digital engagement egovernment
DESCRIPTION
Digital Engagement eGovernment presentation delivered by Rubiem at the Connect 2 Connect Summit 2014, TanzaniaTRANSCRIPT
PURPOSE
A Leader in High Value Consultancy Services in Africa
VISION
Sincerity - Honesty - Passion - Excellence
VALUES
CORPORATE PROFILE – CURRENT FOOTPRINT
We set up an office with local partners in every countrythat we operate. This ensures skills transfer,empowerment and job creation.
We aim to cover the whole of Africa growing from the SADC region.
We have Offices and Operation in 1. South Sudan, 2. Malawi, 3. Mauritius, 4. Mozambique, 5. Namibia, 6. South Africa, 7. Swaziland, 8. Zimbabwe, 9. Tanzania
What is e-government
It is the transformation of government
to provide Services to the Citizens & Businesses
through Information & Communication Technologies
e-governance is defined as the application of electronic means in
the interaction between government and citizens and government
and businesses, as well as internal government operations to
simplify and improve democratic, government and business
aspects of governance.
Gartner, formulated a four-phase e-governance model.
This e-governance model can serve as a reference for governments to position where a project fits in the overall evolution of an e-governance strategy.
Figure 2: E-governance Maturity Model(Gartner, 2000)
Phase Information
Increasing value to Citizen / Business
Increasing complexity
Phase Interaction
Phase Transaction
Phase Transformation
E-Government Model
Phase 1: Information
Being present on the web
Providing the external public (G2C and G2B) with relevant
information. The value to the public is that government
information is publicly accessible; processes are described and
thus become more transparent, which improves democracy and
service.
E-Government Model
Phase 2: Interaction
The interaction between government and the public (G2C and
G2B) is stimulated with various applications. People can ask
questions via e-mail, use search engines for information and are
able to download all sorts of forms and documents.
Phase 3: Transaction
The complexity of the technology is increasing, but customer
(G2C and G2B) value will also be higher.
Internal (G2G) processes have to be redesigned to provide
good service.
Complete transactions can be done without going to an
office.
E-Government Model
Phase 4: Transformation
All information systems are integrated and the public can get G2C
and G2B services at one (virtual) counter. One single point of
contact for all services is the ultimate goal.
Thinking big is required to set the overall vision and objectives of
e-governance. Starting small is essential to create instant success
and keep a positive driving force, both internally and externally.
E-Government Model
Scaling fast is only possible with a profound strategy that
secures that:
• all necessary resources are available in time
• bottlenecks are known and taken care of
• project planning and phasing is aligned with the overall
vision and objectives.
E-Government Model
• e-Government– Transformation of Government
– Modernization of processes & functions
– Better delivery mechanisms
– Citizens are recipients
• e-Governance– A decisional process
– Use of ICT for wider participation of citizens
– Citizens are participants
E-Government Model
Examples of e-Services – G2C
• Birth Certificate
• Health Care
• School Admission
• Scholarships
• e-Learning
• Examination Results
• Employment Services
• Vehicle Registration
• Driver’s License
• Passport/Visa
• Agriculture
• Land Record
• Property Registration
• Marriage Certificates
• Taxes
• Utility Services
• Municipality Services
• Pensions
• Insurance
• Health Care
• Death Certificate
Examples of e-Services – G2B
Close
Expand
Operate
Start-up Explore
Opportunities
•Approvals
•Permissions
•Registrations
•Returns
•Taxes
•Permits
•Compliance
•Approvals
•Permissions
•Project Profiles
•Infrastructure
•State Support
•Approvals
•Compliance
Benefits to Government
• Law & Policy-making– e-Government can be a catalyst for legal reform
– Wider & faster dissemination of laws
– Faster & better formulation of policies
• Better Regulation– Registration & Licensing - speedier
– Taxation – better revenues
– Environmental Regulations – better compliance
– Transportation & Police – more transparency
• More efficient Services to Citizens & Businesses– Better Image
– Cost-cutting
– Better targeting of benefits
– Control of corruption
The Four Pillars of eGov
Peo
ple
Pro
cess
Tech
no
log
y
Re
so
urc
es
e-Government
Access to Clean Water
Crime
Education
Health Care
Housing
Justice
Literacy
Poverty
Queuing
Social Welfare
Waste Management
… and back at the office
… and those executing work!
Current Reality
• “Less than 10% of strategies effectively formulated are effectively executed” Fortune Magazine
• “40% of all working time in GE is unproductive administration and back office work” Jim Immelt, CEO GE
• In the UK an average 37% of all working hours are wasted – 7.5% of UK GDP potential
• “73% of workers are ‘disengaged’ from their organisation and 19% would happily sabotage it” UK Mercer-Gallup Survey
• “Pitching up for work is no accomplishment” Dr Michael Hammer
Country xxx …?
• “We don’t deal with it at Head Office”
• “I submitted applications at 3 different offices and have yet to receive a reply”
• “It’s like the Bermuda Triangle…”
• “I’ve been waiting at hospital outpatients for 8 hours ”• “They closed the counter in my face to break for lunch”
• “Why can’t they tell me when my application is ready?”• “Go to the 3rd floor…”• “We’ve been waiting in the queue since 5:30 this
morning”
• “Eish! No power!”• “Sorry, the computers are down”
Economist, May 3, 2000
Economist, Dec 3, 2011
The Hopeful Continent: Africa rising
Conclusion
Quoting Nigeria’s Communications Technology Minister, Dr
Omobola Johnson.
“ICT holds hope of a better future for the African continent”
Thank You