Developing Business/Professional Relationships

PROFITT Soft Skills Curriculum Module 13Lesson B

2

What do you pack to pursue a professional relationship and what

do you leave behind?

3

What does it take to create productive professional working

relationships? 

4

What does it mean to understand the culture of the customer you

are serving?

5

What are the critical features of a well-developed relationship?

6

How do you find out about the business customer?

7

What are your best attributes that you can use to create solid relationships?

8

What Core Principles do you want to establish as anchors to building your relationships and customer

service strategy?

9

Strategy for Building Professional Relationships

• Assess

• Plan

• Implement

• Evaluate

10

Relationship Mind Mapping

RelationshipsCustomer Service

Way of Knowing

Way of Relating

Way of Being

11

Thinking & Development Time• Create a relationship networking mind map

 

City

Public Services

Private Services

Personal Services

School

Los Angeles

East side

Services for the Blind

Human Services

Voc Rehab

Restaurant

Working Person

Family

High school

CollegeC Tec School

B University

A College

Relationships

Student

Handouts 13.B.1 - 13.B.6 12

Personal Development & Practice Time

• Practice introductions • Practice small talk