Digital Transformation & the Logistics IndustryPostal Services ForumLogistics 2016

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قوتنا ...مكامن... مباركا وطنا حبانا سبحانه الله

تمتلك ... قدرات بالدناضخمه ، استثمارية

هي ... ...بالدنا للعالم بوابة و أهمبها تحيط

الشريفان فيه ... أطهر الحرمان ،األرض ..بقاع

محركا تكون أن سنسع;ى و...القتصادنا

المائية المعابر أكثر...أهمية

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1

2

3

4Customs

Infrastructure

Internationalshipments

Logistics competence

Tracking & tracing

Timeliness

Saudi Arabia (49) Malaysia (25)

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بحلول ) أهدافنا (2030هـ . 1452من م المرتبة • من اللوجستية الخدمات أداء بمؤشر المملكة ترتيب تقدم

و( )25الى( )49) .1عالميا ) إقليميا

Logistics Performance Indicator27

29

30

49

52

Logistics Sector on the forefront of Digital Transformation

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Digital Transformation is largely changing the Logitics Sector…

And the Logistics Sector is leading the way in many areas of innovation and Digital Transformation and paving the way for many other industries…

GPS and Logistics – an Example

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1969

1957

~800 A.D

1978

1991

1999

• GPS remained a military technology for the better part of the last century

• It was not allowed for commercial use until 1989, and did not become an open-for-all technology until 1998

• Logistics sector was a pioneer of the technology for civil and commercial applications and one of its early benefactors .

Digital Transformation Engagement ApproachThe typical journey of Digital Transformation

Drivers for Transformation

Client Transformation Journey

Enablement Of Transformation

Implementation of Transformation Design & Setup of the

Transformation

Devoteam, “The Digital Transformakers”“entrepreneurs in disruptive technology”

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At Devoteam we deliver innovative Business & technology consulting & Solutions for business, to make our clients

“Win their Digital Battle & Succeed in Implementing their Strategy”

20 years of transformation experience

Listed on Euronext

Business DigitalTransformation

IT ServicesTransformation

IT InfrastructureTransformation

IT Service Management

DevOpsAgile

Client Relationship Operations Efficiency

20151995 2005

443M €Turnover in 2014

20Countries

3600Professionals

CloudData

Data CentresSecurityInternet

A Devoteam Example..

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The Strategic Equation of the French Post:Volumes are falling, but French Post is reinventing itself with new innovative services

A Devoteam Example…

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Empower and extend the Post Man role by Digital Transformation

80,000 Postmen fleet distributed across

France

Dematerialization and optimization fo the postman delivery round:• Increased productivity by route optimization• Cost saving on commute costs and increased

accuracy• Greener operations

The postmat is not a mail distributor only anymore, the postman ensures digital and physical flows to meet and delivers them to the clients’ locations:• Enabled innovation in service offering• Extended the role of the postman to a service

enabler of different services not just post delivery

• Improved working conditions and increased loyalty and satisfaction among customers and postmet

A Devoteam Example…

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Helping the world’s largest container shipping operator achieve Digital Mastery

• “One Click Shipping” initiative: fundamental rethinking of the business model and customer interaction using digital means with the following principles in mind: o Support the business strategy of providing end customers “ease of

business” by delivering new customer-centric eBusiness applicationso Build the future IT platform with the focus on Service Oriented Architecture

and enterprise componentso Test a new delivery model for IT projects, with a focus on in-sourcing of

capabilities and managemento Deliver an IT project, using agile development as a framework

“…vision has been to re-think our approach to customer applications and technology use. We have succeeded”

Maersk Line Director

Customer satisfaction and Net Promoter Score

The digital booking process and eBookings increase 

Reduction of customer claims and disputes

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10 years of transformation experience

Technology Consulting ITTransformation

Business Digital Transformation

20152004 2005

100+Blue-chip Customer

4Countries

200+Consultants & Experts

Transformation Management

Program Management Establishment

“Largest ICT consulting company in KSA for 2014 as per IDC”

In the Middle East our team has

Conducted more than 300 “ Business Digital& IT Transformation “ projects for the leading organizations in the region. Led the implementation of the largest IT Service Excellence platforms for 5 of the major Telecom operators and more than 20 leading organizations in the region

Implemented & operated Strategy & Program management offices for more than 50 leading organizations projects that are worth more than 15 billion SAR

Devoteam in the Middle East, “The Digital Transformakers”“entrepreneurs in disruptive technology”

DEVOTEAM SERVICE OFFERINGTransformational Services Offering

Digital Transformation Engagement Approach

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How do we Engage with Our Clients (using the Transformation wheel)

Drivers for Transformation

• Strategy Execution Office

• Program Management Office (Governance)

• Architecture Management Office

• QA Management Office

• Change Management Office

• ITSM • Monitoring & Asset

Management • Cloud Management

& Automation • Workload

Automation • BI & Dashboards• Software AG

Devoteam Engagement Approach

Transformation Management Office Establishment (including tools)

Enablement Of Transformation

Systems Implementation

Transformation Implementation Support

Implementation of Transformation Design & Setup of the

Transformation

• Provide Operations teams to support (SEO, PMO, AMO, CMO)

• Provide Operation teams to support Implemented Tools (BMC, EPM, SWAG)

Vision, Roadmap & Setup of Transformation

(Vision , Strategy, Need, Pain)

Adnan Abu SerriehConsulting DirectorAdnan.abuserrieh@devoteam.frT : +966 11 462 8444M : +966 54 009 5889