developing a best-in-classcontingent workforce program · business continuity planning established...

Speakers:§ Koenraad Lecot, Head of Contingent Workforce Management, Farmers Insurance§ Craig Coe, Senior Vice President, Relationship Management, Beeline§ Dawn McCartney, Vice President, Contingent Workforce Strategies Council,

CCWP, SOW Mgmt Expert, Staffing Industry AnalystsSponsored & presented by:

July 10, 2019

Developing a Best-In-Class Contingent Workforce Program

SIA | Staffing Industry Analysts Contingent Workforce Strategies Council Webinar

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Staffing Industry Analysts Product Overview


CWS Council (partial list)


Some of Your CWS Council Support Team MembersSpeakersKoenraad Lecot,Head of Contingent Workforce Management, Farmers Insurance

Craig Coe,Vice President, Relationship Management,Beeline

Dawn McCartney, Vice President, CWS Council StrategiesCCWP, SOW Mgmt Expert, SIA


AGENDA

§ Understand what is a Best-In-Class Contingent Workforce Program

§ Determine if you have a Best-In-Class Contingent Workforce Program

§ If you don't have a Best-In-Class Program, what can you do to become a Best-In-Class Contingent Workforce Program

§ Q&A

8Beeline.com | Confidential & Proprietary

Do you consider your contingent workforce program Best-In-Class?


What does it mean to be “best in class”?

StrategicAgile

Sustainable

Controlled

CompliantGlobal

Efficient


What one area would you prioritize to make yours a Best-In-Class program?


Characteristics of Top 20% of CWM programs

Basics:

Top 20% of CWM programs outperform all others:• Nearly 2x the number of non-employee workers

accounted for in corporate budgeting, planning, and forecasting.

• 20% higher rates of compliance• More than 2x the amount of cost savings

More important:

Best-in-class programs are:• Closely aligned with corporate strategy• Deliver measurable business value• Seen as vital contributors to business success

Source: Ardent Partners’ “The State of Contingent Workforce Management 2018-2019: The Pursuit of an Agile Workforce”, December 2018


SIA CW Program Maturity Assessment ModelDimensions

Attributes

Level IInformal & Decentralized

Level IILimited Visibility & Management

Level IIIManaged & Controlled

Level IVOptimized

Level VCompetitiveDifferentiator

ComprehensiveWorker classifications, process breadth, geographic coverage

Undefined classification & disjointed process

Partially defined classification policy

Repeatable management practices in limited markets

Standard operations with multi-regional adoption

Complete coverage across all worker types & desired locations w/end-to-end management

StrategicAligned with needs of business, forward-looking

Unplanned & reactive Tactical focus on basic cost savings, efficiency & compliance

Strategic focus on value of CW to needs of program constituents

Fully aligned to short- and long-term strategic business goals

CW incorporated into holistic strategic workforce planning

GovernedCompliance framework, communications plan

Lacks standards and rules of engagement

Some basic policies & processes

Mandated processes & policies w/ decentralized enforcement & communication

Comprehensive & market compatible policies w/ formal communication

Coordinated program stewardship across all stakeholders, skills & markets

MeasurableComprehensive & representative, integrity & conformity, available & accessible

Limited or no visibility of data

Formal data collection & visibility

Established data management & performance measurement systems

Real-time metrics optimizing customer satisfaction

Granular visibility across program operations that enables actionable decision support

SustainableConsistent, adaptable

Lacks repeatability & scalability

Basic elements of backup & redundancy

Formal program-level business continuity planning established

Responsive to changes in organizational requirements while maintaining core program values

Repeatable & scalable CW management that is flexible to internal and external change

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PROGRAM CAPABILITIES



Attributes




Level IVOptimized































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Overall Maturity of Programs (CWS Council Participants)

SIA Contingent Workforce Program Insights


Maturity Levels by Dimension(CWS Council Participants)

SIA Contingent Workforce Program Insights


How to build a Best in Class program

1. Benchmark your current state




2. Establish priorities for improvement





3. Engage stakeholders & partners





4. Set goals & objectives








5. Deploy “transformational” technologies








6. Employ continuous feedback








7. Evaluate progress











8. Continuous improvement & refinement










8. Continuous improvement & refinement

9. Document your SUCCESS


Time for Your Questions…


Questions?§ Questions may be submitted at

any time.

