dibon remote services

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DB-SIFT ® Intelligent Monitoring Tool Access to DB-SIFT is free with premium services. Check out more details by visiting www.DIBON.com ! " # $

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DB-SIFT®

Intelligent Monitoring Tool

Access to DB-SIFT is free with premium services.

Check out more details by visiting

www.DIBON.com

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DIBON SOLUTIONS.

Empowering People – Talent – Technology

DIBON SOLUTIONS, INC is a multifaceted end to end IT-Solutions provider. DIBON provides its clients various IT services that include Staffing, Outsourcing, Offsite Development and Remote Database support, Remote Operating System Administration and Remote ERP Administration. DIBON excels and takes pride in customer satisfaction and customer retention. Cost- effective services and customer satisfaction are the foundation of our business. DIBON is a Global company with offices at various location within United States and abroad. Outside of United States DIBON has offices in United Kingdom, Canada, Australia and India. DIBON partners with major software and database vendors like Microsoft and Oracle. DIBON has made significant contribution to various aspects of Information Technology. DIBON has a vast experience in diverse Technologies. Find out more about DIBON and its services by visiting www.dibon.com

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REMOTE SERVICES The Goal is to provide Premium Services at affordable costs

DIBON understands the frustration of not being able to find the resources needed to meet your IT deadlines. Recruitment and retention of competent skilled and Industry Certified personnel is a time consuming and costly effort. The demand for the skills is driving up the costs of obtaining and retaining the people who are critical component of the business. DIBON has ventured into Remote Services to precisely address this very same issue. The Remote services offers a variety of services, often the services and offering are custom tailored to accommodate customer’s specific needs. Rather than concentrating on only one specific area DIBON offers specialist in a variety of areas like Database Administration, ERP administration, Network and O/S administration and Offsite Development.

Benefits of DIBON’s Remote Support Services:

� Highly Cost Effective and Budget friendly

� Is not interrupted by staff turnover.

� Is not interrupted by vacations, sick leaves

� Does not shutdown for Weekends or Holidays

� Industry Certified and experienced personnel

� Round the clock service

� High Quality and service

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DIBON’S REMOTE SERVICES

Services Overview DIBON’s Remote services offer companies a variety of high-quality services. The services include

� Database Administration

� Database Monitoring and Tuning

� ERP Administration

� ERP Monitoring

� Operating System Administration and Support

� Offsite Development

� Offshore Development and Support

Remote Services help companies lower their IT costs and help gain corporate-wide efficiency without compromising on the quality of services. DIBON’s state of the art facilities and proficient experts in diverse technologies help provide customers excellent value for money.

We are the Remote Database Administration, Remote Server Management and Remote ERP administration experts.

DIBON’s Remote Services Benefits: � Reduced costs

� Improved Efficiency

� Consistent Coverage

� Multi-Platform Support

� Flexible Agreements

� Guaranteed Delivery

� Reducing Budgets for Database Management

Our Remote Service Administrators can cut your costs and at the same time provide a better and more efficient service that will definitely improve overall efficiency and performance within your organization. We have a dedicated team of Industry Certified support personnel

that can take over the day-to-day operations of your environments.

Costs Less? DIBON-Remote Services offers a comprehensive and cost effective solution to your IT staffing needs. This is not the same as telecommuting where the person is paid no matter if the person is actually working or not. With an onsite staff there are overheads associated with salary, Insurance, and 401K and other packages. The person is also paid for vacation, sick days, holidays, and training days. DIBON’s Remote Services can help reduce some of the costs mentioned above.

With DIBON-Remote Services you pay a set monthly service fee that is, on average, 40% to 70% less than the costs of a regular staff. For that service fee you get 100% coverage by a team of expert personnel with a wide range of database experience. DIBON provides with a dedicated Primary and Secondary support person. This type of coverage ensures continuity and efficiency to the service.

Improve Efficiency? DIBON Remote services provide proactive monitoring and Tuning. This not only ensures continuous availability of the applications and databases, but also a well oiled and tuned system environment. A well tuned system is critical component for high and improved efficiency. DIBON Solutions has a proprietary monitoring tool (DB-SIFT) that it uses to evaluate the performance of the systems and then effectively tune it as per customer’s requirement.

Increasing Corporate Efficiency Smooth, efficient organizations are more productive and more profitable. DIBON-Remote Services precisely work to achieve this. DIBON’s DB-SIFT utility makes sure that the downtime is avoided at all times and the applications or the database don’t bog down causing a loss of productivity. DIBON-Remote Services help add corporate efficiency by providing industry trained and certified professional working remotely as if they are the part of your organization. These consultants bring many years of hands on expertise and knowledge thereby increasing corporate efficiency.

24 X 7 Support One of the largest effects to an organization when new technology is implemented is the on-going operational

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impact that is required to maintain it. For databases that support global companies, this support must go on 24 hours a day, 7 days a week for 365 days every year. The burden is finding, retaining and scheduling the right people for around the clock coverage.

