developing your executive presence

Developing Your Executive Presence We bring industry into the classroom

We bring students from classroom to boardroom

LEARNING OBJECTIVES:

to learn the best of you, your combination of behaviors and attitudes that present a sense of confidence, competence, commitment and authenticity, the dynamic mix of gravitas, communication, and appearance.

LEARNING OUTCOMES:

Keys to developing executive presence Learn what to wear for success Be familiar with office etiquette

Copyright © INTI International University & Colleges 2014 (Private and Confidential) 1




What is Executive Presence and What can it do for me?

It is about your behavior and attitude, aura of your leadership, sense of confidence, persuasive, competence, commitment and authenticity. Others listen, follow, seek your support and leadership It is all about your personal brand – focus on characteristics that make you unique or an expert Learn and apply the 4 levels of leadership It will help you succeed – now and in the future

Level 4

Level 3

Level 2

Level 1

EMOTIONAL Empathy, Authentic, Transparent, Leader

RATIONAL Listening and engaging

FUNCTIONAL Learned skills & personality traits

PHYSICAL APPEARANCE Image refinement & polish




What to WEAR for success? Men .vs. Women




WOMEN



What does office etiquette mean?


Etiquette – is a set of unwritten rules governing socially acceptable behavior, professional workplaces and relationships. The practices and forms prescribed by social convention or by authority. The word “Etiquette” is derived from French which actually means “ Ticket". your ticket to getting anything & any place you want. It is defined as a good behavior which distinguishes human beings from Animals Good business etiquette means that you act professionally and exercise proper manners when engaging with others in your profession.

Important Office Etiquettes that you should know: 1. Office etiquette 2. Face to Face Meeting etiquette 3. Conference Call etiquette 4. Telephone etiquette 5. E-mail etiquette 6. Dining etiquette 7. Business card etiquette



Office Etiquette Rules



1. Be punctual at all times.

2. Be a good ambassador of your department or company.

3. Do not get involved in gossips

4. Avoid too many personal calls while at work

5. Do not waste office resources 6. Be self-aware-use common sense 7. Be respectful and friendly at all times 8. Mind your own business 9. Respect your supervisor 10. Obey your company’s business dress code 11. Do not publicize any thing offensive 12. Do not get involved in sexual harassment or biases. 13. Make it a daily habit to check your calendar daily.

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Face to Face Meeting Etiquette Rules



1. Be punctual and respectful at all times

2. Know the agenda in advance and contribute as much as you can

3. Find out more on information on who are attending the meeting

4. Do listen attentively and do take notes

5. Refrain from mobile phone or gadget use while in meetings

6. Give your full attention in the meeting

7. Avoid swear words and vulgar references

8. Be professional in your communication

9. Avoid personal questions during first meeting

10. Turn off your cell phone ringer, accept voicemail and text messaging only

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Conference Call Etiquette Rules



1. Get yourself familiar in using the group

conferencing system.

2. Write down the conference call number and

password if any for the needed connection.

3. Greet everyone, introduce yourself, your role

and location.

4. Learned how to mute and unmute your

device when listening and speaking.

5. Take note of what is being discussed.

6. Ask questions on the next step forward

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Telephone Etiquette Rules



1. Identify yourself when making a call

2. Address the caller by his name in a courteous manner

3. Keep conversation brief

4. Never be impatient

5. Listen carefully

6. Do not interrupt

7. Do not eat or chew something while speaking on the phone

8. If you wish to put the caller on hold, request his permission to do so

9. Close your conversation with an appropriate salutation

10. Let the caller hang up first

11. In case of missed calls, return the call within a reasonable period of time

12. If someone calls you by mistake, inform the caller politely that he reached a wrong number

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Telephone Etiquette Rules: Managing Angry Callers



1. Listen to problem or complaint carefully 2. Do not interrupt, let them finish. 3. Do not say, "you are wrong" 4. Empathize 5. You should be good in your area of work and

investigate about the complaint or problem and solve it

6. Tell them the process of solving the problem 7. Do not mislead 8. Call them back when you have the solution.

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Email Etiquette Rules



1. Be concise and to the point

2. Use proper spelling, grammar & punctuation

3. Make it personal. Avoid using BCC and CC unnecessarily

4. Use templates for frequently used responses

5. Answer swiftly

6. Use a meaningful subject 7. Read the email before you send it 8. Keep attachments to a minimum and

mention your attachment in the content 9. Take care with abbreviations and

emoticons 10. Take care with rich text and HTML

messages 11. Use active voice instead of passive voice

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Dining Etiquette Rules



1. Be on time

2. Stand on the right side of your chair and enter from your left

3. Put your napkin on your lap 4. Decide on your menu selections quickly 5. Never order the most expensive item 6. Wait for all people to be served before starting 7. Know which silverware to use with which food 8. Don’t talk with your mouth full 9. Eat at a moderate speed 10. Maintain some polite dinner conversation 11. Never medicate yourself at the table 12. If you must leave the table, place your napkin on your

chair

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Business Card Etiquette Rules



1. Always have a business card

2. Have it in good shape and updated

3. Have it readily available

4. Be selective about distributing

5. Present it at an appropriate time and

manner

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We bring industry into the classroom


Thank you for your time.

INTI Career Services Team www.inticareerservices.weebly.com

Developing Your Executive Presence


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developing your executive presence

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