Government 2015

Productivity and Growth n Operational Efficiency n Service Delivery n Citizen EngagementEMBRACING THE POWER OF DIGITAL TO IMPROVE:

Main Summit: 27-28 October 2015 • Pre-Conference Workshops: 26 October 2015Venue: Mercure Sydney

www.digitaldisruptiongov.com.au

INSIGHTS FROM 40+ LEADERS INCLUDING:

Xavier HughesChief Innovation Officer, US Department of Labor and Member, President’s Innovation Council (USA)

Timo ValliDirector General, Ministry of Commerce and Finance and former GCIO (Finland)

Glenn KingCEOService NSW

Charles McHardieGeneral Manager, Strategy, Architecture and Shared Services, Department of Human Services

Victor Dominello MPMinister for Innovation and Science, NSW

Claire FooCIODepartment of Environment, Land, Water and Planning

Colin McCririckCTO, Health Servies, Information Agency, Department of Health

Cat MatsonChief Digital OfficerBrisbane Marketing

David BrayCIO, Federal Communications Commission (USA), 2015 Eisenhower Fellow and Visiting Associate at the University of Oxford on Cyber Security

Leanne FryChief Digital OfficerFair Work Ombudsman

Richard HostCIONSW Fire & Rescue

Australia’s Premier event on Digital Disruption for the Government and Public Sector:n Addressing the impact of digital disruption on the government’s role as an enabler of productivity and growth

n Harnessing digital technologies to improve operational efficiencies and reduce cost

n Delivering seamless and quick services to meet citizen expectations

n Building agility and responsiveness within organisational structures

n Developing capabilities and skills to drive successful transformation

n Failing cheaply and quickly to mitigate the risks and increase risk appetite

n Creating a culture of innovation and change

SUPER EARLY BIRD DISCOUNT AVAILABLE!Register by 14 August 2015, and save $1,100

William MurphyDeputy Secretary, Service Innovation and StrategyOffice of Finance and Services

Event Partner:

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n Thought leadership from the biggest disrupters in the public sector and government: They will tackle issues including driving change in a traditionally risk averse setting, building capabilities for transformation and effectively using digital technologies

n Insights from digital transformation architects from overseas:• Xavier Hughes, Chief Innovation Officer

US Department of Labor and Member, President’s Innovation Council (USA)

• Timo Valli, Director GeneralMinistry of Commerce and Finance and former GCIO (Finland)

• David Bray, CIOFederal Communications Commission (USA), 2015 Eisenhower Fellow and Visiting Associate at the University of Oxford on Cyber Security

n How to think and act like start-ups: Meet the entrepreneurs; featuring insights from the founders and CEOs of Moneyplace, AirTasker and Tyro

n Ideas and insights from disrupters in the private sector from MasterCard and NewsCorp

n Setting up an innovation hub: Visit to ‘The Hive’ Westpac’s innovation hub

n 40+ speakers representing Executive Leadership, CIOs and CDOs

And much more....

Welcome to Digital Disruption for Government 2015Dear Colleague,

Australia has one of the highest rates of mobile penetration in the world. Back in 2010 only 24% of citizens had a mobile. Fast forward to 2015 and that number is 78% and rising. This has naturally led to an explosion in the demand for digital channels for government services.

With the private sector already experiencing the effects of digital disruption, the public sector’s future is at risk and the time is now for a digital response strategy.

Digital disruption is no longer a choice. It is a necessity.

The government and public sector needs to undergo a drastic digital transformation to ensure effectiveness of service delivery and ease of compliance to improve cost effectiveness internally and facilitate productivity within the larger economy. This presents a significant challenge to the public sector that is steeped in tradition, deeply conservative and wary of change.

Digital Disruption for Government will investigate the opportunities and threats of disruption. Featuring insights from pioneers and though leaders from federal, state and local government agencies who are paving the way to the digital age. It will also feature case studies from leading innovators in the public sector, providing a forum to discuss a roadmap to harness the power of digital in leading a progressive and productive country.

Digital Disruption for Government will address 3 different aspects of disruption, linked to the 3 primary functions of government:

n The role of government as an enabler of economic growth and productivity and how digital disruption is impacting this

n Harnessing digital technology to improve productivity in the internal operations of government departments

n Building citizen engagement and compliance in the face of growing mobilisation and digitisation of the public and private business

Looking forward to meeting you in October.

Kind regards,

Genelee MazarelloConference DirectorDigital Disruption for Government 2015

EVENT HIGHLIGHTS

SPONSORSHIP OPPORTUNITIES

Business leaders, decision makers and important influencers driving mammoth digital transformation projects will be at Digital Disruption for Government.

