITIAL
2
DEVELOPING
3
DEFINED
4
MANAGED
5
OPTIMIZING
Value FocusCompliance,
efficiency
Transparency and
opennessConstituent value Transformation Sustainability
Channel Strategy PortalGovernment as a
platformNongovernment channels Truly multichannel
Automation replaces
portals
Leadership CIO/CTO CDO Departments CIO and departments(New)
CIO
Technology Focus SOA Open data, open service Open any datas Things as data Smart machines
Sourcing Strategy Mixed Re-insourced, cloud first Multisourced Partner sourced Outsourced
Key Metrics% Services
on line% Open data
Number of data-driven
services% Data from things % Decrease of services
Gartner Digital Government Maturity Model - Source: Gartner (Sept 2015)
BUSINESS MODEL
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Smart
Fully Digital
Data-Centric
Open
E-Gov.
MATURITY LEVEL 1
INITIAL
2
DEVELOPING
3
DEFINED
4
MANAGED
5
OPTIMIZING
Value FocusCompliance,
efficiency
Transparency and
opennessConstituent value Transformation Sustainability
Channel Strategy PortalGovernment as a
platformNongovernment channels Truly multichannel
Automation replaces
portals
Leadership CIO/CTO CDO Departments CIO and departments(New)
CIO
Technology Focus SOA Open data, open service Open any datas Things as data Smart machines
Sourcing Strategy Mixed Re-insourced, cloud first Multisourced Partner sourced Outsourced
Key Metrics% Services
on line% Open data
Number of data-driven
services% Data from things % Decrease of services
Gartner Digital Government Maturity Model - Source: Gartner (Sept 2015)
BUSINESS MODEL
United Nations
Sustainable
Development
Goals
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With Opportunity
Come Challenges
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Case: Optolexia
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Microsoft Cloud for Global Good: https://news.microsoft.com/cloudforgood/
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How can you begin your Digital Government Transformation?
Develop a shared vision
with your constituents
and citizens of what
success will look like for
you
Growth Hack your Vision
• ISO 37120
• 100RC Resilience
Model
• Gartner Digital
Maturity Model
• Data Governance &
Classification
Workshops
Organize your thinking
• Establish your own
Digital Governance
Board
• Communicate your
learning
collaboratively
• Trusted Data
Collaboratives
Create Governance
Define a discrete POC
that is aligned to your
most pressing “shock”
(e.g. Ice
Storms/Flooding) or
“Stressors” (e.g.
Immigration or Aging
Population)
Think Big, Act Small
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Digitally TransformedCities and Countries
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