dhl online shipping user guide
TRANSCRIPT
Click & Ship
dhl ONlINE ShIPPING USER GUIdE
http://bookuk.dhl.com
A customer guide for sending time definite international and domestic shipments online
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cONtENtS
cONtENtS 04 Getting started
08 Start Shipping 09 Address details 10 Shipment details (incl. Payment Options) 11 create a customs Invoice 12 Service Options (incl. Schedule Pickup) 13 Shipment Summary 14 Print Shipment Paperwork 14 Pickup confirmation
15 Useful features16 Rate Quote16 Schedule a Pickup 17 Shipment history/tracking18 Address Book19 My Profile
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Benefits:
• Nosoftwaretoinstall
• User-friendlydesignwitheasy-to-completeforms
• BookpickupsfromanyUKaddress
• Transittimeandratequotes*
• Trackingvisibilityatshipmentandpiecelevel
• Importaddressbooksfromotherapplications
• Addressvalidationwithcity,suburb,andpostalcodelookup
• NEW!AccessviaMyDHL
WithDHL Online Shipping’seasy-to-useformsandhelpfulfeatures,sendingshipmentsismadeconvenientandefficient.Fromstarttofinish,thesystem guides you through the shipping process with everything you need right at your fingertips.
There’snosoftwaretoinstall,anduseofthisshippingtool is absolutely free. All you need is a computer withInternetaccess,alaserprinterandaDHLExpressaccount number to get started.
WELcoMEToTHEdhl ONlINE ShIPPING USER GUIdEIdealforbusysmall-businessowners,officemanagers,oranyoneonthego. DHL Online Shipping makes shipping via the Internet easier than ever before. Youcanprintlabels,schedulepickups,storecontactdetails,trackyourshipmentsand much more — all directly from your computer.
* The availability of rate quotes may be subject to agreement with the registered account holder.
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Go to Mydhl at www.dhl.com/mydhl and select ‘New User? Register Now’.
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MyDHL Registration and Login Page
DHLonlineShippingisaccessedviaMyDHL.MyDHLprovidesquickandeasyaccesstoourfullsuiteofonlineshippingandtrackingtools,pluse-Billing,withjustonesinglelogin.HaveyourDHLExpressnumbertohandandfollow these simple steps to register.
You will need your dhl account number (beginning 13 or 18) to register on Mydhl and access dhl Online Shipping.
SelectUnitedKingdomfromthecountrylist and click
Register for MyDHL
Remember to bookmark www.dhl.com/mydhl for speedieraccessinfuture!
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complete the Mydhl registration form.
Enter your company information.
Enter your personal information and select a User Id and password for Mydhl.
Select ‘I have one or more dhl account numbers’ and enter your account number(s).
Select the option ‘I am not currently using any dhl tools. Please select tools for me.’
Review and accept dhl’s terms & conditions of carriage and Privacy Policy.
complete the security check (characters are case-sensitive).
click to continue
Register for MyDHL
Thisquicksetupoptionwillalsoautomatically create access to dhl ProView – our advanced shipment tracking and monitoring tool.
IfyouenteredaDHLImportaccount,accesstoDHLImportExpressonlinewill also be created.
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D
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Register for MyDHL
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Review the tools you will have access to once you have completed registration and activated your Mydhl login. click
Registration is now complete and you will receive an email to activate your login.
Registration Complete - Activation Pending
click the activation link in the email and then log into Mydhl.
MyDHL Activation Email
G
F
E
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AfterloggingintoMyDHL,clicktheDHLonlineShipping link either from the Ship menu on the top navigation or the Mydhl Status page.
dhl Online Shipping opens on the Start Shipping tab.
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Navigating to DHL Online Shipping
Adding Existing Tool Logins to MyDHL
Already using DHL Online Shipping?
ExistingusersofonlineShipping,oranyofourotheronlinetools,canregisteronMyDHLandentertheirexistinglogindetails.
• Asyoucompleteyourregistrationdetails,select‘Ihave one or more dhl account numbers’ and enter your account number(s).
• Selecttheoption‘IalreadyuseDHLtools.’
• Selectthetoolsyouuseandenteryourexistinglogin details.
• onceyouhavecompletedregistration,simplyloginto Mydhl to access your online tools.
If this is your first visit to dhl Online Shipping,gototheMyProfiletab(page 19) and check that your details are correct.
InMyProfile,youcanalsospecifydefault shipment and pickup settings to save time each time you ship.
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1. StARt ShIPPING
ontheStartShippingtab,ensurethatthe ‘Ship From’ address is correct for this shipment.
Usethedrop-downlistor‘openAddressBook’linktoquicklyselectadifferentshipperaddressfrom your Address Book.
Select ‘change Shipping location’ to add a new Shipper address (see page 9 for details).
