development of pharmacy technician pocket …...pocket medicine reference cards (pmrc) to improve...

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From Sep-Dec 2017 approximately 60 discrepancies were iden;fied from technician kardex reviews which were then themed into fourteen categories (Table 1) which informed the content development of the PMRCs. To equip and focus all pharmacy technicians (new or established) with up to date and succinct medicines informa;on which iden;fies high risk pa;ents for ;mely review by a pharmacist. To iden;fy key medicines discrepancies/medicines informa;on across different speciali;es. To produce and test the usability and effec;veness of quick pocket medicine reference cards (PMRC) to improve pa;ent safety and quality of care. Over a four month period across several in-pa;ent wards within a large acute teaching hospital pharmacy technicians reviewed in-pa;ent kardexes daily and iden;fied common medicine discrepancies e.g. incomplete VTE assessment. Discrepancies were grouped within Categories (Table 1) to inform the content development of PMRCs (Figure 1) using local guidance and BNF 74 2 , they were then reviewed and quality assured by specialist clinical pharmacists. The number, type, and clinical significance (using the EADON Grade 2 (Table 2) of referrals made to the pharmacist were then measured pre and post introduc;on of the PMRCs over a 2 week period within two surgical wards. References 1. Health-ni.gov.uk. Medicines Op;misa;on Quality Framework 2018 [cited 5 April 2018]. Available from: h_ps://www.health-ni.gov.uk/sites/default/files/consulta;ons/dhssps/medicines-op;misa;on-quality-framework.pdf 2. BNF Bri;sh Na;onal Formulary - NICE [Internet]. Bnf.nice.org.uk. 2018 [cited 5 April 2018]. Available from: h_ps://bnf.nice.org.uk/ 3. EADON H. Assessing the quality of ward pharmacists' interven;ons. Interna;onal Journal of Pharmacy Prac;ce. 1992; 1(3):145-147. Jayne Black¹, Linda Robinson¹, Sheila McCann¹. 1. Western Health and Social Care Trust (WHSCT), Pharmacy Department, Altnagelvin Area Hospital Development of Pharmacy Technician Pocket Medicines Reference Cards (PMRCs) In March 2016, the Northern Ireland Medicines Op;misa;on Quality Framework 1 outlined how we can support pa;ents to gain the best outcomes from their medicines through the safe and effec;ve use of medicines at important transi;ons of care. Soon afer admission and ini;a;on of new treatments, pharmacy technicians are ofen the first member of the pharmacy team to see an inpa;ent kardex and have the appropriate medicines knowledge and focus to deliver Medicines Op;misa;on as part of rou;ne care. Since the introduc;on of the PMRCs, although the number of referrals to the pharmacist has increased, it can be seen from the clinical significance of these that they have helped to improve pa;ent safety and overall quality of care. The results from this ini;al test will be used to inform the development of new PMRCs and their applicability within the remaining surgical and medical wards. PMRCs were ini;ally intended to be used by newly appointed ward pharmacy technicians and to support technicians working across a range of speciali;es, but it has been decided that they could also be used to support junior clinical pharmacists. Contact Details: Jayne Black [email protected] Pocket Medicines Reference Card (PMRC) Categories VTE Specialist medica;ons Paracetamol - Doses & co-prescribing Inpa;ent supply of Clozapine Hip & Knee Replacement Medica;on Protocol Parkinson’s Combina;on product Common An;microbial Interac;ons Therapeu;c drug monitoring Common Macrolide Interac;ons Cri;cal medica;ons An;microbials Cardiology Key points Common restricted An;microbials Ipratropium (Co-prescribing) Table 1: Categories of Pocket Medicines Review Card Table 2 : Eadon Grade Scale PMRC Category Example of referrals Clinical significance (Eadon grade) VTE VTE assessment not completed 4 Paracetamol Paracetamol e.g. PO prn & IV regular 5 Cardiology Clopidogrel & Omeprazole co- prescribed 4 Cri;cal Medica;ons An;-Epilep;c medica;ons – missed doses 5 Specialist Medica;ons Highlighted pa;ent on red list medicines for M.S. to pharmacist 3 An;bio;c Administered to pa;ent afer stop date 4 Introduc;on Aims & Objec;ves Method Results Conclusion A four-fold increase (pre interven;on n=7; post interven;on n=28) in the number of referrals made by the technician for a pharmacist review was seen post introduc;on of the use of PMRCs. Table 3 outlines examples of the most common referring categories made by the technician to the pharmacist. Seventy-five percent (n=21) of referrals were clinically significant (Chart 1) and resulted in an improvement in the standard of pa;ent care (EADON grade ≥ 4). Eadon Grade 1 2 3 4 5 6 IntervenOon Score Interven;on which is detrimental to pa;ent’s well-being 1 Interven;on is of no significance to pa;ent care 2 Interven;on is significant but does not lead to an improvement in pa;ent care 3 Interven;on is significant and results in an improvement in the standard of care 4 Interven;on is very significant and prevents major organ failure or adverse reac;on of similar importance 5 Interven;on is poten;ally life saving 6 Grade 4 54% Grade 5 21% Grade 3 25% Figure 1: Completed PMRC’s keyrings Table 3: Most common referral categories Chart 1: Eadon grading of referrals

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Page 1: Development of Pharmacy Technician Pocket …...pocket medicine reference cards (PMRC) to improve paent safety and quality of care. • Over a four month period across several in-paent

FromSep-Dec2017approximately60discrepancieswereiden;fiedfromtechnician kardex reviews which were then themed into fourteencategories (Table 1) which informed the content development of thePMRCs.

