developing resilience at work 1 laura knill, msc, c psychol [email protected] ashley...
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Developing resilience at work 1
Developingresilience at workLaura Knill, Msc, C Psychol
Ashley Dowlen, Msc, Chartered [email protected]
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Defining resilience
Resilience is the process of adaptingwell to turbulence, adversity,uncertainty and ambiguity
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• a key capability for those who wish to succeed under sustained pressure
• the ability to focus on capabilities, assets and positive attributes.
• the capacity to learn and grow from challenges and become stronger and more effective as a result.
• enhanced through skills that can be learned and developed by almost anyone.
• something you do more than something you have.
• also the ability to recover quickly from setbacks
Defining resilience
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Defining resilience
Resilience is an interactive product of attitudes, thoughts, approaches, behaviours and perhaps physiology that helps you deal better with adversity and recover more quickly following it
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Resilience – key capabilities
1. Emotional maturity2. Problem solving3. Self belief4. Realistic optimism5. Proactive flexibility6. Interpersonal competence7. Dependable networks8. Purpose and perspective
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Resilience – key capabilities
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Programme outlineSelf awareness skills
A-T-EThinking clearlyIdentifying core beliefs and values
Development SkillsQuestioning and modifying core beliefs and valuesPutting it in perspectiveCalming and focusingLooking after yourselfInner strengths (Self confidence, self esteem, self
concept)Paradoxical abilitiesPositive uncertaintyPersonal development plan
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Paradoxical abilities• Optimism and pessimism• Extroverted and introverted• Thoughtful and outgoing• Serious and humorous• Hardworking and lazy• Self-confident and self-critical
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Highly resilient people have counterbalanced qualities
Creative and Analytical
Serious and Playful
Sensitive and Tough
Cautious and Trusting
Unselfish and Selfish
Self-appreciating
and Self-critical
Impulsive and thoughtful
Stable and Unpredictable
Optimistic and Pessimistic
Outgoing and Introspective
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Positive uncertaintyA creative approach to decision making requires two attitudes
• Accept uncertainty• Be positive about uncertainty
It comprises four paradoxical principles
1. Be focused and flexible about what you want
2. Be aware and wary about what you know
3. Be objective and optimistic about what you believe
4. Be practical and intuitive about what you do
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Positive uncertainty1. Be focused and flexible about what you want
Know what you want but don’t be sureTreat goals as hypothesesBalance achieving goals with discovering them
2. Be aware and wary about what you knowKnowledge is power and ignorance is blissTreat memory as enemyBalance using information with imagination
3. Be objective and optimistic about what you believeReality is in the eye and the I of the beholderTreat beliefs as prophecyBalance reality testing with wishful thinking
4. Be practical and intuitive about what you doLearn to plan and plan to learnTreat intuition as realBalance responding to change with causing change