devops for dummies barclay rae · 2019. 12. 12. · dummies barclay rae itsmgoodness sits15 ....
TRANSCRIPT
DevOps for Dummies
Barclay Rae
ITSMGoodness
SITS15
Agenda
DevOps for Dummies:
• What is DevOps?
• What isn’t it?
• Hype or hype?
• How can DevOps be valuable?
• How does this fit with ITSMGoodness?
Meet David, DevOps Veteran
Another Hype?
• Possibly - nothing new under the sun…
• Inevitable marketing-led nonsense…
• Has been seen as confined to ‘millennials’ and ‘Unicorns’
• Actually a positive and effective set of ideas and approach
What is DevOps?
• Agile collaborative approach for IT orgs
• Values/principles to aid positive co-operation
• Unifies apparently polarised concerns –speed and control
• Uses common sense and practical human interaction
• H2H
What isn’t DevOps?
• A role
• A system
• A team
• A methodology
• A standard/framework
• A process
• An opposing view
DevOps Capabilities
Illustration: blog.devopsguys.com
DevOps Value
• A new context for many not interested in ITSM and BSM
• A new context that speaks to a new audience
• Not restricted to start-ups and tech companies
• Now used in part / adaption in many orgs and projects
• An approach that focusses on teamwork, collaboration and principles
9
ITSMGoodness
10
OCM / Devops / Comms
11
ITSM Goodness /ITIL Heat map
BRM
Archt/TOGAF / BRM SDI / HDI
COBIT / SDI OCM / DevOps
Practical DevOps
• Collaboration
• Sprints and agile development
• Continuous development
• Minimum viable product
• Positive blame-free culture
• Open CSI approach
• Principles over processes
Key elements
• Its not just the service desk
• Its not just about process -governance is key
• Processes, RACI etc. must be end-to-end
• Use reporting to highlight issues across teams
• Establish common goals + vision
• Velvet fist iron glove - management + common sense
• Ownership, Ownership, Ownership
6 get IT working together
Key elements
Define + promote success
Establish and communicate good stories
Simplify + visualize
Think of the audience you are communicating to
Produce glossy and fun versions of the message
Check that the message is being heard
Communicate success and value
Keep on doing this
7 Change pitch – sell the value
Key points
• Respect, not blame culture• Automation • Dev direct support• Value chain • Preparing for failure• Fast short development• Communications
Abridged – Kaimar Karu
Summary
• Use simple basic concepts of respect, communications, sprints, collaboration, value based responsibility, automation, metrics
• Not new concepts but new framing and relevance
• Can be useful key in wider ITSMG approach
• Certainly valuable concept to be embraced and drive inclusive collaboration
Thank you for listening!
www.barclayrae.com
Itsmgoodness.com
#itsmgoodness
BrightTALK CH 9885
@barclayrae
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