dgc report.doc

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A Report on

Dubai Global Convention

LEADERSHIP FOR BUSINESS ECELLENCE AND INNO!A"ION

The Institute of Directors, India organized the Dubai Global Convention

2015 including the 25th World Congress on eadershi! of "usiness

#$cellence and Innovation% during, 20 & 22 '!ril, 2015( )n this occasion, a

s!ecial session on *a+e in India #ase of Doing "usiness in India% -as also

organized in collaboration -ith the Indian Consulate in Dubai( The !restigious

Golden .eacoc+ '-ards -ere !resented to outstanding co/!anies for their

!erfor/ance in the areas on training, ualit, business e$cellence and

innovative !roduct and services( The the/e of the Convention -as eading

21st Centur )rganization through IC# Innovation, Creativit and

#$cellence3%( The Convention attracted over 200 !artici!ants fro/ 25

di4erent countries, fro/ di4erent !arts of the globe and -as su!!orted b

leading institutions and businesses(

The Chief Guest6s 'ddress and Golden .eacoc+ '-ards, Distinguished

7ello-shi! and eadershi! '-ards -ere !resented b 8is 8ighness 9hei+h

:ahan bin *ubara+ 'l :ahan on 20th '!ril, 2015( The Convention -as

o!ened b 8is #$cellenc *r( T(.( 9eethara/, I79, '/bassador of India in

;'#(

The Convention deliberated on i/!ortant issues relating to leadershi!,

business e$cellence board roo/ !ractices and innovation(

Da#$% &April '() '(%*+

Openin, Se--ion

*r( 'sho+


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also !resented a gli/!se of I)D India6s contribution during the last 25 ears,

since its ince!tion(

8(#( 'h/ed *ahboob *usabih, Director General, Dubai Custo/s, ;'#

s!o+e on How Social Innovation and Excellence has helped in creating a

World Class Institution-Dubai Customs.8e also added that lot of e4orts had

to be !ut for changing the /indset of its ocers and sta4, to-ards

innovation and to su!!ort eco, co/!liance and strateg( Dr( =(

9eethara/an, Grou! Chief #$ecutive )cer, Doha "an+, highlighted ho- the

Enancial econo/ has reFdeEned the deEnitions of econo/ic gro-th( 7uture

generations should ai/ at better future as the global gro-th rates are

e$!ected to be F(5H, -hereas in the develo!ed -orld the gro-th rate

-ould be 2(0 to 2(5H( The !resent currenc -ar is e$!ected to ta+e sha!e of

co//odit -ar in future( 9overeign funds bet-een India and GCC -ill !la

i/!ortant role( *r( =anan Dha-an, *D @ C#), "an+ of "aroda s!o+e on

ole o! "an#s in $inancial Stabilit% & Excellence. 8e said that India has

attained stabilit in ban+ing sste/ and innovation has been introduced in

re/ittances in real ti/e( =is+ /anage/ent is basicall a balancing act

bet-een ris+ and /anage/ent( The biggest threat to econo/ is inJation,

-hich has to be controlled( Bustice Dr(3 'riit .asaat, CoFChair/an, I)D and

7or/er Budge 9u!re/e Court of India e/!hasized that I)D is e$tre/el

focused on innovation, and is reall e/erging as an Institute of Aisionaries(

Innovation co/es onl fro/ co//it/ent and this co//it/ent has to be

inculcated and nurtured a/ongst various !laers( ?uest for innovative ideas

is based on +no-ledge and the e/erging infor/ation has to be converted

into +no-ledge to !ro/ote innovation( 8(#( T( .( 9eethara/, I79,

'/bassador of India to ;nited 'rab #/irates delivered the )!ening 'ddressand a!!reciated e4orts of I)D in bringing closer understanding bet-een

business co//unities fro/ India and ;'#, and !ro/oting business and

trade( India is loo+ing for-ard to ;'# as a !ossible invest/ent destination

and ;'# is e$!ected to reFloo+ at India as its invest/ent destination( I)D6s

e4ort certainl !rovides an o!!ortunit for i/!roving coo!eration and -ill

DGC =#.)=T


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hel! to transfor/ the good-ill to a ne- higher level( 8e e$!ressed ho!e that