With DIBON-Remote Services this burden is completely removed from your organization. Our team consists of a large group of well-trained specialists with a broad range of experience. Our service provides around the clock monitoring and 24 hour on-call emergency response. There are no more issues about schedule conflicts, no more issues about finding and retaining the right people. We handle it all.

Our standard services include installation of Dibon’s monitoring tool (DB-SIFT) that provide an early warning of problems. The monitoring tool provides alerts that notify the primary and secondary support personnel. Our team can respond to avoid the problem before it even becomes a problem or before it turns unmanageable.

DIBON is a global company. The support personnel are available 24X7X365. For companies looking to reduce costs, DIBON also provides off hours support from its offices in India.

Consistent Coverage DIBON-Remote Services provides a new way of managing your Applications, Operating Systems and Databases. We aren't selling the time of individual support personnel; rather we are selling the efforts of a whole team of experts, for less than you would pay for a full time employee. We work as active, engaged members of your IT team. This ensures consistent coverage through any emergencies that might arise. Primary and secondary support personnel will be assigned as your account. This would ensure continuity and consistency in the Coverage. That primary support person is tasked with learning and supporting your environment on an on-going basis. They provide information and status reports for all supported databases.

Proactive Support DIBON-Remote Services is much more than just a monitoring solution. Our experts are actively involved in tuning your applications, operating systems and databases to get the maximum benefit from your IT investments. Our team is constantly learning as new features and functions associated with your systems. This allows us to guide you through upgrades and

changes without the guesswork. Our primary support person is entrusted to give you a list of suggested changes if required that will help to improve your database environment and then, if you agree, will make those changes happen. This proactive approach helps you to realize as much value from your systems as is possible.

Emergencies Sometimes unexpected glitch can bring down the IT services. You can count on DIBON’s Remote Services for support on any emergency. Our team is there to support you, 24 hours a day, 7 days a week. Each member of our team carries a cell phone and provides overlapping coverage to get you back on your feet fast. With our Monitoring Tools, we are immediately notified via email and phone message if there are any of a series of issues with your applications, database or operating systems. All customer impacts and outages are documented. This ensures that all problems are properly analyzed for cause and that all steps are taken to prevent future occurrences.

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Multi Platform Support DIBON’s Remote Services support Development in all major Technologies including

� Applications development using .Net, Java, XML and other web technologies. Data warehousing applications.

� Oracle Forms and PL/ SQL development. SQL-SERVER development.

We support many of the most widely used relational database environments

� Oracle

� DB2

� Microsoft's SQL Server

We Support all major ERP’s like

� Oracle Applications and Peoplesoft

� SAP

� SIEBEL

We support these databases on various platforms including:

� All flavors and releases of UNIX

� VMS

� Linux

� Windows

Flexible Agreements One of the most important aspects of working with Dibon’s Remote Services is, the customer gets to retain and maintain control. With DIBON, our main focus is providing you with best communication, input and control of the process and services. Dibon follows documented standard operating procedures. Our professionals have been in the trenches for a long time and can provide valuable input into how to make your environments safer, more secure, and less prone to failure. One of our unique Service Levels guarantees an on-going database and applications improvement effort whereby we provide suggestions that help you keep up with the latest advances in technology . At any point if the company realizes the Remote services are no longer required, the service contract can be cancelled with 30 day notice. All service agreements are custom tailored to accommodate customer’s special needs and customer specific requirements.

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DB-SIFT® Intelligent Monitoring Tool

Dibon’s Remote Services Monitoring Tool DB-SIFT was developed at DIBON’s state of the art Labs as a proactive monitoring tool for databases, applications and operating system. DB-SIFT runs on Unix, Linux and Windows systems. It is also capable of monitoring databases like Oracle, SQL SERVER and DB2 databases, ERP’s like Peoplesoft and Oracle Applications and also UNIX and Linux operating systems. DB-SIFT utility has three components. The client piece is installed on the client servers. This piece monitors database and Operating system without needing to have an open connection into client’s network. DB-SIFT monitor all critical components of OS, ERP Applications and Databases in five-minute intervals and have built-in alerts that directly page and e-mail the primary and secondary support person. This component of DB-SIFT gathers performance statistics, space allocation and utilization, objects information etc. and sends it to the centralized repository maintained at DIBON’s Site. This Component’s proactive monitoring ensures uninterrupted O/S and database availability.

The Second piece of DB-SIFT utility is the repository database. This is hosted at DIBON’s secure Data Center. The information gathered by client piece is saved and maintained in a repository database. The Third piece is the Online Portal. Access to this is provided to the clients so that the clients can view monitoring information, look into Trend analysis, Capacity Planning etc. This not only allows the customers to keep track of their profile, but lets them to open service tickets and monitor the activities on the Ticket. DB-SIFT provide the customers a medium to check the historical statistics of the database perform Trend analysis, facilitate capacity planning. We ensure the security of your environment & data by… Establishing an encrypted Virtual Private Network (VPN) that provides secure access at minimal connection costs, by adopting your internal security methodologies to connect to your systems when requested and Restricting access to your network and database connectivity information. Only the Primary and Secondary DBA assigned to your account have access to your database management systems.