With Digital Disruption a real threat to their organisations future, they are committed to delivering digital transformation strategies that will build agility, speed, intelligence and innovation. Do you offer solutions that can help the attendees stay ahead of the curve and secure and grow their market share and revenue? If so, the event will provide you a platform to showcase your products and services to those making critical transformation decisions. Contact sponsor branding on 02 9229 2498 or email sponsorbranding@iqpc.com.au to discuss bespoke sponsorship and partnership opportunities.

Fujitsu Australia and New Zealand is a leading service provider of business,

information technology and communications solutions. We partner with our customers to consult, design, build, operate and support business solutions. From strategic consulting to application and infrastructure solutions and services, Fujitsu Australia and New Zealand have earned a reputation as the single supplier of choice for leading corporate and government organisations. www.fujitsu.com.au

ABOUT OUR SPONSOR:

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Government 2015MEET THE SPEAKERS

Xavier HughesChief Innovation Officer, US Department of Labor and Member, President’s Innovation Council

Michael WalshCEOeHealth NSW

David BrayCIO, Federal Communications Commission (USA), 2015 Eisenhower Fellow and Visiting Associate at the University of Oxford on Cyber Security

Timo ValliDirector GeneralMinistry of Commerce and Finance and former GCIO (Finland)

Victor Dominello MPMinister for Innovation and Science, NSW

Senior RepresentativeDigital Transformation Office

Charles McHardie, General Manager, Strategy, Architecture and Shared ServicesDepartment of Human Services

Grantly MailesDeputy SecretaryDepartment of Industry and Innovation

Stephen MooreCIODepartment of Employment

Charles PalmerDirector of Information Integrity, Office of the Director GeneralACT Health

Paul ChandleyGeneral Manager, Digital Strategy and EngagementDepartment of Justice

Alan ArthurCIOGoulburn-Murray Water

Glenn KingCEOService NSW

William MurphyDeputy Secretary, Service Innovation and StrategyOffice of Finance and Services

Cat MatsonChief Digital OfficerBrisbane Marketing

Garry WebsterAssistant Commissioner, Revenue Management, ATO

Ian BrightwellCIONSW Electoral Commission

Alvaro MazFounder and Managing DirectorCode for Australia

Pia WaughDirector Analytics & Discovery Layer – Information Layer, Interim Digital Transformation Office

Peter O’HalloranCIONational Blood Authority

Claire FooCIO, Department of Environment, LandWater and Planning

Anne Marie-EliasSocial Change Alchemist and Former Chief DisrupterNSW Collective

Klaus FelscheDirector of Analytics and Risk TieringDepartment of Immigration and Border Protection

Stuart StoyanFounder and CEOMoneyPlace

Tim FungFounder and CEOAirtasker

Jost StollmanFounder and CEOTyro

Martin CollingsVP InnovationMasterCard Labs

Annalie KillianCatalyst for MagicAMP

Amer ChaudaryEnterprise Architecture managerING Direct

Alisa BowenDirector, Digital Product and DevelopmentNews Corp

Leanne FryChief Digital OfficerFair Work Ombudsman

Craig HumphreyExecutive Director, Department of Tourism, Major Events, Small Business and the Commonwealth Games

Kate CarruthersDeputy DirectorData Governance and Business Intelligence, UNSW

Peter StrongCEOCouncil of Small Businesses of Australia

Su McCluskeyCEORegional Australia Institute

Dr Stefan HajkowiczPrinicpal ScientistCSIRO

Jenny DonovanGeneral Manager, Strategic Information and ReportingDepartment of Education

Angela ClarkDirectorDigital Network, ABC

Colin McCririckCTOHealth Services Information Agency

INTERNATIONAL

NATIONAL PRIVATE SECTOR

"Government needs to embrace digital and design services that are simpler and more convenient to use."Malcolm Turnbull, Ministerof Communications and Vivek Kundra, former CIO, US Government

Richard HostCIONSW Fire & Rescue

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WORKSHOP B

11:30-13:30

Identifying the Skills and Capabilities Critical for Digital Transformation and Strategies to Build TheseDigital transformation needs to be driven by individuals with specific skills. Skills that are traditionally part of government organisations or usually attracted to jobs within the public sector. This poses a major challenge because digital transformation can only be effective if lead by the right people with the right skills. But who are these people? What are these skills? And how does the public sector build these?

n Identifying the key skills needed to drive your digital transformation strategy

n Identifying the types of people, qualifications and jobs that match these skills

n Attracting them to work in the public sector

n Up skilling existing staff and building digital literacy

n Empowering ‘Intrepreneurs’n Collaborating with the public sector

and start-up community

Xavier HughesChief Innovation Officer, US Department of Labor and MemberPresident’s Innovation Council