li+e earlier conventions this -ill also bring beneEt to the t-o countries( 8(#(

*oha//ed 9haraf, Grou! Chief #$ecutive )cer, D. World released the

Convention 9ouvenir(

Inau,ural Se--ion . Gol/en Pea0o01 A2ar/- Pre-entation

t( Gen( B(9( 'hlu-alia, .A9* =etd3, .resident I)D -elco/ed the Chief

Guest and !resented an overvie- of the Golden .eacoc+ '-ards and

e$!ressed gratitude to the Chief Guest, for his august blessings and!resence(

The Chief Guest, 8is 8ighness 9hei+h :ahan bin *ubara+ 'l :ahan,

*inister of Culture, >outh and Co//unit Develo!/ent, Govern/ent of ;'#,

delivered the Inaugural 'ddress( In his address 8(8( a!!reciated that Golden

.eacoc+ '-ards recognize and !ro/ote e$cellence in business and al-as

su!!orts continuation of e4orts of the outh, -hich is the bac+bone for

foundation on -hich the future of nations de!end( The outh needsteachersK/entors to guide and I)D is a visionar institution, -hich is

focusing on gro-th of outh( It is heartening to note that the .ri/e *inister

of India is /a+ing all e4orts to overco/e all hindrances and i/!roving ease

of doing business in India( India and ;'# have an o!!ortunit to gro- in

coo!eration and econo/ic and social sectors( I a/ sure the '-ards -ill

/otivate the -inners to continue to innovate and i/!rove the environ/ent

for innovation( Innovative econo/ -ill al-as de!end on e/!o-ering the

outh( I congratulate I)D for ta+ing the right ste! through Golden .eacoc+

'-ards(

The Chief Guest then !resented Golden .eacoc+ '-ards for training,

ualit, business e$cellence and innovative !roduct and service(

DGC =#.)=T


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Dr( Graha/ Wilson, eadershi! @ )rganization Develo!/ent, )M7)=D,

;< !resented the citations of '-ard Winners and !resented an overvie- of

the a-ards( 8e said that Golden .eacoc+ '-ards, globall recognized,

trans!arentl assessed a-ards are based on selfFassess/ent re!orts and it6s

careful e$a/ination b assessors and ur( These '-ards -ere launched -ith

the intention to assess the !erfor/ance of the co/!anies on ne- !rocesses

and outco/es and to educate the/ on follo-ing the e/erging !rocesses and

techniues in the co/!etitive global /ar+ets( 'fter 25 ears of its e$istence,

the Golden .eacoc+ '-ards 9ecretariat can loo+ bac+ -ith a sense of !ride

that /an of the co/!anies that have gone through the !rocess of !re!aring

a-ard a!!lication, have /oved u! the co/!etition ladder, -hether the -on

the a-ard or not( L of outstanding co/!anies or their units3 received the

!restigious Golden .eacoc+ '-ards on the basis of their outstanding

!erfor/ance(

The Chief Guest !resented the I)D Distinguished 7ello-shi! '-ard to

8# 9aeed *oha//ad 'l Taer and the I)D eadershi! '-ards to *r( Aasu

9hro4 and *r G = *ehta(

Plenar# Se--ion$ III3 4Boar/roo5 Lea/er-6ip C6allen,e- 7or In0lu-ive

Gro2t689

The to!ics covered in this session, included #nter!rise Governance

=estoring "oardroo/ eadershi! "oundar s!anning leadershi! "uilding a

resilient business for uncertain ti/es *a+ing board an e4ective instru/ent

for cor!orate transfor/ation and innovation and Diversit in the boardroo/F

a business i/!erative to counter grou!thin+(

The session -as chaired b *r( 'ndre- =atcli4e, De!ut .resident,The Institute of Chartered 'ccountants in #ngland and Wales IC'#W3, ;


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ho- the are /eeting those reuire/ents( Diversit of the "oards enhance