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§ Custom tailored for individual Clients.

DIBON charges only for used Service Hours. Additional hours required will be at Blended Contract Rate

SERVICE SCHEME OFFERINGS

SERVICE REGULAR PREMIUM PREMIUM PLUS

OFFSHORE

24X7X365 Support 8 :30am-5 :30pm � � �

24X7X365 Monitoring Optional 8/5 � �

Offshore Support Available Available Available Included

Primary and Secondary Contact Available � � �

Free Basic Systems evaluation � � �

Collect Performance Metrics Optional with monitoring

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Proactive Monitoring and Alert Notification

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Site Visit Rate Reduced Rate Reduced Rate Reduced Rate �

Upgrade/Bug/Tar/Patch Support � � � �

Backup/Recovery Support � � � �

Monitor Logs and Error Files � � � �

Online Ticketing and Management Reports

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Access to DIBON’s Portal for performance matrices

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Total Monitoring Hours § 365 550 550

Total Services Hours. § 135 150 150

Blended Rate in dollars / hour § 70 65 36.5

Annual Cost § $35,000 $45,500 $25,550

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FREE DATABASE AND APPLICATION ANALYSIS

Are you concerned about your ERP applications or databases, security/backup /optimum

efficiency?

Let DIBON-Remote Services expert provide a free check of your databases and applications. DIBON-Remote Services

experts have tremendous experience helping companies optimize their investments. As part of Premium package or

Premium plus Service package, DIBON provides free system checks and provide an analysis summary. Some of the

checks are listed below, the checks could vary with database and ERP types.

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Once the check is complete, DIBON-Remote Services analyst will develop a custom report on the findings

related to your environment. DIBON-Remote Services analyst will also provide recommendations for better

system performance, as well as discuss all other issues discovered during the evaluation.

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ERP SERVICES DIBON’s Remote Services provide support to all popular ERPs. Support includes functional, technical and administrative services. DIBON’s assigns a primary and a secondary contact person to each client signing up for service. The ERP Administrators and Database Administrators have lots of years of experience and provide all support related to implementing, administering and monitoring of the ERP Applications and the associated Databases. Here is the list of the ERP- DATABASE combination list that DIBON supports. NAME OF ERP DATABASE Peoplesoft ORACLE, MS-SQLSERVER, DB2 Oracle Applications ORACLE SAP ORACLE, MS-SQLSERVER, DB2

PeopleSoft Application Services: DIBON provides extensive Peoplesoft support for Web server, Application Server, Process Scheduler for all Peoplesoft modules including (HRMS, Financials, Portal, and Front Office etc). DIBON has monitoring tools for to provide proactive monitoring of the database and the applications. We make sure that all the required application processes and the database is up and running at all times. We provide Installations and maintenance service for all versions.

People Tools - 7.x, 8.1.x, 8.4.x

Peoplesoft Applications (HRMS, Financials, Portal, Front Office): 7.x, 8.x, 8.3 xs, 8.4 xs and 8.8 xs

Oracle Application Services: DIBON provides support for all activities related to Oracle Application, this includes Installation and Maintenance of all oracle application modules running in both in Single Tier and Multi Tier mode. The supported OS include all flavors of UNIX, Windows and Linux.

Oracle Application version support includes for versions 10.7, 11.0.x and 11i. DIBON Also provide help with deployment of Application patches (one-off patches, mega patches and patch sets)

SAP Basis Support: DIBON provides support for SAP Basis administration this include database administration and SAP R/3 support. for all major operating systems. DIBON provides installation, maintenance and support for Basis. Proactive monitoring includes various SAP matrices and extensive database monitoring and Support. Setup and configure TMs system, operation modes, Administer clients, Configure Tax ware. Installation of SAPGUI, configure SAP alert Monitor and set up alert thresholds on databases, SAP Performance Analysis.

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DATABASE SUPPORT SERVICES

DIBON’s Database support includes Oracle, Microsoft’s SQLSERVER and DB2 services. The support for the databases includes all Operating System Platforms including all flavors and versions of UNIX, Linux and Windows operating system.

DIBON’s Monitoring tool provides proactive monitoring of the databases. The database matrices are collected on a daily basis and various types of analysis are performed. These include Trend analysis, Capacity planning and Proactive maintenance.

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DB-SIFT PORTAL

DB-SIFT portal provides a dashboard view of

� Monitoring statistics

� Task order status

� Capacity planning reports

� Various trend analysis charts

� Contract information

� Billing details.

1. Screen Shot - Online Ticketing System.

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2. Ticketing Information

3. Trend Analysis

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4. Billing Information