WORKSHOP C

14:30-16:30

Exploring New and Emerging Technologies and Evaluating their Power to Enable Transformation in the Public SectorThis session will explore the new technologies emerging as a result of accelerated, exponential growth and identify the opportunities within them to drive transformation in the public sector. It will also investigate the threats and look at strategies to offset the risks involved.

n An overview of new and emerging technological trends: Internet of Things, Machine Learning, Data

n Examining the scope of data and insights in driving productivity and growth

n Identifying technologies that are critical to your digital transformation outcomes

n Assessing how to incorporate technologies into legacy systems

n Strategies to overcome the risks

David BrayCIOFederal Communications Commission (USA), 2015 Eisenhower Fellow and Visiting Associate at the University of Oxford on Cyber Security

WORKSHOP A

09:00-11:00

Navigating the Process Driven and Risk Averse Government Structures when Driving Digital TransformationThis workshop facilitating by Timo Valli the GCIO who was the chief architect behind Finland’s Digital Transformation journey in 2011. He will address the obstacles posed by the process driven structures when driving digital transformation. He will also discuss the difficulties faced when challenging the status quo and sparking innovation in risk averse and change reluctant setting.

Learning Outcomes:n Defining outcomes for digital

transformationn Identifying the processes that

restrict innovation and digital transformation and how to over come them

n Ensuring that processes are aligned with digital transformation strategy outcomes

n Challenging the status quo Vs. getting buy-in

n Lessons learnt and investigating scope for improvement

Timo ValliDirector GeneralMinistry of Commerce and Finance and former GCIO (Finland)

The pre-conference workshops will be hosted at The Hive, Westpac’s innovation hub and will include interactive sessions and a tour.

PRE CONFERENCE DAYMonday, 26 October 2015

Quick snaps from our Digital Disruption X event in March 2015

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07:30 Registration and morning Coffee

08:30 Opening remarks from the Chair

08:40 Opening Keynote: Driving Growth and Productivity in An Increasingly Digital Economy n Tapping into the potential of data for business growth and productivity n Sparking innovation and encouraging small business n Fuelling the information revolution

Minister Victor Dominello MP, NSW Minster for Innovation

08:55 Defining the Role of the Government and Public Sector in Driving Economic Growth in the Digital Age and Creating a Roadmap for Digital TransformationAs Australia embraces digital it is critical for its leaders to ensure that they are creating the right opportunities and conditions to grow productivity and improve growth. In this opening address, a key leader will address what digital disruption means for the government and public sector as facilitators of growth and the role of digital technology in achieving the vision for the future.

n Addressing digital disruption and its impact on the government’s role as a enabler of growth and productivity n A digital Australia now and the future: Discussing the gaps and opportunities for growth n The role of technology is driving and enabling growth in the digital age n Evaluating current structures and hierarchies: Are they conducive to change? n Drawing up a roadmap for change

Moderator:Grantly Mailes, Chief Technology Advocate, Victorian Government

Panelists:Su McCluskey, CEO, Regional Australia Institute

Garry Webster, Assistant Commissioner, Revenue Management, ATO

William Murphy, Deputy Secretary, Service Innovation and Strategy, Office of Finance and Services

Charles McHardie, General Manager, Strategy, Architecture and Shared Services, Department of Human Services

09:40 Driving a Successful Digital Transformation Strategy and A Roadmap for the Future of Digital in the Public SectorThe Department of Human Services is a pioneer of digital in the public sector. Having rolled out MyGov successfully, it is looking at other opportunities in digital and the possibilities are endless. This session will highlight the internal changes needed to create a successful digital transformation, the major external drivers and indicators of success. It will also look at the challenges and strategies to mitigate the significant risks involved. Most importantly it is investigate the untapped opportunities and a roadmap for the future.

n Digital strategy and managing an effective shift to mobile n Assessing the internal changes needed to drive the strategy n Impact on external stakeholders and opportunities for improvement n An outlook for the future

Charles McHardie, General Manager, Architecture and Shared Services Division, Department of Human Services

10:10 Embracing Digital Technology for Contemporary Service Delivery to Increase Ease of Compliance and Move Towards 100% Compliance – the ATO’s Digital Transformation Journey So FarThe ATO’s primary objective as a business is improve the ease of compliance and access to benefits for its stakeholders. As one of the largest organisations delivering services to technically every member of the workforce that is increasingly mobile, digital disruption presents a great opportunity. The opportunity lies in improving ease of compliance by moving to digital platforms and the benefit of lower operational cost. The current strategy is focused on making the most of these opportunities and improving productivity for its stakeholders. This session will focus on the digital strategy, the challenges of driving change in a large and complex organisation and the objectives for the future.

n Exploring digital channels for contemporary service delivery and working with clients to deliver an improved customer experience n Making the most of cost saving and exploring the self service model n Retooling the organisation and external stakeholders for digital transformation n Harnessing data and analytics for better service delivery n Effectively managing change internally for a smooth transition

Garry Webster, Assistant Commissioner, Revenue Management, ATO

10:40 SPEED NETWORKINGAn effective structured interactive session designed to help you expand your network through one-on-one focused conversations. Bring plenty of business cards.

