Nigel Doust, CEOBlackbay

In May 2013, we spent…

hours on social networking sites.

We share over

things on social media sites per week.

smartphone users check their

phones within the first

of waking up.

Among them, say it’s

the first thing they do in the morning.

of

smartphone owners keep their phone with them for all but

of their waking day.

of companies ignore negative

feedback from customers on Twitter

bad review on a

social media sitecan result in

lost customers

of consumers will be influenced

by a social media review when selecting their choice of retailer.

said social media helps them

interact with a brand

said that they felt more

connected to the brand

said that they felt more

allegiance to the brand

don’t respond to comments

respond sometimes

all the time

Jonathan Adams, likes to be called John, has difficulty hearing please knock several times

If Sarah isn't home, please leave at her neighbour at 61 Regent Street

In the digital world your customer is more than an address.

Sarah Smith63 Regent StreetW1B5F6

Jonathan Adams,121 Regent StreetW!B5SB

• Control• Track• Interact

Now you

better, use that information to provide an

at the doorstep

Or …

The

of

Service Apps

Crowd Sourced Delivery Model?

mobile workerssignatures per daydeliveries per year