§ Click on the Question Mark section to open the Q&A window.

§ Type your question into thesmall dialog box and click theSend Button.


For more information

Download our interactive eBook at http://bit.ly/31SlrbD

Or visit beeline.com


Thank you to our sponsor…


SIA Buyer Webinars

*Schedule and topics subject to change with notice

DATE TITLE2/21/2019 Leveraging Trends in Direct Sourcing3/14/2019 The Future of Europe? Brexit and Beyond4/11/2019 SOW and Services Procurement- A CW Program Guide to Success5/2/2019 Advance your Contingent Workforce Program with a Well Designed Business Review5/15/2019 UK: IR35 Off-Payroll Working Reform in Public and Private Sectors6/5/2019 Start Your Journey on the Total Talent Continuum6/6/2019 Asia Pacific: Challenges and Lessons Learned in Programme Adoption6/20/2019 Talent Acquisition & Management for the Contingent Workforce: What does the future look like? 7/10/2019 Developing a Best in Class Contingent Workforce Program8/8/2019 Tested Strategies- SOW and Services Procurement8/28/2019 Ask us anything! Background Checks & How to Stay out of Hot Water 9/25/2019 By the numbers: The best of SIA Research10/23/2019 Human Cloud, Artifical Intelligence and the bleeding edge of Talent!11/13/2019 Workforce Solutions Global Buyer Webinar APAC12/4/2019 2019 and the Year in Review12/17/2019 2020 and the Future of Talent


SIA Resources

CWS Council - Contingent Workforce Program Maturity Model

Workforce Mix Modeling

Internal Program Management

SIA Certification-Training-CCWP-SOW

Contact the SIA CWS Council team at [email protected]

https://www2.staffingindustry.com/Research/Research-Reports/CWS-Council-Research/2011-Maturity-Model

https://www2.staffingindustry.com/Research/Research-Reports/CWS-Council-Research/Workforce-Mix-Modeling4

https://www2.staffingindustry.com/Research/Research-Reports/Americas/Internal-Program-Management

https://www2.staffingindustry.com/Events/Certification-Training-CCWP-SOW

mailto:[email protected]


§ Copies of the slides and a link to the audio recording will be distributed to all attendees within 48 hours following the webinar.

§ A replay of this webinar will be available for our CWS Council and Premium Corporate members at: www.staffingindustry.com/webinars-buyer

http://www.staffingindustry.com/webinars-buyer


Founded in 1989, SIA is the global advisor on staffing and workforce solutions. Our proprietary research covers all categories of employed and non-employed work including temporary staffing, independent contracting and other types of contingent labor. SIA’s independent and objective analysis provides insights into the services and suppliers operating in the workforce solutions ecosystem including staffing firms, managed service providers, recruitment process outsourcers, payrolling/compliance firms and talent acquisition technology specialists such as vendor management systems, online staffing platforms, crowdsourcing and online work services. We also provide training and accreditation with our unique Certified Contingent Workforce Professional (CCWP) program.

Known for our award-winning content, data, support tools, publications, executive conferences and events, we help both suppliersand buyers of workforce solutions make better-informed decisions that improve business results and minimize risk.As a division of the international business media company, Crain Communications Inc., SIA is headquartered in Mountain View, California, with offices in London, England.

For more information: www.staffingindustry.com

For global coverage across the workforce solutions ecosystem, follow us @SIAnalystsand connect via

About Staffing Industry Analysts (SIA)

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developing a best-in-classcontingent workforce program · business continuity planning established...

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