developing blended solutions at adp
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Developing Blended Solutions at ADP. A five year e-learning evolution. Session Agenda. ADP-TLM – Who we are and how we arrived here Selecting and Implementing an LMS Virtual Training Self-paced eLearning Blended Solutions Development Tools Future Challenges. - PowerPoint PPT PresentationTRANSCRIPT
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Date © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
Developing Blended Solutions at ADPA five year e-learning evolution
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© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
Session AgendaSession Agenda
ADP-TLM – Who we are and how we arrived hereSelecting and Implementing an LMSVirtual TrainingSelf-paced eLearningBlended SolutionsDevelopment ToolsFuture Challenges
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© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
Presenter Introduction – Richard ArrendalePresenter Introduction – Richard Arrendale
Began my career in public education
Worked for America Online in the mid-90’s
Began eLearning in 1999, with HomeSide Lending / Washington Mutual
Have been working with ADP-TLM since the Spring of 2003
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© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
ADP - Time & Labor ManagementADP - Time & Labor Management
Automatic Data Processing
Multinational corporation with more that 50K employees
Dealer servicesBroker ServicesComprehensive human resource outsourcing
► Small and large businesses► Payroll► Time & Labor Management
Enterprise eTIME TimeSaver
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© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
ADP-TLM TrainingADP-TLM Training
ADP-TLM Training 2003 – charged with training both internal associates and external clients
1 Manager 1 Time Saver Instructional Designer 1 Enterprise eTIME Instructional Designer 1 Enterprise eTIME Trainer 1TimeSaver Trainer 1 Technical Trainer
► 10 Laptop Training Lab $ 200,000 Annual Revenue
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© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
ADP-TLM TrainingADP-TLM Training
ADP-TLM Training 2008 1 Director 4 Managers 8 Instructional Designers 14 Trainers 3 Training Coordinators 1 Technical Trainer
► (nearly 200 machines between Mobile, Virtual and Classroom labs)
$ 1,200,000 Revenue
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Date © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
Learning Management SystemSelecting and Implementing
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© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
Choosing an LMSChoosing an LMS
Projected 30 - 40% annual growth Need to automate registration Saba chosen after an extensive RFP process
► Previous relationship with ADP► Willingness to customize features
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© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
Implementing an LMSImplementing an LMS
Focused Implementation
Phase 1 – Internal Associates
Phase 2 – External Clients Phase 3 – Self-paced
WBT
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© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
ProcessProcess
Defining Rollout Process
Following the ADDIE Model Setting expectations with
business units Creation of several standard
documents for each phase
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Date © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
Virtual Classrooms
Hands-on Training
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© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
Web-Ex Training CenterWeb-Ex Training Center
Partnership with WebEx & Saba Creating a connector that would seamlessly allow
registration and launch of Training sessions Working with ADP allowed WebEx and Saba to create
functionality they could use with other clients.
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© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
Web-Ex Training CenterWeb-Ex Training Center
Training Center
Synchronous solution that allows for hands-on experience Feedback can be a challenge Facilitators must be engaging
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Date © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
Self-paced eLearning
Hands-on Training
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© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
Development ToolsDevelopment Tools
Articulate Presenter and Adobe Captivate chosen
Extensive research Ease of use Flexibility Assessment Compatibility with LMS
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© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
Articulate Presenter and QuizmakerArticulate Presenter and Quizmaker
Articulate Easy to use for information presentation SCORM compliant assessments through Quizmaker
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© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
Adobe CaptivateAdobe Captivate
Captivate Adds interactivity to self-paced training Templates allow for rapid development Simulations create opportunities for hands-on exercises with feedback
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© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
AudioAudio
Easy to use, inexpensive, and flexible Articulate Wavepad Audacity
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© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
Blended SolutionsBlended Solutions
Mixing the best elements of Instructor-led, Virtual, and Self-paced eLearning
Level setting Cost efficient Most effective use of training resources
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Date © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
Development Tools
Process, Standards & Future Challenges
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© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
Process RedesignProcess Redesign
Rapid Product Development Cycles Complexity Matrices Training Analysis High Level Design
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© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
Training AnalysisTraining Analysis
Revision History Needs Analysis Audience
Analysis Task Analysis Gap Analysis Proposed
Training Project
Resources
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© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
High Level DesignHigh Level Design
Product/Program Information
Revision History Design Definition Business Need and
Scope Course Outline and
Objectives Assumptions, Risks,
and Constraints Administration
Requirements Project Resources
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© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
ReorganizationReorganization
ADP-TLM Training recently became part of a consolidated training organization► New reporting relationships► Preserving best practices► Standardization throughout► Opportunities for collaboration
Jenifer WhitmerDirector
Training & Development
Susie SwilleyClient Training Coordinator
Ramon MartinezTechnical Ed.
Specialist
Bill BrightEducation Specialist
Heather McRaeEducation Specialist
Chris ParkerEducation Specialist
George WilsonEducation Specialist
Bob MartoranoEducation Specialist
Mike RoyerEducation Specialist
Kristi ThompsonEducation Specialist
Mary Ellen HarrisEducation Specialist
Terri MaguireEducation Specialist
Sarah DrummondAdministrative
Assistant
Jennifer WilsonClient Training Coordinator
Helen LenaneInstructional Developer
Michelle PittmanInstructional Developer
Troy BroasInstructional Developer
Yolanda DuganProject Manager
Debbie DonaldsonTechnical Manager
Chris WilkinsonInstructional Developer
Dexter WinnsProject Manager
Stephen PuyauEducation Specialist
Scott RippyInstructional Developer
Christopher DunnInstructional Developer
Walter NealingEducation Specialist
Dwight ThompsonEducation Specialist
Rolando ValdesResource Manager
TBDMgr -Instructional
Development
Abby SchaerEducation Specialist
Richard ArrendaleInstructional Developer
Shannon PollittClient Training Coordinator
Jennifer NealEducation Specialist
BackfillOpen
MAS Dedicated
NAS-EET Allocated
FY07 Open
NAS-TS Allocated
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Date © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.
Questions & Discussion