Select a previously saved receiver from the ‘Select Nickname’ list or by clicking the ‘Open Address Book’ link.
Ifthereceiverisnew,click‘ShiptoaNewReceiver’ to go to the Address details page (see page 9 for details).
Select the Shipping date and click
Start Shipping
Now go to page 10 for instructions on completing the shipment details.
FromtheRecentShipmentssection, youcanquickly:
• Viewandcopypreviousshipments
• Trackyourshipments
• SearchyourShipmentHistory
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Toenternewaddressdetails,completetheShipperandReceiverDetails,asrequired.
click when finished.
Address Details
2. AddRESS dEtAIlS
If you wish to save addresses for futureuse,remembertotick‘SavetoAddress Book’ at the bottom of the page.
You can also import your own address books into dhl Online Shipping. See page 18 for details.
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3. ShIPMENt dEtAIlS
FordestinationsoutsidetheEU,indicatewhethertheshipmentisDocumentorNon-Document.
Select whether to create your customs invoice usingDHLonlineShipping.Werecommendthisoption to save you time.
Shipment Details
Foreachpieceinyourshipment,entertheweightand dimensions and click
Need Shipment Insurance? Although a declared Value is only requiredfordutiableshipments,ifyouwishtoinsureyourshipment,whetherdutiableornot,youmustenteravaluefor insurance. this will enable you to select the insurance option on the Service Options page.
Enter the description of contents for the shipment.
EnteraShipper’sReferenceofyourchoice,asrequired.Thisisyourownreference,suchasa cost centre.
check the Payment Options are correct. You can selectwhotheshipmentwillbebilledtoand,forNon-Documentshipments,whowillpayanydutiesandtaxesleviedbycustoms.
click when finished.
If you select ‘dhl card Envelope 1’ as yourPackagingType,thedimensionsare automatically populated.
Only one Packaging type can be used per shipment.
Tocheckifyourshipmentisdutiable,click the ‘help me decide if my shipment is dutiable or not’ link.
Typicallynon-dutiableshipmentsaredocuments of no commercial value.
If your shipment is Non-Document (dutiable),youmustenteraDeclaredValue and create a customs invoice.
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Customs Invoice
Commodity Information
4. cREAtE A cUStOMS INVOIcE
IfyourshipmentisNon-Document(dutiable)andyou chose to create an invoice using dhl Online Shipping,completethedetailsonthispage.
Selectaninvoicetypefromthedrop-down menuandentertherequiredinformation.
Enter your commodity information and click . If you are sending multiple
commodities,providedetailsofeachitemseparately.
click when finished.
A Proforma Invoice should used if youaresendinganon-commercialshipmentfornon-businesspurposes,suchasasample,faultyitemorpersonalgift.
A commercial Invoice should be used for all commercial shipments with a commercial value.
Further information on completing the invoicecanbefoundintheon-screenhelp menu.
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5. SERVIcE OPtIONS
Selecttheexpressserviceyouwishtouse,takingnote of the latest booking and pickup times for your address.
Use the Email Notifications section to send shipment pre alerts to the receiver or other interested parties.
E If you do not want to check your shipment details beforetheshipmentisprocessed,untick‘Iwouldlike view the Shipment Summary page’.
F click to continue.
Toarrangeacouriercollection,ensurethatthe‘ScheduleaPickup’boxisticked.ThisislocatedintheExtraServiceoptionssection.
Ifyouwishtoinsureyourshipment,youmustenter the value for insurance on the Shipment details page (see page 10 for details). then simply ticktheinsuranceboxtoinsureyourshipment.
Service Options
If Saturday delivery is available to thereceiver’saddress,theoptionwillbedisplayedintheExtraServiceoptionssection.
However,SaturdayDeliveryshouldonlybe selected when the ‘delivery By’ date would otherwise be a Monday.
Whenthisboxisticked,theSchedule Pickup section below is enabled. check the details and amend asrequired.Tick‘Useadifferentpickupaddress?’ to change the pickup address.
Youpickuprequestwillbesubmittedwhen your shipment is processed.
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6. ShIPMENt SUMMARY
click to process your shipment and submityourpickuprequest(ifselected).
Ensure the details of your shipment are correct.
Ifyouneedtochangeanyinformation,youcan go back to the previous pages by clicking
or by using the navigation links at the top of the page.
Shipment Summary
this page is only displayed if you selected to view the Shipment Summary on the Service Options page.
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Print Shipment Paperwork
Pickup Confirmation
All available paperwork is automatically selected for printing. If you wish to print the documents individually,youcanselectwhichdocumentstoprint and the number of copies.
click to print the selected paperwork.
Ifyourequestedapickup,theBookingReferenceis displayed at the top of the page.
