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Creative Innovation – Customer Satisfaction – Continual Quality Improvement
Digit Map
Created: 08.09.10
2 Creative Innovation – Customer Satisfaction – Continual Quality Improvement
Digit Map
A digit map is a dial plan for a phone to know when an entered number is complete and should be initiated.
When digits are dialed, they will be compared against the digit map patterns and if a match is found, the call will be initiated automatically eliminating the need to press the send button.
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Extension Settings
First select desired extension length. Switchvox supports 3-6 digit dialing. Changing the length does not change existing extensions. This is the setting your digit map uses for dialing extensions on Switchvox. (Extensions > Extension Settings)
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Phone Setup – Digit Map Options
The digit map & timeout fields only need to be changed for custom setups. (System Setup>Phone Setup>Show Advanced Options>Digit Map Options)
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Default Settings
I. Default Digit Map: [0-8]xxx|911|9411|9611|9011xxx.T|91xxxxxxxxxx|9[2-9]xxxxxx|*xx.T|
II. Default Digit Map Timeout: 3|3|3|3|3|3|3|3
Each timeout value represents the timeout, in seconds, for each digit map segment. If there are more digit maps than timeout values, the default of 3 seconds is used. If there are more timeout values than digit maps, the extra timeout values are ignored.
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Digit Map Syntax
Default Digit Map: [0-8]xxx|911|9411|9611|9011xxx.T|91xxxxxxxxxx|9[2-9]xxxxxx|*xx.T|
Define: x = Any digit 0 to 9. T = Matching a timer expiry. . = Any arbitrary number | = Pipe used to separate digit map strings. [ ] = Two digits separated by a hyphen which match any digit between and including the two.
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What it means:
This digit map allows 4-digit extension dialing & requires outbound calls to have a “9” prefix to be dialed, which is trimmed off by the outgoing call rule, with the exception 911:
[0-8]xxx|911|9411|9611|9011xxx.T|91xxxxxxxxxx|9[2-9]xxxxxx|*xx.T|
What it means: [0-8]xxx = A 4 digit extension that starts with 0-8 is dialed immediately. 911 = (Emergency) 911 is dialed immediately. 9411 = (Directory assistance) 411is dialed immediately. 9611 = (Information) 611 is dialed immediately. 9011xxx.T = (International rule) when 011 plus any 3 digits 0-9, plus any additional digits are dialed, the phone waits T seconds for any additional digits and then completes the call. 91xxxxxxxxxx = (Long distance) 1 plus any 10 digits is dialed immediately. 9[2-9]xxxxxx = (Local) Any 7 digit number starting with 2-9. *xx.T = (Feature code) when * plus 2 digits, plus any additional digits are dialed, the phone waits T seconds for any additional digits and then completes the call.
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Phone Web Interface
Phone’s web interface after being provisioned via phone feature pack.
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http://localhost:631/
When using Switchvox phone provisioning (Phone Feature Packs), the phone receives configuration files from Switchvox, which will provide
digit map settings based on the extension lengths.