differences between the netherlands and belgium on social media

25
Belgium & Social media Seminarie NKVK - Marketing & Communicatie verschillen NL-BE

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Presentation about Social Media experiences, given on the 12th of september 2013 at the NKVK-seminar on the differences between Belgium and the Netherlands on Marcom Level.

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Page 1: Differences between the Netherlands and Belgium on Social Media

Belgium & Social mediaSeminarie NKVK - Marketing & Communicatie verschillen NL-BE

Page 2: Differences between the Netherlands and Belgium on Social Media

MATTIASVERMEIRE.EMAKINA.ACCOUNTMANAGER.10Y.360°

WELCOME

INDUSTRIESFMCG.AUTOMOTIVE.FINANCE.B2B.TOURISM&TRANSPORT.MEDIA.

DOMAINSATL.BTL.ONLINE.BRANDACTIVION.SALESPROMOTION.SOCIALMEDIA.ECOMMERCE.EVENTS.CRM.EMAIL.

Page 3: Differences between the Netherlands and Belgium on Social Media

EMAKINADIGITAL NATIVE FULL-SERVICE AGENCY

Page 4: Differences between the Netherlands and Belgium on Social Media

SOME REFERENCES

Page 5: Differences between the Netherlands and Belgium on Social Media

Landscape.TeamStructures.Cases.Recommendation.

APPROACH

Page 6: Differences between the Netherlands and Belgium on Social Media

INTERNET USAGE NL BE

CONNECTED 87% 81%

TIME ONLINE 14,8 hours 13,6 hours

NEWS READING 94% 77%

MOBILE CONNECTED 50% 26%

ONLINE SHOPPERS 94% 86%

LANDSCAPE

Page 7: Differences between the Netherlands and Belgium on Social Media

USERS NL BE

FACEBOOK 8,4 M 5,4 M

TWITTER 1,3 M +/- 180 K (2012)

GOOGLE + 800K (visits/m) 47 K

LINKED’IN 3,9 M 1,6 M

SOCIAL NETWORKS

Page 8: Differences between the Netherlands and Belgium on Social Media

TEAM STRUCURES

CostEffective.LessEffective.

MoreErrors.MoreEfforts.

CentralizedCentralize

d Team

Strat + Conv

Page 9: Differences between the Netherlands and Belgium on Social Media

TEAM STRUCURES

Expensive.BetterRelations.

LessErrors.LessCoherence.

Independent Social Team BE-FR

Social Team BE-NL

Social Team

NL

Strat + Conv

Strat + Conv

Strat + Conv

Page 10: Differences between the Netherlands and Belgium on Social Media

TEAM STRUCURES

CostEffective.BetterRelations.

MoreCoherence.LessEfforts.

International Driven

Internat.

Social Team

Team NL

Team BE-FR

Team BE-NL

Strat ConvConv

Conv

Page 11: Differences between the Netherlands and Belgium on Social Media

TEAM STRUCURES

Expensive.BetterRelations.

MoreCoherence.MoreEfforts.

Collaborative modelTEAM

NL

TEAM BE-NL

TEAM BE-FR

Strat + Conv

Page 12: Differences between the Netherlands and Belgium on Social Media

CASES

Page 13: Differences between the Netherlands and Belgium on Social Media

FB EXAMPLE – BONDUELLE (1)

Page 14: Differences between the Netherlands and Belgium on Social Media

FB EXAMPLE – BONDUELLE (2)

RESPONSES0

5

10

15

20

25

30

35

NLBE-FRBE-NL

Page 15: Differences between the Netherlands and Belgium on Social Media

PLATFORM EXAMPLE – YUNOMI

POSTED IN NL, BE-NL, BE-FR

BELGIUM.GREAT WORK OF THE MAKE-UP ARTIST

NETHERLANDS.SCANDAL & COMMOTION BECAUSE OF DISRESPECTFUL

Page 16: Differences between the Netherlands and Belgium on Social Media

FB EXAMPLES – MESSAGES NL

Page 17: Differences between the Netherlands and Belgium on Social Media

FACEBOOK

FASTER EMBRACEMENT

MORE REACTIVE & RESPONSIVE

MORE LIKES & SHARING

FASTER UNLIKE

FASTER COMPLAIN

Page 18: Differences between the Netherlands and Belgium on Social Media

FACEBOOK

SLOWER MARKET

MORE THOUGHT THROUGH

MORE LOYAL

MORE SERIOUS (#FOOD)

FLANDERS vs WALLONIA

Page 19: Differences between the Netherlands and Belgium on Social Media

FACEBOOK

WALLONIA + WIN-SEEKERS+ DIRECT+ MORE PRACTICAL+ DISTRUST TO MAJOR

BRANDS+ FRECH MARKET ORIENTED - PERSONAL SHARING

FLANDERS- ORIENTED TO DUTCH

MARKET+ MORE CREATIVE

Page 20: Differences between the Netherlands and Belgium on Social Media

UNDERSTAND.ME.

CONCLUSION

3VIEWS.TALKRIGHT.

WORDUSAGE.REWRITE.

RELATIONSHIPS.LOCAL.

Page 21: Differences between the Netherlands and Belgium on Social Media

ON THE INTERNET, AND EVEN MOREON SOCIAL NETWORKS, IT’S THE CONSUMER THAT CHOOSES WHO GETS ATTENTION

SO PROVIDE WHATHE/SHE (MIGHT) WANT…

Page 22: Differences between the Netherlands and Belgium on Social Media

CONTENT (WITH ADDED VALUE) IS KING

CONTEXT IS QUEEN

CONNECTION IS THE JOKER

Page 23: Differences between the Netherlands and Belgium on Social Media

THE KEY: CONTEXTIVATION

GIVE THE CONSUMERS WHAT THEY (MIGHT) WANT, WHEN THEY WANT IT, AND HOW THEY WANT IT…

IF YOU MANAGE TO DO THIS, YOU’LL BE THE EMPEROR

FRIEND_________

Page 24: Differences between the Netherlands and Belgium on Social Media

THANK YOUQuestions.Linked’in. http://www.linkedin.com/in/mattiasvermeireMail. [email protected]. http://www.emakina.nl

Page 25: Differences between the Netherlands and Belgium on Social Media

EMAKINABOOKS.INSPIRATION.