developer want change ops want control - devops

1 Copyright ©2012 CollabNet, Inc. All Rights Reserved. ENTERPRISE CLOUD DEVELOPMENT

Developers Want Change

Ops Want Control

Case study of ops challenges & practices

Janardhanam Venkat

Director Engineering

March 1st 2013

2 Copyright ©2012 CollabNet, Inc. All Rights Reserved.

Overview

• Operations Challenges

• Value Proposition

• DevOps Building Blocks

• Best Practices

• CollabNet Ops Environment

• DevOps

– Customer Case Study


Developers Want Change Operations Want Control

The DevOps Tug of War


App

• Growing multi-platform requirements

• Increasing code complexity without operational consideration

• Enterprise-wide frequency of iterations and releases

• Increasing compliance and control such as security, availability, performance

• Lack of knowledge on application internals

• Trying to reduce changes to avoid potential problems

Control operations

Agility development

Dev / Ops Challenges


Percentage of outages impacting mission-critical services caused by people and process issues, with the majority of those outages caused by change/configuration/release integration and hand-off issues (Gartner)

“The primary causes of downtime are: human configuration error (40%), software quality (30%) and missing patches (20%).

Challenges Across the Industry


Signs You Need DevOps

• Delays in new releases after QA qualified

• Failures in deployments

• Non compliance risk concerns

• No standardized / manual release process

• Dev and Ops finger pointing


Dev Ops

The Answer

that think like

Ops that think like

Dev


Orchestrate DevOps – Top Business Benefits

• Hard cost improvements

– Improve operations productivity

– Decrease defects in production

– Decrease in required development and delivery systems

• Business Agility

– Improvement in governance of delivery systems

– Improvement in visibility and traceability

– Improvement in time to market

– Increase alignment between development, operations and business lines


How It Works

IT

Business

Deploy to Q/A

Notify Q/A

Developers Testing

Completed

Deploy to Staging

Notify DevOps

Business Approval

Production Deployment

Build Artifact

Bottle neck at the QA gates

Shorter development sprints

Different dir. structure, OS

configurations and user permissions


Packaging Model Workflows

DevOps Building Blocks


Managed File Transfer

Automation Engine

Distributed Environment

Role Bases Access

Security

ALM Integration

Approval Processes

Documented Flows

Snapshot Compare

Scalable Adoptable

Compliant

DevOps Enterprise Requirement


8

Automate Deployment Commence Coding

Product Owner Submits - New Requirements

- or New Defects

Team Collaborates (code – test – fix code – test…)

Continuous Integration (Automate flow/track processes; App-Build, Test/QA, Release…)

Controlled Release

Project FRS App

Monitoring & Feedback loops

1

2

3

4

5

6 7

Engage Dev Team

Standardized Dev Processes


Orchestrate DevOps

• Establish & advocate collaborative, DevOps culture

• Streamline SDLC from planning to deployment

– Standardize process, align across functional areas

– Streamline the release process - include coordination & deployment

• Implementation and automation of tools and workflows

• Visibility throughout the release & deploy pipeline

– Traceability of application lifecycle via a centralized platform

– Alignment of release metrics between dev, ops & business

– Establish modes of communication


• On demand provisioning of platforms

• Embedding standard operating environment

• Smoke Test - Installation and configuration – Exit Criteria

• Cloud Computing / Virtualization

Boundaries around DevOps


Datacenter

Distributed Teams

Development Productivity Cost Reduction Compliance & Visibility

CollabNet’s Ops Environment

Host Development, QA, Test and Continuous Integration boxes in cloud

SDLC Mgmt.

Customer

(Early release)

Product – Ops 1

Product – QA 1

Product – QA 2

Product – QA 3

Product – Dev 1


• Ops stories in release backlog – Security Vulnerability

– Performance

• Ops in Sprint Review

• Admin doc qualification

• Application Installer / Migration qualification

• Configuring application stacks and administering infrastructure – Test new and modified feature flags

• Snapshot & Rollback

• Security / Audit history

Ops Agile Best Practices


Customer Case Study

A large Utilities company Company

• Meeting business SLAs • Cost avoidance – regulatory fines • Too many people involved in application release • High error rates due to manual changes

Challenge

• Fully Automated Deployment • Focused on .NET, J2EE and SAP applications

Solution

• 6x reduction in deployment time • Reduced staffing from 5 FTEs to 1

Results


Before DevOps

• .Net Application on Windows OS and MS SQL Database

• Environment

– Dev – 5 servers (Windows)

– QA – 5 servers (Windows)

– Prod – 5 servers (Windows)

• Current Process – 30 minutes/5 person


With DevOps

• Completely replace the existing in-house developed deployment wizard

• Centralize all the scripting artifacts within Automation Engine

• Ability to automate the release process for all custom applications

• Deployment complete within 5 minutes


Summary

• Productivity & Agility: – Transform cumbersome, manual application deployments into fully

governed, lean and efficient automated processes that take minutes instead of hours or days.

• Compliance and Governance: – Automatic end-to-end tracking and reporting on all deployment related

changes and change activity and a built in segregation of duties mechanism for planning and execution.

• Efficiency & Cost Savings: – Reduce risk of millions and more by eliminating deployment related outages

as well as thousands of dollars save per deployment in terms of time saved to configure, deploy and fix defects.

• Right technology is imperative: – A single integrated platform creates multiple efficiencies increasing

transparency, reuse and trust within agile teams

• Best Engineering practices

21 Copyright ©2012 CollabNet, Inc. All Rights Reserved. 21 Copyright ©2012 CollabNet, Inc. All Rights Reserved.

Questions?

Janardhanam Venkat

[[email protected]]

www.collab.net +1-650-228-2500 +1-888-778-9793 blogs.collab.net twitter.com/collabnet www.facebook.com/collabnet www.linkedin.com/company/collabnet-inc

blogs.collab.net

twitter.com/collabnet


http://www.facebook.com/collabnet

http://www.linkedin.com/company/collabnet-inc



blogs.collab.net

http://www.facebook.com/collabnet



developer want change ops want control - devops

Technology

product qa

change ops

devops culture

devops delays

product dev

ops stories

ops finger

qa developers