!erfor/ance, and can hel! social acce!tabilit and strengthen business

o!erations( The overarching !rinci!les of cor!orate governance -ill re/ain

leadershi!, ca!abilit, accountabilit and sustainabilit( The s!ea+ers

included 8(#( *r *irza 'lF9aegh, Chair/an, 'lF*a+tou/ College of 8igher

#ducation, and Chair/anF'udit Co//ittee "oard *e/ber, #:)C, ;'#, -ho

e/!hasized that education, should be cou!led -ith charit activities(

Children abroad are educated in s+ills and abilit, to live in har/on -ith big

factories ne$t door( Those in need are to be assisted( These are /ainl the

-o/en and children( ' little +no-n fact is that ;'# has 10H -o/en

!arlia/entarians, and is one of the to! Eve countries in the -orld, giving

highest re!resentation to -o/en( *r( 'sh-ini *ehra, D( *anaging Director

@ CD), 9tate "an+ of India e/!hasized that "oardroo/ should focus on

strateg and leadershi!, so as to ta+e India on the !ath to ;9N 20 trillion

econo/( "oard has to !la the /ost e4ective role in this transfor/ation(

"oard eadershi! can onl create right +ind of architecture for develo!/ent(

C#) has to !la the role /odel and lead the to! /anage/ent tea/( *r(

)s/an 9ultan, Chief #$ecutive )cer, du Teleco/, ;'# said that "oards

consider change as disru!tive( The have to bring around the transfor/ation

-ithin, so as to deal -ith unshared certaint & uncertainties to share

certainties( The "oards need to sit around the table and discuss ho- ne-

uncertainties are creating ne- business /odels, and ho- best their

co/!anies can ado!t to those /odels( :e- !attern of education -ill have to

evolve, so as to access the +no-ledge for the u!lift of all(

Plenar# Se--ion : I!3 4Bu-ine-- E;0ellen0e3 Creatin,


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governance, and 'ssurance @ 'ssess/ent .rocess Driving "usiness

#$cellence through coFcreation strategies -ith custo/ers(

The session -as chaired b *r( T( 9uvarna =au, Chair/an @ *anaging

Director, 8industan 'eronautics td( 8e e$!lained that 8' is the leading

.ublic 9ector ;nderta+ing -or+ing as force /ulti!lier and bac+bone of Indian

'ero Industr( )ver the nu/ber of ears, it has res!onded to various needs

of the aero industr, and has launched initiatives to /eet India6s gro-ing

defence needs( It is alread !laing an i/!ortant role under the ne- *a+e

in India6 initiative, and is geared u! to /anufacture of Eghter !lanes and

trainer !lanes on a large scale( The other s!ea+ers then follo-ed( *r( C( .(

Gurnani, C#) @ *anaging Director, Tech *ahindra, India, e/!hasized that

the talent is the real challenge for an co/!an and in his 100,000

/an!o-er co/!an /aintaining the t-o -a co//unication is still a bigger

challenge( We have to stretch our goals e$!lore alternate thin+ing, and

i/!rove the D:' of e$cellence( "usiness e$cellence can onl be achieved

through !eo!le e$cellence( Dr =obin *ann, 8ead, Centre for )rganizational

#$cellence =esearch, *asse ;niversit, :e- Pealand, e$!lained that

business e$cellence /odels have been introduced as a fra/e-or+( It is

e$tre/el necessar to assist !eo!le to understand the fra/e-or+ full and

e4ectivel( "usiness e$cellence fra/e-or+s are the ulti/ate !roductivit

tool( *r( Dee! 9en, *D @ 8ead, International "usiness, I@79 Trans!ortation

:et-or+s, India, !resented a case of his co/!an6s foras into road sector &

the challenges and the o!!ortunities(

Plenar# Se--ion : !3 In-tallin, a Governan0e) Ri-1 an/ Co5plian0e

Fra5e2or1 7or Bu-ine-- Su-tainabilit#

The to!ics covered in this session included *eeting the boards

entre!reneur confor/ance roles Cor!orate governance as a ga/e changer

for business sustainabilit .rinci!leFbased cor!orate governanceF e/erging

di/ensions #/bedding 9ustainabilit into business strateg, for covering

value chain( The session -as chaired b .rof Colin CoulsonFTho/as, Director

DGC =#.)=T


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General &;< @ #uro!e )!eration, I)D India( 8e said =ules, regulations and