11:10 Morning Tea and Networking

11:40 Global Megatrends: A Futurist Perspective on Disruptive ChangeA scarcity of natural resources. The challenge to protect biodiversity and the global climate. Rapid economic growth and urbanisation in Asia and the developing world. Changing demographics and an ageing population. The impact of new digital technologies. Consumer expectations for services, experiences and social interaction. An imperative to innovate.

Megatrends are gradual yet powerful trajectories of change that have the potential to throw companies, individuals and societies into free fall. In Global Megatrends author Stefan Hajkowicz identifies these seven patterns of global change and tells a story about how the world will change over the next 20 years.

Dr Stefan Hajkowicz, Prinicpal Scientist, CSIRO

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13:10 Networking Lunch

14:10 Media Case Study: Meeting the Growing Consumer Appetite for Mobile PlatformsNews Corp is Australia’s number one media company, selling 10.4 million newspapers each week, and distributing an additional 6.7 million commuter and community titles. We publish seven of the top ten newspapers sold across the country including the highest selling weekday and Sunday papers. The onset of disruption has lead to the disintermediation of traditional publishers and an increase in consumer appetite for content to be distributed on mobile platforms. This session will investigate the impact of disruption in News Corp and its digital transformation to remain number one.

n Evaluating consumer media consumption and how it is changing n How consumer demand for mobile distribution is impacting capabilities n Identifying key areas to build capability: Skills and technology n The significance of data and data science n Planning for future disruption

Alisa Bowen, Director, Digital Product and Development, News Corp

14:40 The Importance of Partnerships in Driving disruption in the Public Sector: Creating and Fostering Mutually Beneficial Partnerships for Successful Digital TransformationIn some cases digital transformation in the public sector may be held up by limited internal capabilities and technological resources. With restrictive budgets and timeframes, partnerships offer a simple solutions, allowing the public sector to tap into the capabilities and resources from a third party, like a different agency, the private sector and even start-ups. How does one create such a partnership, where do you begin and how do you set it up to be mutually beneficial to both parties?

n Identifying limitations and gaps in your existing set up for digital transformation n Solving the talent and skills shortage n Finding and reaching out to the right partners n Creating and fostering a mutually beneficial partnership

Panelists:Alvaro Maz, Founder and Managing Director, Code for AustraliaMartin Collings, VP Innovation, MasterCard LabsAnne Marie-elias, Social Change Alchemist and Former Chief Disrupter, NSW CollectiveLeanne Fry, Chief digital Officer, Fair Work Ombudsman

15:20 Coming of Age in The Digital Era: How Brisbane is Using Digital in Its Quest to become A New World CityThe City of Brisbane is the largest city council in Australia serving over 1 million people in an area that spans over 500 square miles. As part of its vision 2031, it is focused on becoming a New World City and rising to the top 20 of the World’s Top Independent Cities, improving the quality of life of its citizens, increasing the number of visitors and growing productivity. The city has recognised the power of digital and is using this to drive its 2031 Vision. This session will highlight how the City of Brisbane is leveraging digital disruption to pursue the objective of its 2031 vision.

n City of Brisbane 2031: Goals, objectives and strategy and the role of digital to achieve this n Improving connectivity and digital literacy for a New World City n Overcoming the challenges and collaborating for success

Cat Matson, Chief Digital Officer, Brisbane Marketing

15:50 Becoming Agile to Grow Compliance and Facilitate Productivity in an Increasingly Digital EconomyThe FairWork Ombudsman serves the entire Australian workforce. With the advent of the digital age the impact is twofold, one is an increasingly digital workforce and the other is the new type of employer representing start-ups and other disrupters. With both its stakeholder experiencing a major transition, the Ombudsman has proactively responding by changing its delivery models and client touch point. But most importantly it has realised the importance to anticipating changes and being quick to respond – in other words it has embraced agility. This session will look at the changes that have taken place in the FairWork Ombudsman and its pursuit of agility.

n Assessing the role of digital platforms in improving ease of compliance and productivity n Anticipating change and being quick respond – adopting an agile approach n Building capability and driving change

