digital divide emg tech camp 10 2014
TRANSCRIPT
DIGITAL DIVIDE:
Anna Souannavong, Webster Public Library
Not then, but now
Digital divide redefined
Barriers
What’s happening in the gap
What it means
What side are you on?
The term digital divide refers to the gap between people who have and do not have access to digital technology.
Computers
Internet
Mobile phones/devices
How was the Digital Divide defined?
The term digital divide now refers to the gap between people who have and do not have knowledge and interest in digital technology.
How can we define it now?
Lack of knowledge/interest
Lack of training/skill sets
Privacy and security
Mentality
Barriers
LESS of “I can’t” and
MORE of “I don’t wanna.”
PATRON STAFF
• Oh boy, what now?
• Let me see if “You know who” is here to answer that
• Ummm… .. .. .
• Sorry, we don’t offer that service here, but let me see who does.
• Let me see how I can help.
• Oh here, sit.
• I’ve never done it, can you just do it?
• I’m too old, I don’t want to learn.
• Can you help me?
• I have a problem
• Something’s wrong with your computer
Digital
“As the old familiar formats become less available and more information and entertainment goes digital, those in their 50s,60s and beyond can become marginalized if they don’t pick up computer skills. They must learn!”Source: http://www.nypl.org/blogs/subject/digital-immigrants
Systems & Software
Software
Microsoft Office 2010, 2013, 365
Adobe Creative Suite Graphic design
Video editing
Web development applications
Envisionware MobilePrinting
Library Document Station
Operating systems
Microsoft Windows
iOS
Platforms & Services
Books Print, Nooks, Kindles, Tablets Overdrive
Video Streaming Overdrive, Netflix, Hulu
Music CDs, MP3, iTunes Freegal, Pandora, SoundCloud
Foreign Languages Print, BOCDs, Databases Pronunciator, Mango
Information & Research Print reference Databases
Paradigms in input recognition
Keyboard & mouse
Touchscreen
Voice/speech
Visual & facial
Self checkouts & Kiosks
Public service forms & information
Tax forms and booklets
Educational applications & forms
Financial assistant applications & forms
Health & Medical forms & information
Employment applications & information
AVAILABLE ONLINE (ONLY)
Embrace
Adopt
Master
Apply & Guide
OUR ROLE:
“I don’t wanna” “How can we help?”
Questions/Comments