nor/s /a be reuired for e4ective and fair interaction( Codes and

guidelines can also !rovide hel!ful advice( 8o-ever, there are !otential

do-nsides( .rescri!tion can inhibit free e$!ression( Too /uch order can stiJe

creativit, hinder innovation and discourage e$!loration( :or/s can also lead

to intolerance, e$clusion and hostilit to-ards outsiders%( The other

s!ea+ers then follo-ed( *r( 'tul 8 *ehta, .resident, The Institute of

Co/!an 9ecretaries of India IC9I3 e/!hasized that the Govern/ent of

India has enacted stricter Co/!anies 'ct 201, to bring in better Enancial

and business disci!line in the cor!orate -orld( *r( Dinesh Deo, C#), ":>

*ellon International )!erations India3 .vt td e$!lained the contribution of

its global and India o!erations -ith regard to invest/ent ban+ing( Dr( 'shraf

Ga/al #l Din, C#), 8a-+a/ah The Institute for Cor!orate Governance,

Dubai, said strateg and !ro!er decision /a+ing for cor!orate governance

suits co/!anies that follo- rules( )ne !erson should be res!onsible for

ensuring co/!liance and internal control as !er cor!orate governance

!ractices(

Plenar# Se--ion : !I3 Lea/in, Corporate "ran-7or5ation t6rou,6

Fo-terin, Innovation an/ I/ea- >ana,e5ent9

The to!ics covered in this session included 7ostering creativit @ innovation F

' strategic i/!erative Develo!/ent of sustainable infrastructure, led b

cost and constraints driven innovation strateg 9ta+eholder !aradig/

sta+eholder activeness, issues and o!!ortunities Turning brea+through

discoveries and valuable ideas, into co//ercial realit( The session -as

chaired b 8(#( Bu/a 'l ear of

Innovation in ;'#( Aarious agencies have brought under its focus the to!ics

of rene-able energ, education, -ater, sanitation and trans!ortation( .ublic

!rivate !artici!ation is also being !ro/oted( 8on 'ngad .aul, Grou! Chief

#$ecutive )cer, Ca!aro Grou! .lc ;


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his co/!an establish sustainable business in ;< and in other !laces( *r(

'a .oddar, Chair/an @ *D, 9nerg #nvironics td, e$!lained the i/!act

of e/issions fro/ /obile !hones and ho- the sa/e can be controlled b

/icrochi! develo!ed b his co/!an( *r( Aarun 9ood, Director @ 8ead &

9trateg @ Innovation, "oard*a!s =ussia, gave an overvie- of the activities

underta+en b his co/!an(

Plenar# Se--ion : !II3 So0ial Innovation $ A /river o7 E0ono5i0

Gro2t69

The to!ics covered in this session included 9trateg for/ulation,

!erfor/ance /onitoring and ris+ /anage/ent Aision, obectives andstrateg & "edroc+s for /anaging innovation and change Critical issues to

address globalization, technologies, innovation, diversit and ethics

Winning through innovation and /anaging contradictions( The session -as

chaired b 8(#( *r( 'l/nr *d "in 8uraiz, Co//unit Develo!/ent 'uthorit,

Govern/ent of Dubai, -ho e$!lained that his de!art/ent issues all licenses

for social develo!/ent activities( The other s!ea+ers then follo-ed( *r( 'tul

Te/urni+ar, CoF7ounder @ #$ecutive Chair/an, Global 9chools 7oundation,

9inga!ore, e$!lained ho- the social innovation being underta+en in the

education sste/ for develo!ing future generations( 8e also e$!lained ho-

these innovations are /a+ing their i/!act, and are being acce!ted b the

societ( *r( 'ziz *oha/ed, Director & Cor!orate '4airs, *iddle #ast,

*editerranean and 'frica *#*'3, The 8e-lett .ac+ard Co/!an, e$!lained

as to ho- his co/!an considers focus on social innovation !roEtable for the

business( It6s learnings included /a+ing social innovation in business

creating ecoFsste/ for innovation, and engaging e/!loees in the -hole

!rocess of develo!/ent(

The Convention "anuet -as organized at Q .* on the Dho- Cruise, at

"ur Dubai Cree+( It included local culture and /agic sho-s also(

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Da#$' &April '%) '(%*+

>a1e in In/ia Bu-ine-- >eet

The second da of the Convention focused on Global "usiness *eet

*a+e in India% -hich included a !roection on business o!!ortunities for

global business leaders in !artnering -ith India for /utual gro-th and

develo!/ent( This business /eet brought the !olic /a+ers fro/ India and

the leading business/en fro/ all over the -orld to have a better

understanding on India6s o!enness, regulator fra/e-or+, governance, and

incentives to ensure ease of doing business in India( It discussed about

/anufacturing, s+ill develo!/ent and technolog transfer tradeinfrastructure develo!/ent, s/art cit develo!/ent and Enancial