7. PRINt PAPERWoRK/PIcKUPcONFIRMAtION
If you have arranged a pickup fromadifferentaddress,usethe
option to generate the paperwork in PdF format. then email the PdF to the pickup location so that the paperwork can be printed for the courier.
TheNextbuttonisdisabled( ) until the paperwork has been printed.
Ifthepickuprequestwasnotsuccessful,theSchedulePickupwindow will open. check the error message and correct the problem if you can.Iftheerrorpersists,youhavetheoption to ‘Skip Pickup’.
You can try again later using the Schedule Pickuptab(seepage16).Alternatively,you can call customer Service to make your booking.
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USEFUl FEAtURES
this section will introduce you to some handy features to help you with youreverydayshippingprocess.Findouthowtogetaratequote,trackyourshipments,searchyourshipmenthistory,buildyouraddressbookandmaintain your profile.
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Schedule a Pickup
Thisoptionisprovidedasanalternativetorequestinga pickup as you prepare a shipment. (See page 14 for details). Multiple shipments can be picked up at one time; you do not need to arrange a collection for each shipment.
Togetapriceestimate,entertherequiredShipFrom,Ship to and Package details.
Forabreakdownofthecharges,clickonthepriceor‘Get charge details’.
Rate Quote*
RAtE QUOtE / SchEdUlE PIcKUP
* The availability of rate quotes may be subject to agreement with the registered account holder.
the pickup information displayed are the details you entered during registration,butyoucanchangethepickupaddressifrequired.
If you schedule your pickup as you prepareashipment,youdonotneedto arrange another pickup from this page.
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Searching Shipment HistoryEnter key words into the ‘Find’ field to search for a particular shipment.
Shipment History/Tracking
ShIPMENt hIStORY /TRAcKING
Youcanview,manageandtrackyourshipments,checkpickupdetails,andevendownloadaspreadsheetofyour shipments from Shipment history.
the Shipment history feature offers a number of ways to search and sort your shipments. Shipment records are stored for 99 days.
ontheShipmentHistorypage,aswellastheStartShippingtab,youcanclick
to save time when sending the same shipment again.
Whenyoucopyashipmentyouareabletoeditpreviouslyentereddetails,asrequired.
Youcannarrowyoursearchbyselectingafilter,suchasShipper’sReference,fromthe‘containedincolumn’drop-downlist.
You can also refine your search by changing the number of previous shipping days to be included.
Sorting Shipment HistoryYou can also sort your shipments by clicking on any of the red column headings – click once to arrange information in ascending order and twice for descending order.
Downloading Shipment Historyto download the displayed shipment records to a spreadsheet,click
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Sorting the Address Book
You can also sort your addresses by clicking on any of the red column headings – click once to arrange information in ascending order and twice for descending order.
the Address Book stores both sender and receiver information,allowingyoutoprepareshipmentswithoutrepeatedly entering the same contact information.
Address Book
Importing Addresses
AddRESSBooK
Address Book Functions
•AddnewaddressestotheAddressBookdirectlyoras you prepare a shipment.
•Edit,copyanddeleteanexistingaddress-ticktheboxnexttotherelevantNicknameandthenselectthe appropriate action button.
•Deletemultipleaddresses-ticktheboxesnexttothe contacts you want to delete or click ‘Select All Records’ to delete the whole Address Book.
•DownloadyourAddressBookintoanExcelspreadsheet.
•Shiptoaexistingaddress.
Address books can be imported into dhl Online Shipping by uploading comma delimited (cSV) files.
Toimportyourownaddressbooks,click at the bottom of the address list.•SelectwhetheryouwanttoimportShipperor
Receiver addresses.
•Indicatewhetherthefiletobeimported hasheaders,attachfile,andclick
•MatchtheDHLonlineShippingfieldnameswiththose of the cSV file to be imported.
•click
•Youwillreceiveaanemailconfirmingwhethertheimport was successful or not.
Searching the Address Book
Enter key words into the ‘Find’ field to search for a particular contact.
Youcannarrowyoursearchbyselectingafilter,suchascontactorcompany,fromthe‘containedincolumn’drop-downlist.
Whenimportinganaddressbook,themaximumcSVfilesizethatcanbeuploadedatonetimeis500KB.
DHL Online Shipping holds a maximumof2000addresses–shipper and receiver combined.
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My Profile
MY PROFIlE
From My Profile you can change anyofyourdefaultsettings,suchasshipperdetails,shipmentandpickup settings.
Afterupdatingyourdetails,click to save your changes.
DHL International (UK) Limited,178-188 Great South West RoadHounslow, Middlesex TW4 6JSwww.dhl.co.uk/express
Version: 06Valid from: 04/2013Registration No: 1184988
TEcHNIcALHELPDESK
For DHL Online Shipping
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IfyouhaveageneralDHLenquiry,pleasecallcustomerServiceon0844 248 0844.