Leanne Fry, Chief Digital Officer, Fair Work Ombudsman

16:20 Afternoon Tea and Networking

DAY ONETuesday, 27 October 2015

International Case Study: How the US Government is Driving its Digital Strategy to Create Economic Growth and boost ProductivityThe US is undoubtedly a couple of years ahead of Australia in its digital journey, however many of the challenges it faces and has with where Australia is at the moment. This session will also address this shared challenges with insights into what the US has done to overcome them and the lesson we can learn. This session is lead by the US Federal Department of Labor’s Chief Innovation Officer, Xavier Hughes who is also part of the President’s council of Innovation who will give us an insight into how the government is creating new opportunities for economic growth. The Government and executive Office are committed in their belief of digital as an enabler and is dedicated to creating the right opportunities. One of the opportunities lies in open government and open data, which will form a focus of this session. And finally, digital disruption calls for a change in the processes and structures, something that the Australian public sector is grappling with at the moment. Xavier will share the how the US is tackling this.n What are the opportunities of digital and why are they importantn How can digital lead to job creation and productivityn Evaluating open data and open governmentn Addressing the challenges of restrictive processes, policy and procurementn Building partnerships and engaging non-traditional stakeholdersn Attractive digital and entrepreneurial skills

Xavier Hughes, Chief Innovation Officer, US Department of Labor and Member, President’s Innovation Council

12:10

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18:20 End of conference Day 1

18:30 Networking Drinks

STREAM A: INNOVATION AND COLLABORATION STREAM B: BUILDING CAPABILITIES AND SKILLS

16:50 Minimising the Risks of Innovation and Optimising the Impact of Social Innovation in the Public Sector Using Digital Technology and CollaborationThis session is lead by Anne Marie-Elias is a career bureaucrat and disrupter and a firm believer in the power of technology to deliver social outcomes. She will discuss the shared value that can be gained by harnessing digital technology and innovation in the operations of government organisations. She will also address the risk averseness and conservative attitudes towards innovation that currently govern the public sector. Anne Marie will share her experiences of working across departments and from her role as Chief Disrupter with the NSW Collective.

n Opportunities to make a difference and deliver social out comes with innovation

n The risks of not innovating n Overcoming resistance to change in the public sector n Collaborating for social innovation

Anne Marie-Elias, Social Change Alchemist, former Chief Disrupter, NSW Collective

17:20 Staying the Ahead of the Curve: Innovation and PartnershipsThis session will look at how MasterCard continues to be a leader in an industry that is being increasingly disrupted. Innovation and partnerships are critical to being successful. Particular highlights include the MasterCard Labs that continues to push the envelope in the world of payments and transaction. And non-traditional partnerships specifically with the Department of Education in Victoria that is redefining payments in this space.

n Embedding innovation and being a market leader in disruptive times

n Creating a culture of innovation n Case study: Working with the Department of

Education to create a seamless payment system, increasing accountability and reducing risk of loss

n The key to a successfully partnership

Martin Collings, VP of Innovation, MasterCard Labs

17:50 Driving Agricultural Productivity: How Digital Technologies and Automation have drastically Increased the Effectiveness of Irrigation and Led to Improved Agricultural ProductivityThis case study from Goulburn Murray Water goes to show the far reaching influence of digital and the opportunities it creates. The need for significant water savings following the millennium drought was the main driver behind this project with the goal of increasing efficiency of irrigation and reducing the environmental costs of water. By automating irrigation they giving farmers and irrigators more control over the process and also improving the quality of their life.

n Upgrading the irrigation framework using digital technology and automation

n Maximising the use of water and assessing the impact on the environment and the organisation

n Addressing the paradigm shift and social challenges

Alan Arthur, CIO, Goulburn-Murray Water

16:50 Case Study: Empowering and Engaging Customers Using Technology based Platforms and InterfacesIn a bid to reduce costs internally and drive better outcomes for their stakeholders, the National Blood Authority developed two online platforms that have been successfully piloted in the country. One for patients and one for providers. The former is designed to empower patients to take their health and welfare into their own hands, by giving them access to their health records presented in a user friendly manner. This has been rolled out to 600 patients and has lead improved quality of healthcare and positive health outcomes. Internally the project has lead to significant savings for the NBA. The project has been so successful, that the NBA has also been commissioned to work with the Canadian health department on a similar project. This is a big win for a relatively small government department and goes on to show the lasting impact that making the most of your own, limited resources can have for customers and the entire system.

n Designing and developing the interface: Putting an idea into practice

n Gaining acceptance from stakeholders and making them partners

n Working around costs and limited budgets n Re-skilling staff and re-organising teams

Peter O’Halloran, CIO, National Blood Authority

17.00 Speed Disrupts: A Private Sector Perspective, No Nonsense Approach to Disrupting InternallyAmer Chaudary, Enterprise Architecture manager,ING Direct

