Adam DeWitt

Technological Needs

iPads

e-Readers

Word Documents

Graphics

“How may I be of assistance?”

Whatever the request

“How do I download an e-book?”

“How do I insert this picture into my word

document?”

“How do I transfer this picture from my

phone to my flash drive?”

“This one time…”

Frequent patron was trying to make

flyers

Needed to manipulate the text around

the picture

Picture needed to be resized

Text format needed to change

“Another time…”

Patron had new e-reader

Wanted help with the device

Did not know how to use the device

Wanted to download an e-book

Assistance rendered

How to download e-book and app’s

Defer to Customer Service

Teaching Technology

Seminars

Tablets

Microsoft suite (individually)

Employment

Pamphlets

On various technologies

On different services

Using databases

What It Is All About

Reference work is not only about finding

a book or a fact; it is about assisting a

patron with whatever he or she needs—

no matter how simple it may seem.

There is no need beneath us.