•  Toequipandfocusallpharmacytechnicians(neworestablished)with up to date and succinct medicines informa;on whichiden;fieshighriskpa;entsfor;melyreviewbyapharmacist.

•  To iden;fy key medicines discrepancies/medicines informa;onacrossdifferentspeciali;es.

•  To produce and test the usability and effec;veness of quickpocket medicine reference cards (PMRC) to improve pa;entsafetyandqualityofcare.

•  Overafourmonthperiodacrossseveralin-pa;entwardswithinalarge acute teaching hospital pharmacy technicians reviewedin-pa;ent kardexes daily and iden;fied common medicinediscrepanciese.g.incompleteVTEassessment.

•  DiscrepanciesweregroupedwithinCategories(Table1)toinformthecontentdevelopmentofPMRCs(Figure1)usinglocalguidanceand BNF 742, they were then reviewed and quality assured byspecialistclinicalpharmacists.

•  The number, type, and clinical significance (using the EADONGrade2 (Table 2) of referralsmade to the pharmacistwere thenmeasuredpreandpostintroduc;onofthePMRCsovera2weekperiodwithintwosurgicalwards.

References1.  Health-ni.gov.uk.MedicinesOp;misa;onQualityFramework2018[cited5April2018].Availablefrom:

h_ps://www.health-ni.gov.uk/sites/default/files/consulta;ons/dhssps/medicines-op;misa;on-quality-framework.pdf2.  BNFBri;shNa;onalFormulary-NICE[Internet].Bnf.nice.org.uk.2018[cited5April2018].Availablefrom:h_ps://bnf.nice.org.uk/3.  EADONH.Assessingthequalityofwardpharmacists'interven;ons.Interna;onalJournalofPharmacyPrac;ce.1992;1(3):145-147.

JayneBlack¹,LindaRobinson¹,SheilaMcCann¹.1.WesternHealthandSocialCareTrust(WHSCT),PharmacyDepartment,AltnagelvinAreaHospital

DevelopmentofPharmacyTechnicianPocketMedicinesReferenceCards(PMRCs)

•  In March 2016, the Northern Ireland Medicines Op;misa;onQualityFramework1outlinedhowwecansupportpa;entstogainthe best outcomes from their medicines through the safe andeffec;veuseofmedicinesatimportanttransi;onsofcare.

•  Soonaferadmissionandini;a;onofnewtreatments,pharmacytechniciansareofen thefirstmemberof thepharmacy teamtosee an inpa;ent kardex and have the appropriate medicinesknowledgeandfocustodeliverMedicinesOp;misa;onaspartofrou;necare.

Sincetheintroduc;onofthePMRCs,althoughthenumberofreferralstothepharmacisthasincreased,itcanbeseenfromtheclinicalsignificanceof these that they have helped to improve pa;ent safety and overallqualityofcare.Theresultsfromthisini;altestwillbeusedtoinformthedevelopmentofnew PMRCs and their applicability within the remaining surgical andmedical wards. PMRCs were ini;ally intended to be used by newlyappointed ward pharmacy technicians and to support techniciansworkingacrossarangeofspeciali;es,but ithasbeendecidedthattheycouldalsobeusedtosupportjuniorclinicalpharmacists.

ContactDetails:[email protected]

PocketMedicinesReferenceCard(PMRC)CategoriesVTE Specialistmedica;onsParacetamol-Doses&co-prescribing Inpa;entsupplyofClozapine

Hip&KneeReplacementMedica;onProtocol Parkinson’sCombina;onproduct

CommonAn;microbialInterac;ons Therapeu;cdrugmonitoring

CommonMacrolideInterac;ons Cri;calmedica;ons

An;microbials CardiologyKeypointsCommonrestrictedAn;microbials Ipratropium(Co-prescribing)

Table1:CategoriesofPocketMedicinesReviewCard

Table2:EadonGradeScale

PMRCCategory Exampleofreferrals Clinicalsignificance(Eadongrade)

VTE VTEassessmentnotcompleted 4

Paracetamol Paracetamole.g.POprn&IVregular 5

Cardiology Clopidogrel&Omeprazoleco-prescribed

4

Cri;calMedica;ons An;-Epilep;cmedica;ons–misseddoses

5

SpecialistMedica;ons Highlightedpa;entonredlistmedicinesforM.S.topharmacist

3

An;bio;c Administeredtopa;entaferstopdate

4

Introduc;on

Aims&Objec;ves

Method

Results

Conclusion

Afour-foldincrease(preinterven;onn=7;postinterven;onn=28)inthenumberofreferralsmadebythetechnicianforapharmacistreviewwasseenpostintroduc;onoftheuseofPMRCs.Table3outlinesexamplesofthe most common referring categories made by the technician to thepharmacist. Seventy-five percent (n=21) of referrals were clinicallysignificant (Chart1)and resulted inan improvement in thestandardofpa;entcare(EADONgrade≥4).

EadonGrade

1

2

3

4

5

6

IntervenOon ScoreInterven;onwhichisdetrimentaltopa;ent’swell-being 1

Interven;onisofnosignificancetopa;entcare 2

Interven;onissignificantbutdoesnotleadtoanimprovementinpa;entcare 3

Interven;onissignificantandresultsinanimprovementinthestandardofcare 4

Interven;onisverysignificantandpreventsmajororganfailureoradversereac;onofsimilarimportance

5

Interven;onispoten;allylifesaving 6

Grade4

54%

Grade5

21%

Grade3

25%

Figure1:CompletedPMRC’skeyrings

Table3:Mostcommonreferralcategories

Chart1:Eadongradingofreferrals