17:50 Digital Products to Deliver What the Customers Want Not What You Think They NeedThe Department of Tourism, Major Events, Small Business and the Commonwealth Games has a key role in growing Queensland’s economy by contributing to the Government’s goal of doubling overnight visitor expenditure to $30 billion per annum by 2020, and promoting small business development. It is also responsible for managing the government business site, representing 12 agencies, which is one of the main customer touch points for Queensland. Demand for significantly grown in the past few months with over 80,000 new visitors, with a 5% growth expected this year up from 2.4 million last year. Keeping up with rising demand and creating growth is no easy feat and has been made possible increasing customer centricity. The department having realized the power of customer satisfaction in driving productivity have embraced a new approach to digital product development, one that goes beyond what one thinks the customer needs to delivering what they actually want.

n Creating a single customer view and embracing customer centricity across 12 different agencies: Strategies, challenges and tools

n Moving away from anonymous users and leveraging data and analytics to gain a better understanding of your customers

n Driving and managing the shift: Skills of the people and technological challenges

Craig Humphrey, Executive Director, Department of Tourism, Major Events, Small Business and the Commonwealth Games

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08:00 Morning coffee

08:30 Opening remarks from the Chair

08:40 Creating an Environment that Encourages Innovative Ideas that can Reap Tangible Benefits in the Government and Public SectorThe government and public sector organisations are conservative and driven by process which often stifles innovation and change. How does one navigate the restrictions, processes and status quo to spark innovation and drive change and how can you use the processes to your advantage and eventually rethinking your operating model

n Refreshing your goals and ensuring that the strategy is aligned to outcomes n Ensuring that business processes are aligned to outcomes n How can technology support these outcomes n Rethinking your operating model n Finding loopholes and using processes to drive change: Is it possible?

Moderator:Kate Carruthers, Deputy Director, Data Governance and Business Intelligence, UNSW

Panellists: Colin McCririck, CTO, Health Services Information AgencyAngela Clark, director, Digital Network, ABCMichael Walsh, CEO, eHealth NSW

09:20 Redefining the Role of the Government as a Enabler and Driver of Economic Growth and Development in the Digital AgeThe government’s primary function is driving economic growth and development. The onset of digital disruption has presented several challenges to government agencies and departments, threatening existing processes and status quo. However it also presents new, previously untapped opportunities for development and growth. This session will address the role of government in these changing times and the impact of digital disruption on policy.

n Reassessing the role of government in driving economic growth, development and productivity n Addressing and mitigating the barriers of digital productivity n Impact of digital disruption on policy n Using data and analytics in policy n Leveraging government owned data to boost productivity across sectors and its implications

Representative, Digital Transformation Office

10:00 Finland Digital Transformation Roadmap and Journey so Far: Strategy, Implementation, Successes, Challenges and Lessons LearnedFinland began its digital transformation strategy in 2011 with the goal of achieving ‘zero administration’. This meant, service delivery that was seamless and intuitive and that can be accessed by citizens and businesses ‘without a thought’. Why was this important to the government? 2011 wasn’t the best time for the Finnish economy, facing the after effects of the global economic crisis, sanctions on its largest exporter and an aging population. The government realised the potential of digital as an enabler of productivity and creator of new opportunities – deciding to invest in a digital revamp. This was a mammoth project and the risks huge, with over 2000 government departments and 300 municipalities involved. Timo Valli, GCIO at the time was the main architect of the change. He will share his experience of drawing up and implementing this revolutionary project.

n Changing the mindset and gaining buy-in of the stakeholders: government department, employees, citizens and businesses n Navigating the mysteries of the political process n Building capabilities: Skills and technology n Working with a restrictive budget and grand objectives n Answering questions about cyber security and risks n Journey so far and plan for the future

Timo Valli, Director General, Ministry of Commerce and Finance and former GCIO, Finland

10:45 Morning Tea and Networking Break

11:15 Redefining Service Delivery, Restoring Trust and Improving Transparency Through Digital: The Service NSW StoryNSW Government launched Service NSW in 2013, giving the people of NSW a new and easier way to access government transactions and information. Service NSW has been shaped by customers, who want easier access to government services, faster service and a single point of contact. Service NSW is also working to improve the digital experience for customers with more transactions being made available online. Glenn King will share his insight into the inner working of Service NSW, the role of digital and the journey moving forward.

n How digital has been crucial in restoring trust among the customers n Investigating transparency of service n Setting up a framework and KPIs for customer experience n Operational execution for service excellence n Engaging customers

Glenn King, CEO, Service NSW

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“The Budget Paper’s reveal that some $254.7 will be sunk into the digital rehabilitation of the public service.”Government News

