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Development of Information Society Statistics

in RussiaInternational Workshop

State University – Higher School of Economics

Moscow, Dec. 12, 2006

Policy demand for Information Society statistics

Josef HochgernerZentrum für Soziale Innovation

STAGING THE SCENE

Information Society

Information: „Capital“ of the 21st century?

Science in the era of a knowledge based economy

Background: The „Lisbon objectives“ (policy agenda since 2000)

i2010 strategy: European Information Society 2010 (adopted 2005)

Available from http://europa.eu.int/information_society/eeuope/i2010/index_en.htm

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POLICIES RELATED TO THE ADVANCING INFORMATION SOCIETY

Policies subject to the impact of the Information Society� Education and Science� Employment, labour market policies and services� Ecomomic development, trade and business organisation, taxation etc.)� Health services, care for disabled and elderly, social security measures� Public services (registration, information, communication, transaction)� ...

Explicit Information Society Policies in the EUThree priorities according to i2010 (1) Single European Information Space – promoting open, competitive and

rich internal markets for electronic communications, media and content(2) Innovation and investment in ICT research – fostering economic growth

and jobs through a wider adoption of ICT(3) Inclusive Information Society – accomplishment of public services and

improvement of quality of life

Priority (1): Single [European] Information Space, offering affordable and secure high bandwidth communications, rich and diverse content, and digital services

Development of broadband deployment- Coverage- Take-up- Speed and prices- Multiplatform of access to the internet

Advanced services- Availability of advanced online services (convergence, diverse formats ...)- Usage of advanced online services

Security modules in Community surveys on ICT usage become necessary- Specific surveys for households and enterprises shall be established 2007-2010

Impact- Growth and investment in the ICT sector- Market transformation (internal market, supply-side impact, behavioural change)

*) In their paper (Issue No. 1) of April 2006, the HL Experts provide suggestions concerning which indicators should be assessed, and sources (as available)

RECOMMENDATIONS OF THE i2010 HIGH LEVEL GROUP (1)*)

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RECOMMENDATIONS OF THE i2010 HIGH LEVEL GROUP (2)

Priority (2): Business innovation and investment in ICT research,to achieve world class performance in Research & Development in ICT

Investment in ICT research- R&D expenditure by the business sector- R&D expenditure by the public sector

Adoption of ICT by Business- Indicators on basic connectivity and ICT adoption- e-Commerce (trade, selling and purchasing online)- e-Business (business processes, e-invoices, using e-signatures etc.)- Computing an e-Readiness composite indicator comprising elements of ICT adoption and of ICT use

Impact of adoption of ICT by Business- Expenditure in ICT in enterprises, households, and government- Productivity impact- Employment and skills development and patterns

RECOMMENDATIONS OF THE i2010 HIGH LEVEL GROUP (3)

Priority (3): Inclusive Information Society, to achieve an Information Society that is inclusive, provides high quality of public services, and promotes quality of life

Inclusion- Computing disparity indexes with household connectivity and usage indicators- e-Accessibility (taking into account disabilities, age, education etc.)- Measuring digital literacy

Public services (general overview, analysis and benchmarking) - Availability- Sophistication- Take-up of public services- Impact (back office restructuring and impact on users [„front-end“])

e-Government (core indicators)- Number of basic public services fully available online for citizens (currently

measured: 12), and for enterprises (currently measured: 8)- Percentage of individuals using the internet for interacting with public authorities- Percentage of enterprises using the internet for interacting with public authorities- Suggested by the HLG: Measure impact, i.e. benefits for final users; for information cf. http://europa.eu.int/information_society/activities/egovernment_research/presentations/index_en.htm

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ELECTRONIC PUBLIC SERVICES IN EU-BENCHMARK STUDIES

12 services for citizens:

• Income tax• Job search• Social security benefits• Personal documents• Car registration• Application for building permission• Declaration to the police• Public libraries• Birth and marriage certificates• Enrollment in higher education• Announcement of moving• Health related services

8 services for enterprises:

• Social contribution for employees• Corporate tax• VAT (Value Added Tax)• Registration of a new company• Data submission to statistical office• Customs declaration• Environment related permits• Public procurement

MEASURING „SOPHISTICATION“

Model of five stages of sophistication – e.g. income tax declaration

Stage 0: Provider/administration has no publicly accessible website

Stage 1: Information necessary to start the procedure of income tax declaration isavailable at a website

Stage 2: The website offers the possibility to obtain the paper form to start the procedure of income tax declaration

Stage 3:The website offers the possibility of an electronic intake by means of an electronic form to start the procedure of income tax declaration

Stage 4:The website offers the possibility to completely treat the declaration of income tax online

Source: Capgemini 2006, „Online Availability of Public Services: How is Europe Progressing? Web Based Survey on Electronic Public Services Report of the 6th Measurement June 2006“;

available from www.capgemini.com/public

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WHY BENCHMARKING ?

Purpose of using benchmarks

� Comparison in retrospect- better understanding of actions- observation of relative positions

� Prospective direction- improve decision making- inform strategic planning

� Closing knowledge gaps- on the side of service providers(support improving services)

- on the side of users (supportingaccountability)

Relevance of benchmarks depends on stages of policy development

�Awareness raising: benchmarks serve as pure information

�Agenda setting stage: encouragementand shaping expectations

�Policy preparation: policy makers need information concerning alternatives and priorities

�Evaluation stage: informaton required on performance and options for learning

Policy making has entered a new era:• More and new players (International organisations, NGOs/CSOs, MNEs ...)• Technologies available to enhance communication and decision making• Diversification of public demand, social interaction and international relations

INFORMATION SOCIETY DATA BEYOND GAMES OF RANKING

„Sophistication“: (supply side data)

• Integration

• Transaction

• Interaction

• Information

„Expansion“:(demand side data)

• Nordic countries

• Variety of EU-MS

• Enterprises

• Individual citizens

A matter of fact: The ultimate goal is quality plus quantity

However, time and culture take their share;consider modes of innovation diffusion (from early adopters to laggards)

„Sophistication prior to expansion of Information Society indicators“

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Who provides the data?

Research organisations in international networks(e.g. EU RTD projects, for documentation cf. www.cordis.lu,

or Nordic Council, www.norden.org)

New institutions (e.g. Telecom Regulators, EITO)

International organisations (UN, OECD, EUROSTAT etc.)

National statistical offices

ISP, ICT corporations

SOURCES

Josef Hochgerner

Centre for Social InnovationLinke Wienzeile 246

A - 1150 Vienna

Tel. ++43.1.4950442Fax. ++43.1.4950442-40

email: hochgerner@zsi.athttp://www.zsi.at