invest/ents Jo-ing either -a( The *a+e in India6 "usiness *eet not onl

highlighted the e4orts of Govern/ent of India, but also identiEed ho- the

!artnershi!s can be /utuall beneEcial and can be strengthened for a long

ti/e association(

Plenar# Se--ion : I3 In/o :UAE Bu-ine-- >eet9

*r( .radee! Chaturvedi, Aice .resident, Institute of Directors, India, in

his o!ening re/ar+s -elco/ed the !artici!ants and guests and deEned that

the *a+e in India6 initiative has three /aor ai/s increase GD. gro-th and

ta$ revenue ensure high ualit standards in !roduction, -hile /ini/izing

the i/!act on the environ/ent, i(e( zero defect in !roduction and zero e4ect

on environ/ent and, attract ca!ital and technological invest/ents in India(

*a+e in India6 Initiative has to be considered b our !artner countr, ;'# as

a -inF-in situation to beneEt both !artners euall( India !laces high !rioriton !artnershi! -ith ;'#( *r(


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order( 9/all glitches can be overco/e through !ro!er understanding( t(

Gen( B(9( 'hlu-alia, .A9* =etd(3 .resident, I)D, in his address said the

traditionall close and friendl ;'#FIndia relationshi! has evolved into a

signiEcant !artnershi! in the econo/ic and co//ercial s!heres, -ith both

countries achieving the status of t-o large !artners in ter/s of t-oF-a

trade reaching nearl ;9N L5 billion( To! business houses of both countries

!lanned to double this trade b 2020( 'bout R0H of the trade -ith ;'# is

-ith Dubai alone(

Indian govern/ent is a/bitious and the co/!rehensive *a+e in India

!rogra//e -ill unloc+ India6s econo/ic !otential, accelerate gro-th and

increase invest/ent o!!ortunities( Bustice Dr(3 'riit .asaat, CoFChair/an,I)D and 7or/er Budge 9u!re/e Court of India e/!hasized that *a+e in India

Initiative is e$!ected to lead India to broader !artnershi!s, and the

e$!ectation fro/ the Convention is to hel! su!!ort such !artnershi!s on a

large scale(

8(# 'nurag "hushan, I79, Consul General of India in Dubai, the Guest

of 8onour, a!!reciated the coo!eration of I)D in organizing IndoF;'#

"usiness *eet -ith a focus on *a+e in India Initiative, involving leading

business enter!rises both fro/ !ublic and !rivate sectors fro/ both the

countries( 8e described that the .ri/e *inister of India is forcefull

!ro/oting this initiatives to enhance and enlarge invest/ents in India

through coo!eration of govern/ents and business houses in di4erent

countries( Involve/ent and su!!ort of i/!ortant institution li+e the I)D has

created an architecture, under -hich conducive environ/ent has been

created a/ong the entre!reneurs of the t-o countries( Whereas I -ish to

!lace on record / a!!reciation for the !resent e4orts, I -ill also li+e that

such !artnershi! !rogra//es /ust be a continuous e4ort b -a of

delegations fro/ both the countries having /ore !eriodic e$change to

ensure better understanding and convergence of ideas for t-o -a

!ro/otion of business( I assure full involve/ent of / oce for such

DGC =#.)=T


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activities%( *r( =anan Dha-an, *D @ C#), "an+ of "aroda, referred to his