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11:45 Investigating iVote: How the NSW Electoral Commission is Using Digital and Mobile to Capture More Votes in a Changing Electoral Landscape The electronic voting system was first rolled out in 2011 for the State General Election to enable voters who are blind and with low vision to cast an independent vote, and also included those with other disabilities, outside NSW on election day or live more than 20 km away from the nearest polling place. The reach and impact of iVote has increased drastically over four years from 46,000 votes in 2011 to 285,000 votes in 2015, now accounting for over 5% of the voters. The Commission is currently focused on tapping into the potential of iVote such as increasing process efficiency, improving turn out and reducing errors and costs. n Improving iVote and exploring the challenges of a changing electoral landscape n Working effectively with the stakeholders n Discussing concerns about cyber security and trust12:15 Digitizing Healthcare for Improved Patient Outcomes This case study from the ACT healthcare directorate will uncover how digital technology is being used to drive better patient outcomes. Using mobile and data effectively for an improved clinical results and operational efficiencies. This session will address the challenges of the digital transformation learnt and strategies that have been employed to overcome them, the lessons learnt and plans for the future. n Developing a digital transformation roadmap – Outcomes must comply with Health Records and Privacy Act as well as providing timely patient data to the right people n Building skills and capabilities to drive change – SFIA codes and ‘KIS’ (keep it simple) with small steps as the users grow used to the technology on different platforms n Using a common secure cloud facility that can be accessed via API or direct browser comms from Apps : some overview case studies: 1. Elective surgery 2. Health Building Plans 3. Ambulance Service

4. Prescriber management5. GP Referral facility6. Ad-Hoc patient data interchange

7. Surgeon and specialist photo transmission8. Fire and ambos

Charles Palmer, Director of Information Integrity, Office of the Director General, ACT Health

12:45 Tactical Strategy for an Effective Digital First Plan: Promoting the Digital Agenda, Gaining Support, Driving a Culture Change for Increased Productivity in the Public Sector Driving a Digital Transformation in the public sector presents several challenges, such as risk averseness, fear of failure, myths about technology and its consequences. Leadership and the tactics employed to drive this are key. It is important the best way to get buy-in and support quickly, bust these myths and step up the organisation for digital transformation. The Department of Environment, Land, Water and Planning, Victoria has embarked on a Digital First Strategy that is heavily backed by the Secretary, in a bid to foster innovation for increased productivity and better service delivery. The CIO and Director of Corporate Communications are driving a digital first strategy backed by the secretary with the aim of increasing productivity through innovation. This session will look into the strategy, challenges and navigating the risk averse and change reluctant environment of the public sector. n Focusing on customer centricity n Failing quickly and cheaply n Demonstrating quick wins for buy-in and support n Addressing the challenges of dealing with a convoluted and counter-productive tendering and procurement system

Claire Foo, CIO, Department of Environment, Land, Water and Planning

13:15 Networking Lunch

14:15 Meet the Entrepreneurs: what can the Public Sector learn from the Individuals behind Successful Start-ups The panel brings together the people behind successful start-ups that are disrupting their industries. The founders of MoneyPlace, Airtasker and Tyro will share their journey so far. How they built on an idea and monetized innovation. They will share insights on how they continue to push the envelope in industries that are being rapidly disrupted. Secondly they will discuss the impact of regulation on their progress and the need for open dialogue between the government and start-ups to ensure continued economic productivity and growth. n Addressing the paradigm shift of disruption n Monetising innovative ideas n Sustaining and growing innovation n The impact of current regulation on the progress of start-ups n Opening up dialogue with the public sector to spark innovation and sustain growth n A roadmap for the future

Moderator: Peter Strong, CEO, Council of Small Businesses of Australia

Panelists Stuart Stoyan, Founder and CEO, MoneyPlace Tim Fung, Founder and CEO, Airtasker Jost Stollman, Founder and CEO, Tyro

DAY TWOWednesday, 28 October 2015

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How can the Government and Public Sector Keep Up with Accelerating, Non-Linear Change: Identifying The Threats and Opportunities and Being one Step AheadThis session will look into the forces of digital disruption. The government and public sector like most businesses and incumbents are familiar with change, however when it comes to the non-linear, accelerating change it’s a force that is misunderstood and for that reason even more disruptive. This session will investigate disruptive forces, the threats and opportunities. It will investigate how the government and public sector can tap into the potential of disruptive technologies like machine learning to stay ahead, as an enabler of productivity and improve operational efficiencies. It will also address the challenges and risks involved with cyber security and legacy IT systems with a view of drawing up a roadmap for change.n Understanding non-linear change and its impact on the economy and the governments role as an enabler of productivityn Addressing disruptive technologies and the opportunities and threats they present: Machine learning, Data, Software as a service, Mobilen Mitigating cyber security risks and fear of failuren Being an intrepreneur within the government, sparking innovation and sustaining disruption to rive improved outcomes

David Bray, CIO, Federal Communications Commission (USA), 2015 Eisenhower Fellow and Visiting Associate at the University of Oxford on Cyber Security

