diane matsuno and enrique reyes spring 2009 online writing lab (owl) online general subject tutoring...
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DIANE MATSUNO AND ENRIQUE REYESSPRING 2009
ONLINE WRITING LAB (OWL)ONLINE GENERAL SUBJECT TUTORING (GS)
Online Tutoring UpdateWest Los Angeles College
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Background
Online Writing Lab (OWL) – Winter 2007
Provide tutoring services to Online Students Offer equivalent services as campus lab* Online tutors are trained West LA College tutors Funded by Title V – institutionalized by Winter 2008
Etudes NG adopted as online CMS
Discussion Board, Live Chat, Assignments tools Familiar to online students, cost effective, ADA
compliant
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Background
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Student Outcomes
Enrollment in Online Tutoring programs growing steadily: Spring 2009 – OWL 143 students Spring 2009 - General Subject 85 students
OWL students: range from ESL to English 101, 103
General Subject requests: math pre-collegiate levels and Statistics
Student satisfaction very high, citing very fast turn around time and excellent tutors.
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Student Success - OWL
Thank you so much for all of your help, feedback and TEACHING me how to effectively use the English language along with all its punctuations and varying definitions. I truly appreciate all of you and the excellent service you are providing.
First of all, thank you for your help last semester. I need to
thank my friend who had told me about this online class.
TUTOR SUSAN - thank you so much for helping me write and getting me computer literate too so I can write!! I just learned so much from this tutoring course and can't thank you enuf!!!!!
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Student Success – General Subject (GS)
My name is …and this pass Winter Session 2009 was my first time taking online classes. The two classes that I took online were Economics and Philosophy and Mr.Enrique was my tutor. I felt like it was my responsibility as a student to let you know how great of a tutor Mr. Enrique was and is.
I was truly struggling in my Philosophy class and I truly was not understanding the material. If it wasn't for Mr. Enrique's promptness when I had a question I truly would have been lost. Whenever I needed help he was always quick to respond. Also, when ever I need a section broken down so that I could understand it, he was always prompt at doing that. He is a great tutor and really cares about the students that he tutors. I was so impressed at his tutoring abilities that I signed up for the Spring 2009 tutoring session. Also, I referred him to many other students that will be taking classes online.
Not only do I want to thank him for all his help, I would like to thank you for setting this tutoring session up for online students to get help. I live in Atlanta, Georgia so for me to get help it would be impossible. From the bottom of my heart I truly thank you and Mr. Enrique for caring about the online students. Keep up the good work.
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Program Conclusions
Very high student satisfaction with program and student success
Steady growth in student interest and use of online tutoring
Etudes NG reliable platform – students may demand use of mobile technologies
Instructor promotion of tutoring is most effective (on campus and online)
Online Tutoring programs easily institutionalized
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WLAC Online Tutors
Online Writing Lab (OWL) Susan Fong Cheryl Hayduk Susana Ramirez Joshua Flores Brenda Koffi
General Subject Tutoring (GS) Enrique Reyes Felix Danishwara