differences in customer service. ukraine vs finland
DESCRIPTION
This presentation compares two different business cultures - Ukrainian and Finnish.TRANSCRIPT
![Page 1: Differences in customer service. Ukraine VS Finland](https://reader038.vdocuments.us/reader038/viewer/2022100518/5593f3c41a28ab43278b46a8/html5/thumbnails/1.jpg)
Jane Nurmala and
Irina Titarenko.
12LPT1E
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1. D
PROUD OF
YOUR
COUNTRY`S
CUSTOMER
SERVICE?
• «We have a lot of things to be proud of, but , unfortunately customer service is not included to this
list. For example, people often are not satisfied with
CS in shops and cafeterias. Servants are sometimes
rude or they don`t meet their obligations. In Ukraine
CS is not developed as good as in some European
counties ,but we are working on it and I believe, we
will succeed.»
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2. ARE PEOPLE
RUDE, SHY, OR
NICE AND SOCIAL
IN CUSTOMER
SERVICE?
• « As it was already mentioned, sometimes people are
rude. Ukrainians have to study to be responsible,
patient, honest, polite an so on. But that doesn`t mean ,
all of them are bad workers. I`ve seen smiley shop
assistants, pleasant waiters, nice and patient managers,
so situation is not hopeless. »
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3. IS IT COMMON TO
CHAT WITH CUSTOMERS
IN YOUR COUNTRY?
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4.WHAT CAN YOU SAY ABOUT ONLINE STORES?
ARE THEY POPULAR IN YOUR COUNTRY?
“In Ukraine online shops appeared not so long time ago, that
is why people don`t trust them that much.
But every year online shopping become more and more
popular.”
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WHAT ARE WELL-KNOWN UKRAINIAN BRANDS?
DO YOU PREFER HOME COUNTRY BRANDS OR
OTHERS? WHY?
“Yes, we have some, like “BROCARD” - perfume and cosmetics chain
stores, UIA(Ukraine International Airlines)
and “ROSHEN”- International Confectionery Corporation. These
brands/companies are trustworthy and their products and services are good.
However , I often choose brands of other countries, because of better quality,
low price, commercials, curiosity etc.”
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WHAT WOULD YOU LIKE TO CHANGE
CONCERNING CS IN UKRAINE?• Customer`s attitude
• Language skills
• Service at schools
• Service at the markets
• “POKER FACE”
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THANK YOU FOR ATTENTION!
KEEP ON SMILING!