15:00

T: +61 2 9229 2437 n F: +61 2 9223 2622 n E: Jose.mirandagarcia@iqpc.com.au î 10

Government 2015

17:45 End of Conference

STREAM C: INNOVATION AND COLLABORATION STREAM D: DATA AND INSIGHTS

16:15 Digital as an Enabler of Citizen Engagement and Improved Service DeliveryThe Department of justice in Victoria is committed to pushing the envelop when it comes to digital disruption. They set off on a digital strategy 3 years ago with a view of creating a better citizen experience and increasing efficiency by improving outward facing functions and internal transactions. Having completed its second year which focused on building digital capability, the department is currently planning for year 3. This session will focus on the digital strategy and highlight 3 case studies that have sprung from that and plan for the future.

n Changing models and the paradigm shift n Building capabilities: skills and infrastructure n Pushing agility n Co-design of internal structures and service delivery

Paul Chandley, General Manager, Digital Strategy and Engagement, Department of Justice

16:45 Empowering Employees to be Digital Champions and Agents of ChangeInnovation and digital transformation involves technical skills that most incumbents do not traditionally capitalise on. Digital transformation call for you to rethink the skills that are important to your organisation and delivering its objectives. You also need to encourage ideas to spark innovation and inspire collaboration. How do you empower your employees to be agents of innovation?

n Identifying the skills that you need to drive digital transformation and achieve your outcomes

n Training and reskilling your staff to be agents of change n Creating platforms and forum for collaboration n Inspiring ideas

Annalie Killian, Catalyst of Magic, AMP

17:15 Harnessing the Power of Digital to support Job Creation, Facilitate Business and Improve Socio-Economic IndicatorsThe primary role of the government is to be an enabler of productivity and driver of growth. In an economy that is faced with significant disruption, how can the government ensure that it continues to support industry?

n Understand disruption in the private sector and how it will impact the economy in the long run

n The perils of protectionism n Collaborating with incumbents and disrupters

Pia Waugh, Director Analytics & Discovery Layer – Information Layer, Interim Digital Transformation Office

Investigating the Depth and Scope of Opportunity of Data and Potential for Better Student OutcomesThe Department so much data from schools and education providers across the state but it was heavily siloed and therefore of little use. Two years ago it embarked on a journey to consolidate all the siloes and organise its data in a way that will provide a story and narratives that can be used to make better decisions and drive improved student outcomes. This session will explore the journey so far, their strategy, challenges and plans moving forwardn Building capability to execute the consolidation of the siloesn Applying analysis to obtain relevant insightsn Addressing privacy and cyber security concernsn The opportunities of consolidating data from all departments

Jenny Donovan, General Manager, Strategic Information and Reporting, Department of Education

Investigating the Impact of Predictive Analytics in Disruptive times: A Case Study from NSW Fire and RescueNSW Fire and Rescue have recognized the potential of predictive analytics and information management in improving their primary objectives, of ensuring public safety. They are currently prototyping a system of predictive analytics that will be rolled out with a view of stopping fires before they even happen. This is one of the many projects they are working on, including software as a service and mobility strategy to improve operational effectiveness and improve citizen outcomes.n Identifying opportunities within technology and how it can

enable outcomesn Building a strategy to manage and mitigate risksn Power of integration

Richard Host, CIO, NSW Fire and Rescue

Closing the Information Loop to Improve Efficiencies and Boost Job PlacementsThe Department of Employment’s main objective is to improve job placements and reduce unemployment. They are currently using digital technologies to tap create more opportunities to drive job placements. By moving mobile and digital platforms the department has created a single information view that increases efficiencies by reducing red tape that curbs productivity. Thus enabling their case managers to focus on the bottom line – placing more job seekers. On the other hand the are using mobile apps to engage job seekers in the process and drive them to become more involved.n Using information systems and data to improve efficiencies

of case managersn Using apps and mobile platforms to engage job seekersn Usability Vs User experiencen Exploring and identifying new opportunities in digital

Stephen Moore, CIO, Department of Employment

DAY TWOWednesday, 28 October 2015

15:45 Afternoon tea and Networking

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Government 2015Main Summit: 27-28 October 2015Pre-Conference Workshops: 26 October 2015Venue: Mercure, Sydney Central, Sydney, NSW

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The Mercure Sydney is the official hotel for the Digital Disruption for Government 2015 event and they have negotiated event rates specifically for attendees of this event.

To take advantage of these rates, contact the hotel and quote: IQPC or go to www.digitaldisruptiongov.com.au and click on the Venue & Accommodation page for a direct link to rates.

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WHEREMercure Sydney818-820 George Street, Sydney

Ph: 02 9217 6666

Web: www.mercure.com/Sydney

WHEN?26-28 October 2015