"an+ as India6s International "an+ and assured that the "an+ of "aroda -ill

!rovide all !ossible ban+ing solutions to su!!ort the *a+e in India Initiative

for !ro/otion of t-o -a business gro-th( *r( :adi/atla 9ridhar, I'9,

Chair/an @ *anaging Director, The 9ingareni Collieries Co/!an td also

assured that being /aor coal !roducing co/!an, it has co//on interest in

the energ sector and his co/!an -ill be full involved in future

!rogra//es of *a+e in India6 Initiative bet-een the t-o countries( Graha/

Wilson, eadershi! and )rganization Develo!/ent, )$ford ;< coordinated

the .lenar 9ession(

Plenar# Se--ion : 3 Opportunitie- in "ra/e >anu7a0turin, an/

"e06nolo,# "ran-7er9

To!ics covered in this session included Innovative 7inancing

'!!roaches to attract 7DI #ase of Doing "usiness Technolog o!tions for

/anufacturing and services through !artnershi! or Direct 9ervicing( .rof

Colin CoulsonFTho/as, Director General & ;< @ #uro!e )!erations, I)D India

Chaired the 9ession and e/!hasized on creating fra/e-or+ so that

co/!anies on both sides beneEt euall and End such !artnershi!s of

co//on interest( *r( :our "ouhassoun, Chair/an @ .resident, *ichelin India

Tres .vt td gave an overvie- of tre !roduction o!erations of his co/!an

in India( *r( 9urender 9ingh


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*aharashtra, Guarat and *adha .radesh have also /ade their /odels and

are -or+ing activel( It should be !ossible that co/bined e4orts of

govern/ent and the cor!orates -ill have /ulti!le e4ect on gro-th of

business and invest/ent in India( *r( 9udi!to Ghosh, #$ecutive Director,

9ervices, enovo India .vt td, described his co/!an as the /ost ad/ired

co/!an and !resented his vie-s through an analog of a coach and !laers

in a football tea/( 8e also described that his co/!an focuses on the

strateg for /ar+et share rather than strateg for !roEt6( The co/!an also

realizes that beond a focus on inside innovation it is also i/!ortant to +ee!

a -atch on innovations ta+ing outside the co/!an b various co/!etitors(

*r( 'it 9ingh, *anaging Director, "usch Aacuu/ India .vt td described the

o!erations of his co/!an and s!eciall the recent innovations underta+en(

Plenar# Se--ion : I3 S5art Citie- an/ In7ra-tru0ture9

The to!ics covered in this session included 9/art Cit Develo!/ent

including .lanning, ;rban Infrastructure #nerg 9ecurit and Cli/ate

Change Carbon 7oot!rint3 and Trans!ort & 'irlines, =ail and .orts( *r(

.radee! Chaturvedi, Aice .resident, I)D, India chaired the session( *r( I(

.rabha+ara =ao, C#), Delhi International 'ir!ort .3 td, !resented a

descri!tion of challenges and the solutions the faced in /a+ing Delhi

'ir!ort6s TF Ter/inal of international ualit and -ithin the s!eciEed ti/eF

fra/e( "ased on this !erfor/ance, the are being sought for b a large

nu/ber of countries for building air!orts( *r( 9reera/ 'nanthasaana/,

'ssociate .artner, 9/arter Cities *iddle #ast @ 'frica, I"* G"9 Dubai, ;'#

!resented an overvie- of IT solutions related to s/art cities( 8e described

that the s/art cit is basicall a vision and his co/!an is involved in

creating the intelligent solutions, for the successful fabric of s/art cities(

The are tring to develo! co/!elling business case for converting s/art

cit vision into realit( I"* has -or+ed on 000 s/art cit solutions in the

!ast 20 ears( *r( 9unil "ahri, C#),


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global co/!etitiveness( *s Aandana Gandhi, C#) and 7ounder, "ritish

)rchard :urseries described ho- s+ills develo!/ent !las an i/!ortant role

in creating a necessar environ/ent for develo!/ent(

!ote o7 "6an1-

t( Gen( B( 9( 'hlu-alia, .A9* =etd3, .resident, I)D, India !resented a

for/al vote of than+s and e$!ressed his gratitude to the Consul General of

India in Dubai and to all the ocials and dignitaries of the Govern/ent of

;'# for their hel! and su!!ort( 8e also e$!ressed his than+s to all the

!artners es!eciall I".C, *asdar Cit 7oundation, Dubai ?ualit Grou!,

#tisalat 'cade/ and the *edaan 8otel and the /edia !artners

dgc report.doc

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