digital devops | end to end visibility of agile and operations
TRANSCRIPT
W E B I N A R , J U N E 2 1 S T
Digital DevOps |End to end visibility of Agile and OperationsDigital IT with ServiceNow webinar series| part 6
2 | Copyright © 2021 Deloitte Poland Webinar: Digital DevOps | End to end visibility of Agile and Operations
Our speakers:
Łukasz MisiarzDirector, ServiceNowPractice, Deloitte
Tomasz SuchanekManager, ServiceNow Practice, Deloitte
3 | Copyright © 2021 Deloitte Poland Webinar: Operational Transparency and Performance Management
Jan 18 2021, 3 pm CEST Apr 19 2021, 3 pm CEST June 21 2021, 3 pm CEST
IT Transformation SeriesDon’t miss coming webinars.
End to end visibility of on-prem and cloud infrastructure with CMDB
Feb 15 2021, 3 pm CEST Mar 15 2021, 3 pm CEST
Data Driven Transformation -Project, Programand Portfolio Management
Digital Governance, Risk and Compliance
Operational Transparencyand Performance Management
Digital DevOps |End to end visibility of Agile and Operations
> Now online > Registered > Recording> Recording > Recording
4 | Copyright © 2021 Deloitte Poland Webinar: Operational Transparency and Performance Management
ServiceNowCompany & Platform
Guided Tours
Virtual Agent
Service Portal
Service Catalog
Knowledge Mgmt
Notify
Push
Mobile
Connect
SupervisedMachine Learning
Workflow
Flow Designer
Integration Hub
Orchestration
CMDB
Visual Task Board
Anomaly Detection
Actionable Analytics
Time Series
Database
PeerBenchmarking
Customer Svc, Mgmt.
Incident
Problem
Change
Release
Asset
Cost
Walk Up
CSI
DelegatedDevelopment
AutomatedTesting
ServicePortal
DesignerStudio
Case & Knowledge
Employee Service Center
Employee Document
SecurityIncident Response
Vulnerability Response
Trusted Security Circles
Threat Intel
Risk
Policy & Compliance
Audit
Vendor Risk
SW Asset Mgmt
SW Distribution
License ChangeProjections
Demand
ProjectPortfolio
Resource AgileDev
TestMgmt
Financial Planning
FinancialModeling &
ChargingApp
Portfolio
Event Mgmt
Service Mapping
Discovery
Orchestration
Cloud Managemen
t
Operational Intel
ConfigurationCompliance
Bus. Continuity
Finance Ops MgmtCloud based platform
Global standard for managing Technology
New way of work
Platform of the platforms
Excellent user experience
Present at great majority of Fortune 500
Deloitte is the Global Elite Partner
5 | Copyright © 2021 Deloitte Poland Webinar: Operational Transparency and Performance Management
V A L U E T O C L I E N T
Agile Application
PRODUCT OWNER / SCRUM MASTER
• Scrum Program Board
• Agile Dashboards
• Unified Backlog
New Product Development
Now Platform
• Analytics • Reporting • Metrics
• ServiceNow Agile Development application provides overview of all program dependencies, sprint capacity and notifies in case team’s capability is reached
• Unified Backlog allows to assess and include in a sprint any type of record the team may work on
• Agile Workspace through a single page view presents all ticket types assigned to a developer
• Connected with the current Change Management application to enhance and automate release process
Development Team
• Sprint Tracking
• Sprint Planning
DEVELOPMENT TEAM
RELEASE MANAGEMENT
• Developer Workspace
• Unified Backlog
• Release Planning
• Release Backlog
• Change Implementation
6 | Copyright © 2021 Deloitte Poland Webinar: Operational Transparency and Performance Management
Question 1
Full visibility on all aspects of deployment and project tracking in one central placePartial visibility with multiple standalone tools including offline documentation and reportingNo visibility with disconnects requiring manual management and reporting
A
B
C
Do you have a visibility on the Software
Deployment Projects in your organization?
??
??
??
?
7 | Copyright © 2021 Deloitte Poland Webinar: Operational Transparency and Performance Management
Demo
8 | Copyright © 2021 Deloitte Poland Webinar: Operational Transparency and Performance Management
Question 2
Full control with central Change Management process and policies in placePartial control with limited visibility and governance over software deploymentsNo control with all changes deployed outside of Change Management process
A
B
C
Do you have control over software
deployments in your organization?
??
??
??
?
9 | Copyright © 2021 Deloitte Poland Webinar: Operational Transparency and Performance Management
V A L U E T O C L I E N T
ServiceNow DevOps approach
Days/weeks to minutes with automated change approval, chain of custody audit transparency
Connect to CI/CD toolchain Share insightsAutomate Change Management
DevOps Change Request
Risk assessed
Impact understood
Build successful
Unit tests passed
Test coverage >80%
Security tests passed
Auto Approve
10 © 2019 ServiceNow, Inc. All Rights Reserved.
Innovation Portal
Demand
Pipeline $
What-If
Investment
Planning
Enterprise Backlog
Waterfall
Agile
SAFe
Hybrid
Task
Feature
Change
Story
Enhancement
Defect
Automated Change Management
Team Backlog
One Click Audit DevOps Insights, code + CI/CD
Connect to CI/CD toolchain
IncidentProblemChange
Service Portal
PlatformCMDB Workflow Integration
DevOpsITSMITOM SecOpsITAM
Vulnerability
Response
Security
Incident
Threat
Intelligence
IRM
E2E Visibility, Insight & Governance Plan Build Run ServiceStrategy
& GoalsFunding
Service Portal
Work
Requests
Risk
Management
Policy &
Compliance
Vendor Risk
Management
Audit
Management
Business Continuity
Management
Strategic Architecture (APM)
Technology
Portfolio Mgmt.
Capability
Planning
Application
Portfolio Mgmt.
Software
Asset
Management
Hardware
Asset
Management
Lifecycle
Data
Discover SW & Infrastructure
Discovery
Service
Mapping
CSDM
ServicesProducts
Apps
ITBM
Cloud
Management
Cloud
Insights
AIOps
Operational
Intelligence
Event
Management
Dev Teams
11 | Copyright © 2021 Deloitte Poland Webinar: Operational Transparency and Performance Management
IT Transformations SeriesDon’t miss coming webinars.
Jan 18 2021, 3 pm CEST Apr 19 2021, 3 pm CEST June 21 2021, 3 pm CEST
End to end visibility of on-prem and cloud infrastructure with CMDB
Feb 15 2021, 3 pm CEST Mar 15 2021, 3 pm CEST
Data Driven Transformation -Project, Programand Portfolio Management
Digital Governance, Risk and Compliance
Operational Transparencyand Performance Management
Digital DevOps |End to end visibility of Agile and Operations
> Now online > Registered> Recording> Recording > Recording
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Copyright © 2021 Deloitte Development LLC. All rights reserved. Member of Deloitte Touche Tohmatsu Limited
Thank you
Tomasz SuchanekManager, ServiceNow Practice, Deloitte
Łukasz MisiarzDirector, ServiceNowPractice, Deloitte